Negative Trader Feedback - Thunderracing.com blows
09-27-2010, 10:20 PM
I ordered some piston rings 10+ days ago and didn't receive any sort of confirmation other than my PayPal receipt. When I contact them all I get is "Hm it looks like your order was marked as a quote". I ask if it's being sorted out, and three days later no response since the last useless email I got. I've been forced to open a dispute in PayPal and now I'm waiting to see how it turns out. Hands down this has been the worst customer service I have EVER received.
09-27-2010, 10:34 PM
Call them, get a person on the phone, and ask for a resolution while on the phone. Email should work, but over the phone should be more efficient.
09-27-2010, 11:51 PM
I used to order from them. The customer service was fine, but it would take 2-3 weeks to get anything you order.
09-27-2010, 11:52 PM
been waiting for a cam for almost two months :/ but they have good cust service when i called
09-28-2010, 08:21 PM
I was personally contacted by Gene and he offered to 2-day ship the rings. I'll post an update when everything is resolved.
09-29-2010, 02:02 AM
They do suck, I waited for two parts for over 4 months and never received it nor any word on if I would ever received them. Finally canceled the order and got a refund for one of the parts but not the other. Posted a thread in the sponsor feedback and was told this is not normally how they operate and it would be looked into. Well that was last Thursday and still have not heard anything nor seen the credit back to my card for the second part. :bang:
09-29-2010, 10:44 PM
Still no shipping notification or anything... :[
10-12-2010, 06:14 PM
Did this ever get resolved?
10-12-2010, 06:23 PM
wow! how ironic! i was wonderin when someone would post up bout this sponsor. i have ordered a flywheel, slave cylinder an misc bolts from them over a year ago an got shafted on these parts cause there got lost in mail! spoke with manager ANGIE!!!! and she would not send me parts nor refund my money! SUCH GREAT SERVICE THERE IF YA ASK ME!
10-12-2010, 06:28 PM
I have ordered through them before, and yes, it took a little while to get my part. However, they did keep in contact with me throughout the whole process. See if you can pm or call Shane. He's a good guy and will get you taken care of.
vBulletin® v3.7.4, Copyright ©2000-2013, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO