Va Speed. We'd like to apologize.......
12-07-2009, 01:20 PM
#1
Va Speed. We'd like to apologize....... It has come to our attention as of late, that our customer service has been, well, lacking, to put it mildly.
I don't know how many of you reading this have had a bad personal experience with any of our crew, but I would like to say if you have, please don't take it as a representation of our business ideals. While we strive for technical perfection, we understand that customer relations is just as important, if not more.
If it were at all possible, Shawn and I would handle all customer interactions. But, that's not possible, so we've had to depend on our front counter guys to do that, and it's proven to be very problematic.
We want everyone to understand, we're trying to rectify the problems, and we're in the process of a personnel change over that we hope will do the trick. Please bear with us while we go through these growing pains. If you've done business with us before, and for whatever reason have been turned off by your experience, I ask you to give us another try.
I don't know how many of you reading this have had a bad personal experience with any of our crew, but I would like to say if you have, please don't take it as a representation of our business ideals. While we strive for technical perfection, we understand that customer relations is just as important, if not more.
If it were at all possible, Shawn and I would handle all customer interactions. But, that's not possible, so we've had to depend on our front counter guys to do that, and it's proven to be very problematic.
We want everyone to understand, we're trying to rectify the problems, and we're in the process of a personnel change over that we hope will do the trick. Please bear with us while we go through these growing pains. If you've done business with us before, and for whatever reason have been turned off by your experience, I ask you to give us another try.
12-07-2009, 02:42 PM
#2
It takes alot to be able to own up to your flaws and deficiencies-kudos to you. My advice, hire a customer service 'rep that may have little to no experience with cars but has an excellent record of dealing with customers on a daily basis, such as restaurant and other hospitality folk. They have to be professional and keep their customers happy at all times, it's what they do for a living. No offense, but Techs and mechanics, for the most part can never be that clean, smiling professional face that you want to represent your company.
Good luck with your endeavors...
Good luck with your endeavors...
12-07-2009, 05:53 PM
#3
It takes alot to be able to own up to your flaws and deficiencies-kudos to you. My advice, hire a customer service 'rep that may have little to no experience with cars but has an excellent record of dealing with customers on a daily basis, such as restaurant and other hospitality folk. They have to be professional and keep their customers happy at all times, it's what they do for a living. No offense, but Techs and mechanics, for the most part can never be that clean, smiling professional face that you want to represent your company.
Good luck with your endeavors...
Good luck with your endeavors...