Generation IV External Engine - Anyone try to contact DMH for warrentee work?

One of my elec cutouts that I bought in Feb quit working and Ive been calling the number on their site to see what I have to do to get it repaired or replaced. Ive been calling 937-444-0900. Ive called 3 times over the past week and each time it just rings and rings. Do I have the correct number? Oh also emailed them last wednesday and havent gotten a response.

I tried contacting them two years ago when my cutout developed a rattle. I emailed three times, called I don't know how many, and never heard anything back.

Are you serious? Ihave been trying to contact them all day long, atleast 10 times, with no answer. What can i do?

I called atleast 2 dozen times over the last two weeks. Either got a busy tone or it rang and got to leave a msg. Left a couple messages and still no response. Everyone on here raves about how good these dmh cutouts.are with great customer service and warrenty. Mine broke after 2 months and only used it a handful of times. Now i cant get ahold of anyone.

Daaaaaamn so have I!!! I've had an issue before about a month ago and Dave? He was awesome n took care of me, I had an issue again and I immediately shipped it Monday morning and it arrived on Tuesday and someone signed the package. Now they got my cutout and I have been trying to call since Monday with a memory full message! Now I'm worried because I'm tuning on Friday.

Im scheduled for tuning on the 23rd so I hope something gets done by then. If not Ill be taking out the manual plates in the parking lot of the dyno.

Good news ! I called first thing this morning, and i guess his name is Dave, answered my first call. He just says 'hello', not identifying his co. name, so i asked if this was 'D.M.H.'He says 'yes', and i explained that i need a warranty repair, and he tells me to just box them up, and send to him. I will be sending out today, and let you no how this turns out later.

Damn what exactly did you do step by step haha. Did you call at 8? Too bad hes not closer but 6hrs drive is far to drop off my cutouts. Ill go back to calling tomorrow i guess. Tell him people have been trying to get a hold of him lately?

threads like this make me not want to get a DMH lol. maybe ill just get a qtp instead.

Yea,i did call shortly after 8am cst, i was actually shocked, and suprised ! I thought i dialed the wrong number. LOL. Keep trying, you might catch him off-gaurd, too !

Lucky azz! Lol

I'll try again too! I just read on camaro 5 and marylandspeed says they are on back order for 6 weeks. So I can't really blame the guy at least I know he's humping that's always a good thing I guess.

Well at least they have an answering machine now. Just called and no answer.

Anyone else have any luck? Havent tried in weeks. Need to get back at it. Good thing I still had the manual plates that came with the cutouts.

This guy is a real a_ _ hole. If he is not dead ,or in jail, there no excuse for his lack of actions. I caught him off gaurd ONE time, and told him i needed warranty repair. He says "no problem, just box them up, send them to me , and i will take care of the problem". Well they were delivered to him, by UPS on 7-18-12. That was over four weeks ago. I waited two weeks for something to happen, then i started calling, and emailing and he has not answered once. I have called over 50 times, and emailed 8-10 times,with NO REPLY what so ever. I dont know what can be done, but it is really pissing me off. Any ideas anyone ??????????

I got lucky and he answered 3 weeks ago! He's had my cutout since July 9th!!!!
He said "sure thing sorry about that it's been hectic, I'll ship them out today" I said no problem and no worries. Waited a week nothing.

Got lucky last week sane thing said he'll shop them, sorry my mom? Wife? has been sick but she's ok now, I'll put it in the mail"! Well it's August 16th and nothing. Can a vendor see what the problem is? I have a borrowed cutout that has to go back and I can drive a 416 with 1 cutout open!

I called them mofo's all day yesterday about 50x's and no answer from 8:45 to 5:00 pm eastern time.

It's impossible to get a hold of him. I need my 4inch cutout repaired. I think they have a five year warranty because that's how long it takes to get a hold of him.

We need someone that live close to them to go knock on their door. I live 6hrs away.

Agreed!

Agreed!

Anyone from georgetown Ohio?

F it Im drilling out the rivits on the unit and seeing if I can fix it myself.

Fixed it, Tore it all apart, Gears looked great and rotated without issues, I then looked at the wiring of the motor and saw that the insulation of both wires was cracked where it wraps around the motor and is ziptied so it must have been shorting to the body of the motor I wrapped the cracks and it works so hoping it was the wiring all along.

http://img.photobucket.com/albums/v493/tiresmokinV8/Noma/Noma%20V8%20swap/2012-09-12084905.jpg
http://img.photobucket.com/albums/v493/tiresmokinV8/Noma/Noma%20V8%20swap/2012-09-12084918.jpg
http://img.photobucket.com/albums/v493/tiresmokinV8/Noma/Noma%20V8%20swap/2012-09-12084928.jpg

Damn I wanted to order a pair but maybe I should change directions.

The guy sales the nice piece but his customer service sucks. I can't believe he is still in business.

It's impossible to get a hold of him. I think they have a five year warranty because that's how long it takes to get a hold of him.

I couldn't help it... this is one of the most classic comments ever written on Tech. Great one liner.

I miss my DMH cutout, but I don't miss the customer service. There's definitely a problem with how he's running things. Thanks for the update OP. Keep us posted on the results.

LOL. Thanks Ed.

I think I'm going to do some more testing on mine and might take it apart and find out whats wrong with it.

They are pretty easy to take apart. Hardest part its drilling the heads off the rivets then pushing them through everything is just bolted together. Not much to them either just motor to an array of gears for speed reduction and hi tq then the plate.

I tried to get a DMH but he was apparently in the hospital when i tried so I had to get a QTP. But I do love my QTP and if anything ever goes wrong with it just send it to them and pay them 30 bucks.

I called this guy one time after calling speedinc for a return on my cutout. They said they are having trouble getting ahold of him but if you do goodluck. So I called later that day and on the second try he answered, was real nice and said to send it to him and he will have it fixed and back in the mail to me within one day. I said oh great news!

Boy was I mislead, I waited a week for my coutout to arrive and it never did. I then began calling at least one time per day. I have not had anyone answer one single time since and this was over a month ago. This guy is worse that RMCR! I am going to get a QTP and not recommend anyone even try to get a DMH cutout.

I called this guy one time after calling speedinc for a return on my cutout. They said they are having trouble getting ahold of him but if you do goodluck. So I called later that day and on the second try he answered, was real nice and said to send it to him and he will have it fixed and back in the mail to me within one day. I said oh great news!

Boy was I mislead, I waited a week for my coutout to arrive and it never did. I then began calling at least one time per day. I have not had anyone answer one single time since and this was over a month ago. This guy is worse that RMCR! I am going to get a QTP and not recommend anyone even try to get a DMH cutout.

I had pretty much the exact same experience.

I really like the dougs cutout. I think I might try that if I ever turbo my truck and have a large single pipe instead of my duals. Didnt have room to fit the dougs with my current dual 3" pipes running beside each other.

Has anybody had any contact with this sorry, dirty, ass-wipe DMH ? Does he only sell products ,and completey ignore warranty repair ? This scumbag has had my defective cutouts for 3 months now, and has not returned 1 single email, message, or answered one of over 100 phone calls. Anybody live in the erea ? Will you pay him a visit for me ? I am sure we could work something out . Let me know.

We need to start filing complaints with the BBB.

How come all the older threads about DMH were about recommending them since they have a great 4 yr warrenty???? What changed since now they dont answer calls?

I failed inpection here in Virginia for the first time because of the cutouts. Never had a problem before and I've had them on for 6 years. I can't find the rectangular block off plates that came with them so if anybody has a set of the block off plates for the low profile DMH cutouts that they're not using and want to sell them...let me know.

BUMP - I reccomended these cutouts to a friend over QTP due to the "WARRANTY". After only a few weeks, one cutout has failed and he desperately needs warranty work - or at a VERY minimum to speak with somebody from DMH.

We have BOTH put countless emails and calls to DMH with absolutley no response.



What options do we have?

I tore into mine and fixed it myself. What do you have to lose? Still working strong.

This guy is a TOTAL RIP-OFF !You have been had , like SO MANY others. This guy needs to be put in jail for ripping us off. I wish you luck in getting this resolved. Wake up, people. DO NOT BUY FROM THIS ASSHOLE !