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W2W Customer Service Pathetic

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Old 08-11-2006, 04:41 PM
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Ordered 2 sets of 1/2 inch head studs on the 27 th June my credit card was debited same day including overseas shipping charge. There web site said in stock, but the units didnt ship. I waited two weeks contacted them and was told they will be shipped the following week.

We are now heading into middle of August I havent sent further emails with no reply.

W2W has basically used my funds and not supplied the parts and hasnt kept me notified.
Old 08-12-2006, 09:33 AM
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Send a PM to "Reckless", his name is Todd, and he works there.
Old 08-12-2006, 05:50 PM
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Thanks I will try that
Old 08-13-2006, 09:34 AM
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I apologize for your troubles. This is the first I have heard of this. I will get to the bottom of it on Monday.
Old 08-14-2006, 02:59 AM
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Much appreciatted
Old 08-20-2006, 09:27 PM
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Who at W2W was your contact? Todd will get your parts for you.

Kurt
Old 08-21-2006, 04:18 PM
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W2W is a great group of guys i'm sure they will get this straightened out for you!



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