THUNDER RACING Customer Service
THUNDER RACING Customer Service Called yesterday to see what was up with my order talked to James. He was extremely nice, explained that they were just waiting on the springs from patriot to ship the package out, so I said thats fine and got off the phone. Well today I got the bright idea that if they went ahead and shipped the cam and pushrods I could get an early start on it and just swap the springs when they came. I called thunder expecting to shut me down. To my suprise, i purposed the idea and was returned a yes answer. This is my second time dealing with Thunder and I have ALWAYS had a nice friendly person and great service. I will 100% be a lifetime thunder racing customer. Thanks So much guys! 
I didnt get the guy I talked to's name today but he was also very friendly!
I didnt get the guy I talked to's name today but he was also very friendly!
UPDATE:
Called again this week and said they got the springs and were waiting for the cam to arrive on friday and I should have it by next week. I ordered it December 5th. Idk if I am being irrational or what. Ive been polite. I understand it was the christmas season and everything gets a biut crazy. I guess if its not shipped by next week i Will be cancelling my order. Things are going downhill. Ive had my car apart for almost a full month now just waiting on the parts, the downtime is killing me.
Called again this week and said they got the springs and were waiting for the cam to arrive on friday and I should have it by next week. I ordered it December 5th. Idk if I am being irrational or what. Ive been polite. I understand it was the christmas season and everything gets a biut crazy. I guess if its not shipped by next week i Will be cancelling my order. Things are going downhill. Ive had my car apart for almost a full month now just waiting on the parts, the downtime is killing me.
Some members attempt to flatter and give positive feedback during the early stage of an order in the "hope" their nice gesture will help them with the processing of their orders and customer service - how did that work out?? In the end it only makes one look foolish. It pays to wait till the transaction is complete or cancelled.
Last edited by AlohaC5; Feb 24, 2012 at 11:16 AM.
Trending Topics
On The Tree
Joined: Nov 2003
Posts: 118
Likes: 0
From: Noblesville, In
I agree. Always wait to post feedback. Some of these companies on here could care less about you. Not saying all, but there are a few. I ran into one a couple weeks ago. It's sad some of these companies exist.
https://ls1tech.com/forums/ls1tech-s...g-sponsor.html
https://ls1tech.com/forums/ls1tech-s...g-sponsor.html
LS1 Tech Stories
The Best V8 Stories One Small Block at Time
Topdon ONE vs. Artidiag 800 BT2: Which is the Diagnostic Tablet For You?
Pouria Savadkouei
Gas Monkey Built a 6-Wheel Ferrari Testarossa With a Corvette LT4 Engine
Verdad Gallardo
7 Most Reliable High-Performance Engines GM Has Ever Built
Verdad Gallardo
Amazing '71 Camaro Restomod Is Modern Muscle Car Under the Skin
Verdad Gallardo
6 Common C5 Corvette Failures and What's Involved In Repairing Them
Pouria Savadkouei
Retro Modern Bandit Pontiac Trans AM Comes With Burt Reynolds' Autograph
Verdad Gallardo
Top 10 Greatest Cadillac V Series Performance Models Ever, Ranked
Pouria Savadkouei
Top 10 Most Powerful Chevy Trucks Ever Made!
Hennessey's New Supercharged Silverado ZR2 Has 700 HP
Verdad Gallardo
Ill +1 For Thunder Racing.
I purchased a cam package from Thunder last year but, Had a shitload of questions. Spoke with several people in sales, Mechanics and had all the answers and help I needed. Quality customer service throughout the hole deal, pre order, ordering and install. I spoke with Jon from Thunder several times during the install and a year later im still a very happy customer. Thanks Thunder for all your tips, opinions and support thru my build.
I purchased a cam package from Thunder last year but, Had a shitload of questions. Spoke with several people in sales, Mechanics and had all the answers and help I needed. Quality customer service throughout the hole deal, pre order, ordering and install. I spoke with Jon from Thunder several times during the install and a year later im still a very happy customer. Thanks Thunder for all your tips, opinions and support thru my build.
I had the same issue. Ordered a cam kit and a bunch of other stuff from them at the beginning of December. After waiting weeks and having to keep calling them and being told I should have my parts next week every time. Next week ended up turning into next month I finally canceled my order. Ordered from Vengeance Racing and got my stuff in about a week. I have had good luck dealing with them in the past but after experiencing such poor customer service I would not recommend them any longer. Texas-speed or Vengeance Racing are a better more reliable option.
I had the same issue. Ordered a cam kit and a bunch of other stuff from them at the beginning of December. After waiting weeks and having to keep calling them and being told I should have my parts next week every time. Next week ended up turning into next month I finally canceled my order. Ordered from Vengeance Racing and got my stuff in about a week. I have had good luck dealing with them in the past but after experiencing such poor customer service I would not recommend them any longer. Texas-speed or Vengeance Racing are a better more reliable option.
