LS1TECH Sponsor Feedback - Got My New MTI Airlid

I don't know if MTI is a sponsor or not, but I have to say this anyway.

I ordered an MTI Carbon Fiber Airlid almost a month ago directly from them! I called up Monday to ask why I had not recieved it yet. They gave me a story of how they had been on back-order and they had just gotten some ready that day (I don't necessarily believe this...but I'm willing to give the benefit of the doubt).

They never told me that they were on backorder (especially for a month). I'm not sure they would have even shipped it out right away if I hadn't called. I made them ship it priority so I could get it.

WAIT....It gets Better!!! I just go my CF Airlid. It's ALL SCRATCHED UP TO HELL and has a NICE GOUGE in it!!!!!

I'm calling in the morning to get my money back and ordering a Whisper CF Airlid. Anyone have a suggestion for a good sponsor to order this from?

Thats f@cked up what they did to you. I would return it and tell them to give you a full refund + shipping. Try ls1speed.com thats where I got my lid from. Got it fast and no problems with the shipping either.

that sucks, definately demand a refund

i have always had good FAST complaint free service for texas speed and performance (sponsor)----------->

TSP is good but www.ls1speed.com is the best in my opinion best prices good service..

TSP is good but www.ls1speed.com is the best in my opinion best prices good service..


I just ordered a Carbon Fiber Whisper Lid from ls1speed.com. Yes....I did let them know I was a member from ls1tech and you guys had referred me.

As for MTI.....I did call them up.....they offered to send me another one (another 2-3 weeks backorder.....at least they told me this time). I told them I needed my money back so they took my card # to refund me and he's supposed to give me a call back. I'll hold my breath until I actually get the refund.

Report this to the administators on this site. Ask them to give MTI some hell for you.

well, if it makes you feel any better; i ordered my mti clear lid back in DEC 05, called basically weekly until the 2nd week of january b/c everytime they said "oh the shipment will be in tomorrow and we'll get it out in the next couple of days". after hearing that for nearly 6 weeks, i gave up, and what do you know, i still don't have it, havent heard anything from them and they never debited my account. i think mti needs new/better management

MTI will make things right with you.
I've noticed lids seem to be hard to come by lately, mti/tsp seem to be out of stock frequently??

I've been hearing that a lot lately from a lot of people! they say they have in stock but 2 weeks go by and they never call, then you call and they say oh they are on back order. WTF? up with some of the places

Hmmm. I can relate to Mr. RedWS6. I ordered an MTI clear lid , I can't remember when, but it was my 1st mod and they gave me the same "back order referral. It took a month to finally get but I got it. Nice product too.

That WS6 is nice, it is different MrRedWS6. I like that. Where did you get those headlight covers from?

i ordered my clear lid in from mti and i got it within a week, no problems at all

Sorry to hear guys. I ordered my clear MTI lid a while back and it came to the door within a week in perfect condition.

i was talking about a bunch of different parts and different places

I dealth with MTI they did fine with me I knew it was back ordered and I gave them 2 calls just to make sure things were ok and they were.

Looks and works great I'm sorry to see you had a snag but they treated me very well.

Is there really a difference in the performance benefits between TSP, MTI and SLP lids?

Is there really a difference in the performance benefits between TSP, MTI and SLP lids?
PERFORMANCE--I doubt it.....FITMENT--they all seem to be different for some reason...my SLP fits fine, but others have said they have had issues with them.

Is there really a difference in the performance benefits between TSP, MTI and SLP lids?
Nothing worth getting one over the other.

go with fitmint and looks.

Report this to the administators on this site. Ask them to give MTI some hell for you.

If there are any admins that read this....please do give them hell!!!

I don't appear to be alone with this problem. I let them know when I ordered it that I was from LS1Tech.com.

To put it in perspective....some people here have had a good experience with them....and that's great. They do make a nice product....and the service for you was good.

HOWEVER, what they've done to me and apparently many other people is NOT ACCEPTABLE....PERIOD! An admin needs to have a serious talk with them or we need to drop them from the sponsor list.

I'm not one to stur up trouble...and I am reasonable and usually resolve things without raising a big fuss if the other party is working in good faith. It just seems to me that MTI isn't working in good faith....good company....they just have some major problems. Unfortunately those problems mean we get screwed while they just continue on.

Hmmm. I can relate to Mr. RedWS6. I ordered an MTI clear lid , I can't remember when, but it was my 1st mod and they gave me the same "back order referral. It took a month to finally get but I got it. Nice product too.

That WS6 is nice, it is different MrRedWS6. I like that. Where did you get those headlight covers from?

I assume you're talking to me "MrWS6Speed". The headlight covers are actually Carbon Fiber. They were done by Titus here on LS1Tech....he had them on his black T/A and then sold them to me.

Not perfect....but not bad. They give the car a unique look. They will tie in better when I get the rest of the mods done.

If there are any admins that read this....please do give them hell!!!

I don't appear to be alone with this problem. I let them know when I ordered it that I was from LS1Tech.com.

To put it in perspective....some people here have had a good experience with them....and that's great. They do make a nice product....and the service for you was good.

HOWEVER, what they've done to me and apparently many other people is NOT ACCEPTABLE....PERIOD! An admin needs to have a serious talk with them or we need to drop them from the sponsor list.

I'm not one to stur up trouble...and I am reasonable and usually resolve things without raising a big fuss if the other party is working in good faith. It just seems to me that MTI isn't working in good faith....good company....they just have some major problems. Unfortunately those problems mean we get screwed while they just continue on.


I agree, I'm the same way. A company/business shouldn't be hit or miss.

When they told you it was on back order, im almost 99% sure they were telling you the truth. One thing that a lot of people dont understand with F-bodies is, that nobody wants to keep parts on the shelf for a car thats out of production. Still sorry about the bad experience tho. MTI has been good to me in the past and im sure theyll make things right for you.

Both our clear and carbon fiber lids have been on almost constant backorder for the past 3 months. We reorder, then sell most if not all during the reorder period so it's a constant balancing act.

Relative to the customer in question, I spoke with him yesterday, apologized, offered to let him keep the current lid which he indicated was scratched and I would send him a new one when we got them back in stock.

He indicated that was unacceptable to him so I'm issuing a full refund including shipping and he's still free to keep the lid that he received.

I've PM'd the other customer in this thread who didn't receive his lid and asked him to contact me with his order details - if he was overlooked inadvertantly, I'll overnight him a clear lid today and he'll have it on Monday.

Sincerely,

David Coates
General Manager
MTI

Both our clear and carbon fiber lids have been on almost constant backorder for the past 3 months. We reorder, then sell most if not all during the reorder period so it's a constant balancing act.

Relative to the customer in question, I spoke with him yesterday, apologized, offered to let him keep the current lid which he indicated was scratched and I would send him a new one when we got them back in stock.

He indicated that was unacceptable to him so I'm issuing a full refund including shipping and he's still free to keep the lid that he received.

I've PM'd the other customer in this thread who didn't receive his lid and asked him to contact me with his order details - if he was overlooked inadvertantly, I'll overnight him a clear lid today and he'll have it on Monday.

Sincerely,

David Coates
General Manager
MTI

I would accept that offer before buying a new lid. Nice of David to chime in and explain the situation.

Both our clear and carbon fiber lids have been on almost constant backorder for the past 3 months. We reorder, then sell most if not all during the reorder period so it's a constant balancing act.

Relative to the customer in question, I spoke with him yesterday, apologized, offered to let him keep the current lid which he indicated was scratched and I would send him a new one when we got them back in stock.

He indicated that was unacceptable to him so I'm issuing a full refund including shipping and he's still free to keep the lid that he received.

I've PM'd the other customer in this thread who didn't receive his lid and asked him to contact me with his order details - if he was overlooked inadvertantly, I'll overnight him a clear lid today and he'll have it on Monday.

Sincerely,

David Coates
General Manager
MTI

Thank you for posting David. I did mention in my post that you had offered a new lid when it became available and that you offered a full refund. You were actually pleasant to deal with.

What I'm upset about is that I was not informed of the back-order. Then when I recieved the order it was damaged. I am actually not intending this to be a bashing session.

I also did acknowledge that other customers have had a good experience with you....and compliments to them (for posting their experience) and you (for providing them that experience).

What it seems like is that your business has some process problems. It is a difficult balancing act between carrying too much inventory and running out....and recources everywhere seemed to be stretched thin.

However, it seems like it's not uncommon for people and orders to fall through the cracks (when I first called to find out where my order was, it took the person who answered quite a while just to find my order....as if it didn't even exist). I hope that constructively you take this thread and re-evaluate some of your processes and make improvements. You provide excellent products (which is why I ordered in the first place) and the community would be worse off not having you around.

I'm stuck in a position now where I have a major 3-day show (for a substantial cash prize) that I stand a good shot at winning. I can't wait another month for my airlid...and I've had to spend extra to make sure I get it here in time (while still waiting for my refund). I hope you understand my frustration.

I appreciate your comments and we'll work harder in the future to make sure that things like this don't occur and happen to our valued customers.

When you next need something for your vehicle, please PM me directly and I'll make sure it gets handled.

Thanks for the feedback and again, please accept our apologies.

I appreciate your comments and we'll work harder in the future to make sure that things like this don't occur and happen to our valued customers.

When you next need something for your vehicle, please PM me directly and I'll make sure it gets handled.

Thanks for the feedback and again, please accept our apologies.


Thank You and you have a PM back

I appreciate your comments and we'll work harder in the future to make sure that things like this don't occur and happen to our valued customers.

When you next need something for your vehicle, please PM me directly and I'll make sure it gets handled.

Thanks for the feedback and again, please accept our apologies.


Thank you for responding in good faith to this post. I have to say that it was as much dissappointment and frustration as it was being upset. I ordered this part way in advance to not run into any last minute problems...if I would have known up front then it would have been much easier to deal with.

Don't take it personally. I actually do understand business (I have an MBA), and it is difficult to get things right all the time. A simple mistake like not glancing at a part that was damaged made a bad situation worse.

Please make sure that these business issues do not continue and *Please Do* continue making great products for our cars. BTW, it is usually not customary in business to charge the person's card if something is on back-order until that product actually ships.

I consider this issue now "water under the bridge". Everybody has gotten their fill out of this thread. I await your call, a resolution and a refund.

Admins: Feel free to delete this thread. I'm sure everyone else would agree.

Sik02SS.....glad you're getting things resolved as well. Nice cars BTW!

Mike - Please check your PM's. Thanks.

David and Mti have always taking care of me and good job David for stepping in an explaining the situation :)