LS1TECH Sponsor Feedback - My Scoggin Dickey Frustrations

Background: Me and my brother have been buying from Scoggin Dickey for almost two decades. Tens of thousands of dollars worth between us.

Side Note: who would you guys recommend for online GM parts besides our vendor Scoggin Dickey? Preferably with phone support that is better than just bankers hours and reliable service? I've used GMPartsDirect but there website is clumsy and they are downrite inhospitable on the phone. Others?

Gripe 1: Ordered LS3 rockers & stands with Next Day Air - after telling the guy on the phone how badly I needed them NOW- and instead they went out the slowest route possible. "Ground". I of course never got an email or tracking number or anything to know where the parts were. 4 days later (they dont work the weekend) I finally get thru and the Scoggin Dickey salesman says he's going to call the shipper to find out why they were listed as sitting in a warehouse when they should be at my house.

Gripe 2: He says he will call back. I wait an hour, he hasn't called yet and I'm fading fast so I finally go to sleep (I work graveyard shift). No call, I wake up early to call them back and go back thru the rigamarole again: finally find out they were shipped ground on accident.

He also told me that they never send out emails or tracking numbers if you order it over the phone which is why they prefer everyone order online. I told him I can't order online, but wish I could, and we argued about there website (See Gripe 3).


Gripe 3: there internet site doesnt support older versions of internet explorer. I do my shopping on my work laptop, and none of Boeings desktops or laptops can properly see there webpage- I can see half the page, just not the important righthand side. (All Boeing computers run XP Pro SP 3)

After lots of hours of troubleshooting it turns out they recently upgraded to the newest type of website that only is viewable on the newest update of internet explorer.

Thats got to be alot of lost revenue involved there.... A LOT...

Our hours are from 8-630 every day. We changed them a while back from our normal business hours of 8-5 in order to stay open longer to help our customers in the 2 other time zones west of us that were not able to race home in time to call us when they get off of work. You will more than likely not find another Parts Dept at a dealership that stays open as late as we do so we can accommodate more of the people that need parts.

I will even come in on the weekends to process internet orders here at work. The Performance Division is not open during the weekends (just like almost any other vendor on here). Alot of us come in on our off time to make sure things are taken care of.

I am on Tech almost all day until later than 1 in the morning here just to make sure that all the questions directed at us are answered and that everyone is updated and is taken care of with any sort of question they have. They do not pay us extra for this, but we do it anyway because we are gear heads just like the rest of yall.

As for our website being only compatible with newer versions of IE, that is purely out of concern for the security of our customers. The older versions of IE are less secure and as such we choose to implement better security measures to keep their information safe. I do apologize if that is a problem for our customers, but being in charge of the internet orders as well, I can tell you it is not a problem for over 20 new customers per day that order from us along with the returning customers as well. We got so many complaints about the old format and website that we decided to take the matter in our hands and do something about it. We cannot please everyone with this step apparently. We upgraded to the new website on Nov 22nd. That is when the new website was launched. That was also when the first order was received and processed on the new format.

We are also implementing a notification to all the web hits via the older IE browsers to notify them to upgrade their browser to take full advantage of our new site, and also so they can at least see it correctly.

We do our best to handle every call and take every order, tech question, and comment we can. Over the phone, online, and via email and snail mail.

In your situation, I personally handled your call. I put on the picking ticket a shipping code that means Fedex Standard Overnight. There was some confusion at the shipping dept and it was accidentally shipped ground instead. On that note the invoice was only charged ground shipping.

It definitely should have gone overnight and you should have gotten it the next day, I make no excuse for that. You did not contact us on Friday though, to let us know you did not receive the package, or at least I have no record of you doing so. We got first word of this yesterday. I assure you, had you notified us on Friday, we would have gotten you another set out for Saturday delivery so you could have them on the weekend. As it is, neither shipping company will allow us to speed up the shipping process once they are en route or we would definitely go that route.

It is of small compensation to you, but we did credit the ground freight that you were charged on the order as well. I do realize that this will not get the package to you any sooner, but at least you do not have to pay for something you did not ask for.

You will receive the package tomorrow, you can either refuse it and it will be sent back to us, or you can accept delivery. That is completely up to you.

We do apologize for the mix up and the problem with the shipping. Maybe we can earn your business back some day.

West coast time zone issues ontop of Fedex always doing there deliveries to my house after 3pm meant that by the time I realized it should have been here and wasnt, you were already closed. Then on saturday when I called at 1pm (got up 2 hours early) you were already closed.

Thanks for replying to this thread btw.