Va Speed. We'd like to apologize.......
12-07-2009, 01:26 PM
#1
Va Speed. We'd like to apologize....... It has come to our attention as of late, that our customer service has been, well, lacking, to put it mildly.
I don't know how many of you reading this have had a bad personal experience with any of our crew, but I would like to say if you have, please don't take it as a representation of our business ideals. While we strive for technical perfection, we understand that customer relations is just as important, if not more.
If it were at all possible, Shawn and I would handle all customer interactions. But, that's not possible, so we've had to depend on our front counter guys to do that, and it's proven to be very problematic.
We want everyone to understand, we're trying to rectify the problems, and we're in the process of a personnel change over that we hope will do the trick. Please bear with us while we go through these growing pains. If you've done business with us before, and for whatever reason have been turned off by your experience, I ask you to give us another try.
I don't know how many of you reading this have had a bad personal experience with any of our crew, but I would like to say if you have, please don't take it as a representation of our business ideals. While we strive for technical perfection, we understand that customer relations is just as important, if not more.
If it were at all possible, Shawn and I would handle all customer interactions. But, that's not possible, so we've had to depend on our front counter guys to do that, and it's proven to be very problematic.
We want everyone to understand, we're trying to rectify the problems, and we're in the process of a personnel change over that we hope will do the trick. Please bear with us while we go through these growing pains. If you've done business with us before, and for whatever reason have been turned off by your experience, I ask you to give us another try.
Shop kicks *** and is still down to earth enough to admit there is a problem and is willing to address it. 
12-08-2009, 08:32 AM
#6
From speaking with JL, I can tell the shop is top notch, and being TQM (Total Quality Management) Orientated company like my own, I appreciate the honesty and the willingness to make it right. I am assuming some people have been let go? If it got that far I am assuming that is so.
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12-08-2009, 11:35 AM
#8
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Location: Born/Raised North East, MD Lived in VA, NC, MI Back in Yorktown, Va
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heard nothing but amazing things about these guys. they really helped out some good friends of mine. so if you are reading this as a negative thing dont let a few little mishaps ruin your thoughts of these. guys. they put out great cars. amazing work and wonderful customer service.
