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Fuddle Racing where are you?

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Old 03-17-2006, 10:34 AM
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Default Fuddle Racing where are you?

I have been trying to reach Fuddle Racing for about a week now. I need to send my t/c back to get it looked at. The trans just went out and I need to see why. Any body know whats up with these guys. I need to get a quick turnaround on this as my trans is apart on a bench in Pomona CA. Any help would be appreciated.
Old 03-17-2006, 10:37 AM
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I had heard that he would be out of town until today.
Old 03-17-2006, 06:10 PM
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Yeah he called back.I guess he was stuck out of town.
Old 03-18-2006, 08:10 PM
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Where are all the other workers at his shop?
Old 03-18-2006, 08:19 PM
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Originally Posted by 2002_Z28_Six_Speed
Where are all the other workers at his shop?
Nobody else knows how to answer the phone.
Old 03-18-2006, 09:29 PM
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John Answers the phone himself to maintain quality service and so that orders arent mixed up. He has someone that occasionaly answers the phone, but he answers the phone most of the time.
Old 03-18-2006, 11:28 PM
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It is not quality if no one answers!
Old 03-19-2006, 01:12 AM
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Actually, he prefers to handle most of the orders etc. by e-mail. I've had no problems reaching him by e-mail. He normally responds quicker by e-mail than phone.
Old 03-19-2006, 01:59 AM
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ive been talking to him by email for the past week. great guy but he is very busy getting us quality converters
Old 03-19-2006, 08:34 AM
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Originally Posted by 2002_Z28_Six_Speed
It is not quality if no one answers!
Agreed! IMO customer service comes with the personal touch of call backs! But it sounds like John is a one man band with way to much on his plate. I'm hearing alot about his customer service these days and I think as I said he is trying to keep up the quality but might lack some of the cs relations. I think he needs more people!!!
Old 03-19-2006, 10:50 AM
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I have called for over a week and left messages about 1 month ago and could not get anyone, or get a call back.....
Old 03-19-2006, 07:41 PM
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Talked to him on Friday, he was stuck out of town,by an overbooked plane. Like someone else said. Email probably best way to reach him. Leave a number. He called me very soon after an email.
Old 03-20-2006, 04:19 AM
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Problem is, as I'm sure John knows - it's sometimes hard to find someone you can trust that is as knowledgeable and actually cares as much as the owner to give the type of service he demands. Kinda like the old adage - 'if you want something done right - do it yourself!'

I never had a problem getting him by phone or email - must be a good reason as stated...
Old 03-20-2006, 01:15 PM
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I've never had a problem reaching him through e-mail. Very helpful and quick with his responses.
Old 03-21-2006, 03:55 AM
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Like the others have said, contact him through e-mail. I dont care if no one is there to answer the phones. I got a quality 4400 stall converter for my th400 for $400 shipped!
Old 03-22-2006, 06:51 PM
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