Blk98Z28

iTrader: (6)

Just got my HP tuners pro, got everything installed tried to read my VCM and I get a message that says it cannot find my VCM. Checked the Data port fuse its fine. Whenever i open Editor it says "no license information found" it gives me three options to load my license information and I can't get any of those to work. Anyone tell me what I am missing??

horist

sounds like the drivers aren't installed properly ... check HP Tuners forum, they have instructions on how to remove the drivers and properly install them

2000WS6ICK

iTrader: (2)

I agree with Horist. Make sure your drivers are installed.

foff667

iTrader: (2)

Definitely sounds like a drivers issue.

Blk98Z28

iTrader: (6)

I looked for the drivers on my comp and it showed up a channel A & B. Anything else that I need to look for as far as the drivers are concerned?


Edit- That was on the USB with it hooked up I could see the HP tuners MPVI Channel A & B
I have also tried to read multiple cars, so I think we can rule that out, unless I'm just that lucky.

2000WS6ICK

iTrader: (2)

Contact HPT support or go to their forum.

Blk98Z28

iTrader: (6)

Yeah, I have a thread there as well and I've sent the VCM Suite Log to Hp Support, just trying to get as many opinions as possible to get this sorted out.

2000WS6ICK

iTrader: (2)

If you read other threads there, it might help you figure it out.

Blk98Z28

iTrader: (6)

Yeah I have been searching and not getting anywhere mainly from being a newb at this prob. & not knowing exactly what to search?

Here is the VCM InfoLog

Operating System: Win32NT 6.0.6000.0
Microsoft .NET: 2.0.50727.312

VCM Suite Product: VCM Editor 2.22.3042.17581
VCM Suite Key:
VCM Suite ID:

Get license information failed. Serial ID mismatch.

Get credit information failed. Serial ID mismatch.

Credits purchased: GM - 0 Ford - 0 Dodge - 0
Credits used: GM - 0 Ford - 0 Dodge - 0
Credits available: GM - 0 Ford - 0 Dodge - 0

License slots available: 409

No Vehicle Licenses

No vehicle power detected.

ID:
Date: 05/23/08
Hardware: 121
Firmware: 112
Part Number: 6220
Rom Status: 0 3F 0 83 0 1 0 FC FF
SPI Info: 20 15 FF FF 4E 41 0 0
Config: 0 88 0 0 0 0
System Status: A2 0 0 0
Comm. Status: 0 0 0 0 0
On Time: 0:00:05.845, 0:00.00

This was with the Interface hooked up and not the car.

cruzc5frc

iTrader: (1)

also make sure your not trying to use the scanner and editor at the same time.. only one app can talk to the device

Blk98Z28

iTrader: (6)

Thanks, but unfortunately I have already tried that as well or should I say already made sure I wasn't doing that.

foff667

iTrader: (2)

You have a serial ID mismatch which means you are using an application key that does not match the interface you are connecting with.

Blk98Z28

iTrader: (6)

I thought that would be the case when I noticed the S/N on the interface was diff. from the one that was related to the key they sent with HPT. I just couldn't be sure since I am so new to this. Thanks for the Help.

dan@masportspeedshop

iTrader: (6)

Just pm'd you.