I Need help with my laptop help
09-03-2010, 08:48 AM
#1
I Need help with my laptop help Yesterday my anti virus program poped up a virus notice window.I scanned the computer and some files were cleaned but 3 remained unhealed. Now,there's a window where I can either ignore the prob or delete the files but doing so will will make my system run unstable or even crash it! Any one with any hook ups to geeksquad. It's a Trojan horse droppergeneric2 virus. Iminhouston btw.
09-03-2010, 09:55 AM
#3
Sounds like it's coming up wtih a trojan horse. If it was an installed program, it would queue for him to buy the package to remove it.
Which antivirus do you use? If you have been downloading from torrents and so forth, that's all P2P so it is pretty issue to get a virus. The only choice you really have is to clean them out / quarantine.
First I would install ccleaner and give it a run.
Which antivirus do you use? If you have been downloading from torrents and so forth, that's all P2P so it is pretty issue to get a virus. The only choice you really have is to clean them out / quarantine.
First I would install ccleaner and give it a run.
09-03-2010, 10:27 AM
#4
Sounds like it's coming up wtih a trojan horse. If it was an installed program, it would queue for him to buy the package to remove it.
Which antivirus do you use? If you have been downloading from torrents and so forth, that's all P2P so it is pretty issue to get a virus. The only choice you really have is to clean them out / quarantine.
First I would install ccleaner and give it a run.
Which antivirus do you use? If you have been downloading from torrents and so forth, that's all P2P so it is pretty issue to get a virus. The only choice you really have is to clean them out / quarantine.
First I would install ccleaner and give it a run.
And it sends a link to my contacts .it's not me doing it. I think that's the virus.I avg anti virus program. Where do I down load the program your talking about?
09-03-2010, 10:45 AM
#6
If you don't have any important documents on your pc, just re image it with windows 7.
If you do have important info that you can't afford to lose, then back it up, then try this:
Windows + R
Type in msconfig
Click on the startup tab
Click disable all (or only click on the programs you want to start when you boot your computer up)
Click ok, if you're on XP it will prompt you to re boot.
If you're on Vista or 7, then it won't say anything.
Reboot after this. If you're on XP, you'll see a dialog box that will ask you if you want to see this message again, click no. Then see if that "anti virus" software pops up again.
If it does, then press CTRL + ALT + Delete, then click on the processes tab, and post back here with any processes that seem fishy (like a bunch of numbers, or letters that don't make sense), and I'll try to scan them to see which one is causing it.
If you do have important info that you can't afford to lose, then back it up, then try this:
Windows + R
Type in msconfig
Click on the startup tab
Click disable all (or only click on the programs you want to start when you boot your computer up)
Click ok, if you're on XP it will prompt you to re boot.
If you're on Vista or 7, then it won't say anything.
Reboot after this. If you're on XP, you'll see a dialog box that will ask you if you want to see this message again, click no. Then see if that "anti virus" software pops up again.
If it does, then press CTRL + ALT + Delete, then click on the processes tab, and post back here with any processes that seem fishy (like a bunch of numbers, or letters that don't make sense), and I'll try to scan them to see which one is causing it.
09-03-2010, 10:59 AM
#7
I will try this when I get home in a bit. Will this delete the virus? My wife has slot off
Stuff onthere forger online classes. Ami atany risk of passwords or anything else gettin hijacked?
Stuff onthere forger online classes. Ami atany risk of passwords or anything else gettin hijacked?
If you don't have any important documents on your pc, just re image it with windows 7.
If you do have important info that you can't afford to lose, then back it up, then try this:
Windows + R
Type in msconfig
Click on the startup tab
Click disable all (or only click on the programs you want to start when you boot your computer up)
Click ok, if you're on XP it will prompt you to re boot.
If you're on Vista or 7, then it won't say anything.
Reboot after this. If you're on XP, you'll see a dialog box that will ask you if you want to see this message again, click no. Then see if that "anti virus" software pops up again.
If it does, then press CTRL + ALT + Delete, then click on the processes tab, and post back here with any processes that seem fishy (like a bunch of numbers, or letters that don't make sense), and I'll try to scan them to see which one is causing it.
If you do have important info that you can't afford to lose, then back it up, then try this:
Windows + R
Type in msconfig
Click on the startup tab
Click disable all (or only click on the programs you want to start when you boot your computer up)
Click ok, if you're on XP it will prompt you to re boot.
If you're on Vista or 7, then it won't say anything.
Reboot after this. If you're on XP, you'll see a dialog box that will ask you if you want to see this message again, click no. Then see if that "anti virus" software pops up again.
If it does, then press CTRL + ALT + Delete, then click on the processes tab, and post back here with any processes that seem fishy (like a bunch of numbers, or letters that don't make sense), and I'll try to scan them to see which one is causing it.
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09-03-2010, 11:02 AM
#8
I still suggest just backing up all your files on a flash drive or something, and re-imaging the computer to Windows 7...
09-03-2010, 12:29 PM
#9
All I did was check my email and got on messenger. Then my antivirus program popped up when it detected the virus. It's my antivirus program not any other popping up. Lap top seems to work fine only prob is that some messages on I'm don't go through
And it sends a link to my contacts .it's not me doing it. I think that's the virus.I avg anti virus program. Where do I down load the program your talking about?
And it sends a link to my contacts .it's not me doing it. I think that's the virus.I avg anti virus program. Where do I down load the program your talking about?
All my pc's (with the exception of my NAS/LDAP server which has a Debian install) I use avast and ccleaner regularly.
If you have to spend all weekend trying to fix it I would just do as Buff said and reformat.
09-03-2010, 01:24 PM
#10
I do have avg antivirus software on there already. I updated it yesterday as matter of fact. But after. I run the scan it still didn't clear the 3 infected files.
So if i reimage my laptop it'll will destroy the virus?? Sorry for allege qs .and todo this I needto follow the steps buff described ?
Suxhaving to communicate thru my celland nor
My lap top.
So if i reimage my laptop it'll will destroy the virus?? Sorry for allege qs .and todo this I needto follow the steps buff described ?
Suxhaving to communicate thru my celland nor
My lap top.
09-03-2010, 01:35 PM
#12
I do have avg antivirus software on there already. I updated it yesterday as matter of fact. But after. I run the scan it still didn't clear the 3 infected files.
So if i reimage my laptop it'll will destroy the virus?? Sorry for allege qs .and todo this I needto follow the steps buff described ?
Suxhaving to communicate thru my celland nor
My lap top.
So if i reimage my laptop it'll will destroy the virus?? Sorry for allege qs .and todo this I needto follow the steps buff described ?
Suxhaving to communicate thru my celland nor
My lap top.
09-03-2010, 02:14 PM
#13
And yes, you will delete the "virus" if you reimage. It will be as if you just bought the computer from wherever you bought it from (if you bought it new). As soon as you reimage, install all windows updates, reboot, and install a anti virus software.
Don't visit any suspicious sites from now on. And use Firefox or Chrome to browse the web. Internet Exploder is not a W3 compliant browser, nor was it ever intended to be an internet browser.
Don't visit any suspicious sites from now on. And use Firefox or Chrome to browse the web. Internet Exploder is not a W3 compliant browser, nor was it ever intended to be an internet browser.
09-03-2010, 04:58 PM
#15
since it shows the file name, you can boot into safe mode and go to those directories and try and manually delete it. its worth a try. just so you know avg is worthless.
09-03-2010, 05:06 PM
#16
Yes, they are free web browsers. All the products listed are free downloads. To re-image you'll need a copy of your windows install disk. Just basically, pop the disk in during bootup and boot to disk. From there just follow the promts. Takes about 20 mins. depending on your system.
09-03-2010, 05:17 PM
#17
ive thried booting into safe mode but cant figureout how to do it the f8 key doesnt work windos vista..
09-03-2010, 06:05 PM
#20
my wife is kinda hesitant about doing the restore on it.... she said" just take it to the geek squad" $200.... or i could spend that on my car
