Kswish74

So after a lot of feedback and researching I decided to go with rev shift motor mounts....well I ordered 2 weeks ago and still have yet to see them. I have called and emailed and received nothing back from them? has anyone else had this problem...?

isis

iTrader: (1)

Try a pm here? Include your order number. They usually responded to me faster that way.

Kswish74

okay yeah I might try that! thank you.

jcollege

iTrader: (2)

Yea I used a PM to get in touch with them, they had great customer service for me.

johnnywadd

Let us know what you find out. I ordered some stuff recently and I'd like to establish an eta without needlessly bugging them.

Kswish74

Yeah that's what I'm trying to do but I have been bugging the **** out of them. My car is tore down waiting on them.

Becker

iTrader: (4)

Revshift makes great products but I also believe in customer service. Every time I've called their competitor I've had answers to my questions then and there with a Very friendly conversation. This to me is why I always go back to them. They may or may not be the best but in my opinion customer service trumps that on most things because later down the road I may need support. Do I want to fight for support or get the support right away like their customer service?

I hope it all works out for you friend.

Kswish74

I agree 100% customer service is usually what sells me on stuff. I have been more patient then most people. I emailed them last week asking about it and still have got nothing back. I simple "hey we have been really busy lately, haven't had time to ship out your motor mounts yet and we will get to it asap" is better than no answer at all.

59 camaro

iTrader: (29)

same issue im going through ordered on the 12th and havent received anything

LS BRAVADA

iTrader: (4)

I would of canceled the order by now. That's totally unexceptional with ANY company

johnnywadd

I get the feeling that cancelling the order would get the same response. It would require some action on their part in order to initiate a refund.

Kswish74

It's says my order is to far processed to be cancelled. It's getting very annoying! I saw they logged on here recently but they haven't responded to my message.

jmargo

iTrader: (10)

Obviously not enough research or you would have expected long wait times and lack of communication.

Fweasel

iTrader: (6)

Watch how fast your order is officially cancelled when you contact your credit card company and have the charge reversed. Easy.

bigti99a

iTrader: (16)

yeah many threads saying that there has been a fair wait for some products. i mean i waited and was happy with the products. could things have been faster with better communication, yes.

LS BRAVADA

iTrader: (4)

-this-

Kswish74

I did do a lot if research and everybody that I have talked to said that they were always good and fast at shipping and pretty good costumer service. So please don't tell me I didn't do enough research...

LS BRAVADA

iTrader: (4)

And prob read this thread and doing nothing about it. I'm so glad I got all my poly stuff from "the other place" a few months after I had my mounts installed I got a call from Kirstie asking if I was happy with their product. Now that's customer service.

Kswish74

I'm going to give them one more day to respond if they don't I'm going to call my bank and tell them the deal.

Kswish74

That's the girl from CS isn't it? CS has answered all my question and quick to respond.