purple turtle

Does anybody have the hot F98 hotwire instructions? Racetronix never sent the hotwire instructions with my pump. I've attempted to contact them 4 times and no response. Any help would be great.

Racetronix

iTrader: (2)

FPWH-002 harness instructions are included with the harness no the pump. If you misplaced them support docs are available 24/7 on our forum ONLY!:
http://racetronix.com/sales-support/support/

purple turtle

Funny I shouldn't have to get on your forum for instructions that were never provided to me with my harness. Same as how you didn't provide me with a filter sock for my pump. I had to order one from you. 15.00 and 16.51 to ship it are you kidding me.

purple turtle

Thunder and I can't go to them. Also your forum isn't working for me.

purple turtle

I ordered the sock from racetronix.

Racetronix

iTrader: (2)

You purchased your parts through Thunder Racing which would have been well over a year ago yet you ordered the replacement filter on Sept 2, 2014!!!

Much of TR's inventory was re-boxed / packaged leading up to their bankruptcy so missing parts is not surprising. You should have inspected your purchase when it arrived at your door and followed up on any missings parts or instructions back then.

It is common for customers to lose paperwork or buy second-hand parts. This is why we make documentation available in electronic format 24/7 via our support forum.

(All parts are pre-counted and weighed during production to help eliminate these types of discrepancies.)

Racetronix

iTrader: (2)

You must confirm your e-mail address as listed in step 2 of our registration process just as you did to gain access to LS1TECH. (Same procedure).

If you do not see the confirmation e-mail check your JUNK/SPAM folder as Yahoo and Hotmail are notoriously bad for blocking valid e-mail.

purple turtle

I'm not upset about the sock that's fine what I'm upset with is the fact that racetronix makes it d amn near impossible to communicate with customers I'm asking for simple instructions. A off file or an email with instructions not your forum which bye the way is down and not showing any threads or any way to post threads this company is garbage.

Racetronix

iTrader: (2)

You failed to read the instructions yet AGAIN!.
You can not view ANYTHING until your account is validated.
This is NOT a public/open forum.

purple turtle

Hey dickweed my account was activated 45min ago. Still showing no threads no way to post threads.

Racetronix

iTrader: (2)

You JUST confirmed your e-mail activation codes only seconds ago. Our server logs all activity instantly and your login history.
STEP 3:
"Racetronix will review your account information and activate your account. Once your account is active you will receive an email notice and have complete access to the forum."

Racetronix

iTrader: (2)

From: Aric W.
Sent: Tuesday, September 02, 2014 2:17 PM
To: sales
Subject: Sales Inquiry - Other

Email aric
First Name Aric
Last Name W
State/Province TX
Country USA
I'm contacting you regarding: Other
Other question: My name is Aric. I am emailing you in regards to I bought a car from ls1 tech when the car arrived it had a brand new fuel pump racetronix, hotwire kit. It never was shipped with racetronix fuel sock and fuel sock adapter. As well as it was never shipped with the hot wire install instructions. I was hoping I could purchase the sock and adapter and you guys could send the install instructions with it.

JustAFooL

iTrader: (45)

Lol, I hear crickets.

purple turtle

Crickets my *** I'm trying to get instructions end of story I got them off of another tech member who went through garbage and has sent me what I'm looking for. No help due to racetronix.

purple turtle

Maybe u seen where I ordered the sock for 15.00 with 16.50 in shipping simply asking for instructions with 0 help whatsoever.

Racetronix

iTrader: (2)

We see you accessed the docs on our forum from IP 70.210.226.200.
We charge what UPS charges us to ship from CA. These are not domestic US rates.
If you don't like the rates complain to UPS. It costs us more to process a $15.00 transaction than there is margin in it so be thankful we even offer them as service parts. Delphi/GM would make you buy a new pump assembly for a few hundred $.

There is just no satisfying some people!

purple turtle

Really that's funny **** from Japan doesn't cost half that.