HP Tuner customer issue
10-20-2004, 04:32 PM
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HP Tuner customer issue I was curious as to how long it typically has taken for folks to receive their orders. I would like to state that it has not been but 4-5 days (and I am NOT fussing.) but was curious as I haven't heard from them as of yet. I also noticed that while you can e-mail them I could not find a phone number listed for customer service. Do they typically respond fairly quickly to customer service issues? Their software seems to be quite user freindly and that is why I chose it. I did a search but could not really find allot relating to customer service numbers or response times. Thanks in advance to any and all help. Cheers !!!
Jim C.
Jim C.
10-20-2004, 04:38 PM
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Email is definetly the best way to get ahold of them, they generally reply very quickly... even on the weekends...
I think standard practice is orders ship out on Monday, so it may already be on the way. But best bet would be to email them and inquire about it.
As for a phone #... gets kinda hard cause 1 guy's in Australia... other's in California I believe, and Keith's here in Chicagoland ... if he advertised a phone number I know he'd be spending 12+ hours a day answering phone calls instead of writing new code heh
If you already emailed them though you should be getting a reply soon
I think standard practice is orders ship out on Monday, so it may already be on the way. But best bet would be to email them and inquire about it.
As for a phone #... gets kinda hard cause 1 guy's in Australia... other's in California I believe, and Keith's here in Chicagoland ... if he advertised a phone number I know he'd be spending 12+ hours a day answering phone calls instead of writing new code heh
If you already emailed them though you should be getting a reply soon
10-20-2004, 04:47 PM
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Originally Posted by horist
Email is definetly the best way to get ahold of them, they generally reply very quickly... even on the weekends...
I think standard practice is orders ship out on Monday, so it may already be on the way. But best bet would be to email them and inquire about it.
As for a phone #... gets kinda hard cause 1 guy's in Australia... other's in California I believe, and Keith's here in Chicagoland ... if he advertised a phone number I know he'd be spending 12+ hours a day answering phone calls instead of writing new code heh
If you already emailed them though you should be getting a reply soon
I think standard practice is orders ship out on Monday, so it may already be on the way. But best bet would be to email them and inquire about it.
As for a phone #... gets kinda hard cause 1 guy's in Australia... other's in California I believe, and Keith's here in Chicagoland ... if he advertised a phone number I know he'd be spending 12+ hours a day answering phone calls instead of writing new code heh
If you already emailed them though you should be getting a reply soon
Jim C.
10-21-2004, 08:17 AM
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Originally Posted by Magnus
All orders place through yesterday have shipped out today.. Thanks!
- Keith, HP Tuners
- Keith, HP Tuners
Jim C.
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10-21-2004, 10:24 AM
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All of the HPT guys post over here They're an invaluable resource... they have posted tons of useful info, and helped many members w/tuning questions. Good people
They're an invaluable resource... they have posted tons of useful info, and helped many members w/tuning questions. Good people 
10-21-2004, 06:31 PM
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Originally Posted by Magnus
1.4.6
1.5 is schedualed for release next week.
1.5 is schedualed for release next week.
Jim C.
P.S. - Does Caspers make the cables for ya'll? I have used their stuff for years on my Turbo Buicks.
10-21-2004, 09:43 PM
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Originally Posted by Another_User
Aha! I tricked you into telling us when it would be released!
:crawls back into his cave for another week:
:crawls back into his cave for another week:
10-22-2004, 11:27 AM
#16
For technical questions its easiest to simply ask here or on hptuner's forum. They guys who make the program also are there to help you learn it. Perhaps from time to time ive heard stories about them taking a little while to get ahold of via email, but thats only because theyre so busy. These guys are on the up and up. They ave an outstanding product. They support it and the whole community. Theyre a board sponsor here and on others. Their forum is very helpful, and so are the members who have been using HPTuners for the last 7 months. I have read an overwhelming ammount of posts from extremely satasfied users - and not very many upset users, if any at all. More often than not the only people with anything bad to say about HPTuners are the hardcore LS1 edit guys.... and even then they really have to dig for dirt.
-T
-T
10-22-2004, 12:11 PM
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I have a question for the HPTuner people. Can we get a group purchase going? There was one on the Corvette forum for Corvettes only; how about the same for F-bodies?