LS1TECH Sponsor Feedback - new cam...beware of Thunder Racing!




ms38w
04-16-2012, 02:24 PM
I ordered a cam from Thunder Racing

http://www.thunderracing.com/shop-by/category/Cylinder-Heads-and-Valvetrain/Camshafts/Thunder-Racing-TRuTorq-Camshafts_972.html

on March 5th, 2012. Naturally they accepted my money instantly. So a couple of weeks go by and I don't get any type of email response such as "thank you for your order, blah,blah,blah..." so I email them to inquire about my order. I was told that the order has been shipped to them and they will ship it to me as soon as it arrives. OK, but I thought I ordered the cam from Thunder Racing.. It is listed on their website, and no mention of a special order or getting it from a third party or blah,blah, blah...

So two more weeks go by...no cam. I email them again asking on the order status...no response. A few days later I call. The guy says something like " so and so was the sales rep on this order. It's on his desk and I have no access to it. Let me check on it and get back to you..." Three days later I call back to see what they found out. "My supervisor will have to handle this...blah,blah,blah...". So the next day I call and ask to speak to the supervisor. She comes to the phone and tells me that my order didn't make the cut off date. She thought it had made the March 5th order, but it evidently had not if it hasn't arrived yet "blah, blah,blah...". So I ask her to verify that it has indeed been ordered and when might I expect it to arrive. "I'll have to get back to you, what's your number". Of course she doesn't call back. So I call and/or email every day trying to get someone to answer my question "has it been ordered, or do I need to re-order or cancel or what happened?" They evidently have caller ID because they don't even come to the phone or answer my emails. So I leave messages. No one ever calls back or emails back. So today, my message to them was this "I am on 3 truck forums, 2 GTO forums and 3 Corvette forums. I talk with thousands of guys every day all over the world. Word of mouth is a very big business point. When these guys ask me "how's the new cam working out?" I tell them...what cam? I never got it and Thunder Racing can't/won't tell me where it is or when I'll get it" BLAH, BLAH, BLAH! Now...I'm not asking for you to boycott "Thunder Racing" or anything like that...but if your hard earned money and your project vehicle mean anything to you...you might want to shop else where for parts. And, oh yeah...I will also inform those other forums I mentioned.


madmike9396
04-16-2012, 02:29 PM
:bs: damn thats some bull shit

JUSTINSWS6
04-16-2012, 02:37 PM
I had a problem like that product never cam caled bs called bs and so on. Im in il they are in texas not like i can drive down there. So i do the next thing call a friend who lives down there he yells and gives em a ear full and what do you know two days and wala its on my door. Some vendors are very very lazy you have to confront them in person.


BigBirdLS1
04-16-2012, 02:52 PM
I believe there's a reason why Thunder Racing is no longer a sponsor. Check the sponsor feedback section and you'll see what I'm talking about.

bad_408_vert
04-16-2012, 02:58 PM
1. check feed back of sponsors on the forums first, thats what they are there for.
2. Pay with a CC, that way in situations like this you can "stop payment".

thunderstruck507
04-16-2012, 03:18 PM
You would be wise to stop payment or file a paypal complaint, unfortunately a once great company seems to be circling the drain.

I recommend you call Geof at EPS and have him spec you a cam. He used to work for Thunder Racing and designed a lot of their cams before starting his own company.

TheBlueKnight
04-16-2012, 03:45 PM
Oh man, I can't even count the amount of threads I've seen where people are not getting their stuff and Thunder is refusing to call them back. People that do get their part wait months and then get the wrong part. I don't see a future for Thunder Racing, sad to see them go they had some good products.

JUSTINSWS6
04-16-2012, 04:09 PM
There are several that are going that way. You can always count on texas speed and jegs, summit racing those are my three favorite plaxes to get stuff from fast and helpful.

Latch
04-16-2012, 04:14 PM
Thanks for the warning. I didn't know TR was in the shitter.

Red99ws6
04-16-2012, 04:33 PM
I would add WS6 store to the list of great ones to deal with