Turbo Pig

I bought my 05 CTSV with a 418 LS3 and full Gforce rear and axles kit about 14 months ago. Needless to say, I was really screwed over on a couple of things by an unscrupulous seller and from an engine builder that went back on their word to honor a warranty, knowing they are in CA and I'm in NC and couldn't really do anything about it.

But, Gforce Engineering was the big bright spot in this... I called them before the purchase and they promised to honor their lifetime warranty on their products in my car for a total of 3 years even though I wasn't the original buyer... Well, along with the other things the last owner didn't disclose was the fact that the rear axles had a problem because of his abuse...

I called Gforce up after we determined what was wrong with them and spoke to Chris... Without hesitation, Chris told me to send him the axles and he would repair them and ship them back... He received them, repaired them, and had them back at my shop in less than week... AMAZING for an aftermarket company to step up especially for someone that wasn't the original buyer...

So this thread to give huge props to his company... Not only are their products impossible to beat, their service and ability to stand behind their products even exceeds the products themselves...

Thanks guys, for taking a little sting out of my pocket from this fixing my purchase back to perfect and for restoring my belief that not all companies want to screw you over once they get your money.

54inches

iTrader: (4)

That is great to hear!

What was wrong with the axles?

slowlaneblues06

iTrader: (2)

Yeah, how does someone abuse these axles? They are pretty tough. You would have to cut the boots and run them dry to damage them it seems like.

Glad to here that you good service experience.

Turbo Pig

They are a GREAT product.

04Vguy

iTrader: (3)

I've heard nothin but great things about the guys at g force and their products.m

mcr205ls6

Glad to hear. I know my brother's '07 CTS-V has the GForce axles, and now with my recent purchase of an '05, I think I'm going to be doing the same. Companies actually standing behind their products and warranties is one of the bright spots of getting into this community.

Gforce Engineering

iTrader: (2)

Thanks guys!
We take our warranty very serious. The way we see it, as much as these parts cost there isn't any reason they shouldn't come with a Lifetime warranty

54inches

iTrader: (4)

What was wrong with the axles in question?

Gforce Engineering

iTrader: (2)

One of the cv joints needed replaced

54inches

iTrader: (4)

As a company, are you ok, with just shipping out a new joint and having the end user replace it?

It would save both parties on shipping.

Just a thought for those of us that like to get dirty.

Gforce Engineering

iTrader: (2)

Of course not, we always ask that the customer send us the entire axle assembly so we can inspect and replace anything we find. Sometimes it isn't an axle causing a vibration.

Gforce Engineering

iTrader: (2)

Oops, I read your question wrong. We can send out a cv to a customer if the customer requests that but we prefer to get the entire axle assembly for inspection.
Most times the customer isn't familiar with how cv joints work and get swapped out

TeamSorad

iTrader: (2)

I didn't understand this part? Why would they honor their "lifetime warranty" for 3 years? It doesn't matter who bought them shouldn't they still have a lifetime warranty? Maybe I just don't understand the meaning of lifetime?

Gforce Engineering

iTrader: (2)

It took me a bit to figure that out too but after looking up his warranty invoice, what he meant to say is after 3 years and him being the 2nd owner, we stuck to our lifetime warranty.
The parts were sold to the original owner 3 years ago, he bought the car recently and asked if we could take a look at the axles to see if they needed any warranty work. We said sure.

54inches

iTrader: (4)

Thanks for explaining your terms on both accounts.

TeamSorad

iTrader: (2)

That def sounds like a great warranty and customer service, thanks for clearing that up.