Tools & Fabrication - Anyone have experience with Gearwrench returns.
06-13-2012, 05:59 PM
I bought a set of Gearwrench brand ratcheting open ends and several of them have totally broken on the ratcheting side. I bought them online brand new. Is it possible to take them into sears or somewhere else that sells Gearwrench brand tools?
06-13-2012, 06:00 PM
yes i just swap them out at napa andc get new ones
06-13-2012, 06:08 PM
Did you abuse them? (not being a dick) I have abused the shit out of mine several times, even using 2 wrenches for leverage and haven't managed to break one yet. Neither has my dad and he works on heavy equipment all day. Hell I have never heard of one breaking.
But yes, like mentioned above, sears will cover it.
06-13-2012, 08:19 PM
Even though I didn't buy them there? I'll try it. Not really abuse, I just use them daily at work.
06-13-2012, 08:32 PM
yeah. its kinda like craftsman. if you buy a a socket at a garage sale. sear doesnt know where you bought it. just say you lost the recept.
06-14-2012, 04:51 PM
the local sears hardware sells the gearwrenches and they told me to send it to the manufacturer for evaluation and replacement. I broke the open end on a small wrench (1/4" or smaller) trying to remove a battery bolt. There is no way it should have broken. I have yet to screw up the ratcheting end though and I use them in the most rediculous ways.
06-15-2012, 05:28 PM
What ever you do don't tell them you use any of the tools they warranty for your job. Sears will not warranty the tools no matter what they are. Sears is more geared for the at home do it yourself person not commercial use. They can refuse to warranty them if they are used for your job. Just a word of caution.
06-21-2012, 11:47 PM
Alright, I'll be careful with my wording when I try to return em. I just don't see how they broke. I just loosen drain plus with them. the 13mm,14mm,15mm, all completely shattered the ratcheting side and a few more slip.
thats crazy. i use mine everyday installing grille guards nerfbars etc and mine are fine. the ratcheting part locks up every now and then but a good toss on the floor solves that. on the good side the SnapOn truck comes to work every tuesday and will replace anything he sells. even if i buy it somewhere else.
07-02-2012, 07:23 PM
Like others have stated. Sears had me turn them into the manufacturer. Again, let them know if was used at home, not on the job, lol.
07-05-2012, 06:59 AM
Sears will not cover the replacement even if you bought them there. Gear wrenches are handy but easy to break and I wear them out all the time. You have to send them in for replacements.
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