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Old 05-31-2006, 04:31 PM   #1
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I purchased the following items from Outlaw Motorsports:
custom cam: $295.00
Patriot (Gold) Dual valvespring kit w/ titanium Ret.: $260.00
Rollmaster double timing chain: $115.00
Manley 4130 Chrome Moly 7.400 pushrods: $90.00
Tune and Dyno: $325.00
Shipping: $23.00
Total withdrawn from my account on 04/07/06 = $1,108.00
The transaction was placed over the phone and payment was made with my VISA card. I was told an invoice would be emailed. At this point I've never received and invoice.

As of today (05/31/06), all I've correctly received was the tune.
I was to be shipped a Rollmaster timing chain and pushrods on April 22nd. On 4/24/06 I received a stock timing chain and an LS6 oil pump (not parts I ordered).

On Monday 5/1/06 I requested a refund for the items I didn't receive. I informed Tony that I would ship back his timing chain and oil pump when my refund was issued.

I was informed by email on Saturday May 4th my refund would be issued on Monday 5/8/06, except the cam because "once a custom cam is ordered there's nothing I can do about it".

Today is Wednesday 5/31/06 and a refund hasn't been issued and there has been no update on the cam I ordered. I've had no communication With Tony since his email on May 4th.
I've sent two emails since that time requesting an update with no response.

I have a record of all the emails with Tony at Outlaw.
At this point I would just like resolution of this issue.

If anyone has any questions please feel free to contact me.
Marc
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Old 05-31-2006, 04:47 PM   #2
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Wow that sucks, hope it works out for ya.
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Old 05-31-2006, 11:49 PM   #3
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We have been having problems with our email server. Tony has been notified of this thread and he will be in contact with you shortly.
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Old 06-01-2006, 12:01 AM   #4
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i have had tony do alot of work on my car with no complaints,i am sure he will get this taken care of for you!
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Old 06-01-2006, 07:52 AM   #5
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I hope we can get this resolved as well.

If we can get this resolved I'll post that he has done so
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Old 06-01-2006, 11:48 AM   #6
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I have also been having a hell of a time with Outlaw. My credit card was charged on 18 April (2 weeks after I placed the order) for a TA Performance rear-end cover and stud kit (the ASP pulley I also wanted was never ordered). Through out the month of April I was told the rear-end cover would ship out today. Well today never came. On 4 May I sent Tony 2 PM's (1 of which still has not been read), 3 emails, and called the shop 21 times (left 2 voicemails with my cell phone number) to request a refund. A little excessive, but I had been calling, emailing, and PMing for the previous week with no response. As of today I still have yet to hear from Tony and my card has not been refunded.

Email server messed up or not, the PM's on here still work as does the phone. Waiting a month for a refund is complete crap!
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Old 06-05-2006, 01:45 PM   #7
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Quote:
Originally Posted by 4thGenCamaro
We have been having problems with our email server. Tony has been notified of this thread and he will be in contact with you shortly.


Shortly to me usually means less then a day. Apparently for Tony that is not the case.
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Old 06-05-2006, 10:13 PM   #8
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Any resolution?
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Old 06-06-2006, 06:28 AM   #9
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No resolution yet
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Old 06-06-2006, 02:56 PM   #10
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That really sucks that you are having such a problem with them. Seeing threads like this really help to narrow down the choices when there are so many shops to choose from.
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Old 06-06-2006, 02:58 PM   #11
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Yup, Marc (hifi dream) and I stayed quiet about this long enough. We have both been trying for over a month now to get our money back and as of today neither of us have even heard 1 word from Tony.
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Old 06-06-2006, 06:10 PM   #12
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Maybe when you guys get your money Tony can go ahead and send my Aunt the $1,600 he owes her for doing all his t-shirts/hats/ect.
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Old 06-06-2006, 06:24 PM   #13
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James, you were never charged, so please stop askin for a credit.
Marcs and Dheck is getting taking care of.
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Old 06-06-2006, 08:02 PM   #14
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That is a flat out lie!

My girlfriends credit card was charged on 20 April for $165. This was just verified with a call the credit card company.
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Old 06-07-2006, 06:17 AM   #15
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Sounds good. Please let me know when and how this is getting taken care of.
Thanks!

Quote:
Originally Posted by Outlaw Motorsports
James, you were never charged, so please stop askin for a credit.
Marcs and Dheck is getting taking care of.
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Old 06-10-2006, 04:52 PM   #16
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i was goin to outlaw but dont want any problems with my orders. also i dont have a mustang and would like to know how much real rwhp i have on a real dyno. straightline here i come.
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Old 06-11-2006, 11:39 AM   #17
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Quote:
Originally Posted by 00pewterWS6TA
i was goin to outlaw but dont want any problems with my orders. also i dont have a mustang and would like to know how much real rwhp i have on a real dyno. straightline here i come.
lol, its not specifically for mustangs. thats just what its called. straightline has the same dyno i believe. it gives lower but more accurate numbers than a dynojet.

i had my car by tony for a clutch on my firehawk and had no problems.
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Old 06-11-2006, 11:47 AM   #18
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+1 tony is a good guy to deal with
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Old 06-11-2006, 03:09 PM   #19
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Oultaw owes aunts for tshirts? What?
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Old 06-11-2006, 03:20 PM   #20
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Quote:
Originally Posted by 00pewterWS6TA
i was goin to outlaw but dont want any problems with my orders. also i dont have a mustang and would like to know how much real rwhp i have on a real dyno. straightline here i come.
I don't blame you, there is a dirty little rumor that if you put an LS1 car on a Mustang dyno, it will just disappear in a cloud of smoke. Mustangs and LS1's aren't compatible. Only go to a shop that has a Firebird dyno.








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