ctsvett
03-22-2005, 12:02 AM
I did an update to the dealerrank feature on cadillacfaq.com tonight. We are now up to 45 dealers. If you have not yet ranked your dealer, now is a great time.
The point of this post however, was to point out some interesting statistics.
Here are the averages for all responses across the 45 dealers:
(rating system is out of 5 with 5 being best)
3.61- Overall Average
3.47- Knowledge
3.75- Customer Service
3.71- How were you treated
I think its obvious that we dont see the dealers as knowledgable on these cars. I am surprised honestly on how high the averages actually are based on the number of complaints I read here on the forums.
Bottom line: GM dealers still have a ways to go to earn our respect. We love the cars, but lots of us dont like the dealers. Thats not to say there are not GREAT dealers out there. So, lets make it our mission to reward the good ones with our business.
Just thought I would pass this along. Fang, you may understand my attitude towards many gm dealers now. Its NOT just me.
Reed
The point of this post however, was to point out some interesting statistics.
Here are the averages for all responses across the 45 dealers:
(rating system is out of 5 with 5 being best)
3.61- Overall Average
3.47- Knowledge
3.75- Customer Service
3.71- How were you treated
I think its obvious that we dont see the dealers as knowledgable on these cars. I am surprised honestly on how high the averages actually are based on the number of complaints I read here on the forums.
Bottom line: GM dealers still have a ways to go to earn our respect. We love the cars, but lots of us dont like the dealers. Thats not to say there are not GREAT dealers out there. So, lets make it our mission to reward the good ones with our business.
Just thought I would pass this along. Fang, you may understand my attitude towards many gm dealers now. Its NOT just me.
Reed