Anyone have HPTuner contact number? Have an urgent issue
09-22-2008, 11:36 AM
#1
Anyone have HPTuner contact number? Have an urgent issue I had an issue with my interface cable doing some seriously screwy things and I was told to mail it back. I next day air'd it to CA with a transcript of what it was doing in the box like instructed and emailed the guys a summary as well with tracking number. Havent recieved a response from them in 6 days and I was just notified by shipper that the package is now on its way back to me because no one picked it up after 5 days their policy is to return to sender.
09-22-2008, 11:44 AM
#2
According to usps
Label/Receipt Number: EB76 xxxxxxx
Status: Notice Left
Another attempt to deliver your item was made at 11:05 AM on September 19, 2008 in SANTA CLARITA, CA 91380 and a notice was left. Your mailpiece will be held for five business days from this attempt date and then it will be returned to the sender. Information, if available, is updated every evening. Please check again later.
From this it sounds like we have 5 business days from Sept 19th, I've alerted our repair tech this interface is at the po box, I didn't receive an email from the original email address so didn't know an interface we requested be sent in was actually sent in yet. Its not uncommon for customers to hold onto their interface for weeks or months before they ship it to us.
Label/Receipt Number: EB76 xxxxxxx
Status: Notice Left
Another attempt to deliver your item was made at 11:05 AM on September 19, 2008 in SANTA CLARITA, CA 91380 and a notice was left. Your mailpiece will be held for five business days from this attempt date and then it will be returned to the sender. Information, if available, is updated every evening. Please check again later.
From this it sounds like we have 5 business days from Sept 19th, I've alerted our repair tech this interface is at the po box, I didn't receive an email from the original email address so didn't know an interface we requested be sent in was actually sent in yet. Its not uncommon for customers to hold onto their interface for weeks or months before they ship it to us.
09-22-2008, 12:02 PM
#3
According to usps
Label/Receipt Number: EB76 xxxxxxx
Status: Notice Left
I've alerted our repair tech this interface is at the po box, I didn't receive an email from the original email address so didn't know an interface we requested be sent in was actually sent in yet. Its not uncommon for customers to hold onto their interface for weeks or months before they ship it to us.
Label/Receipt Number: EB76 xxxxxxx
Status: Notice Left
I've alerted our repair tech this interface is at the po box, I didn't receive an email from the original email address so didn't know an interface we requested be sent in was actually sent in yet. Its not uncommon for customers to hold onto their interface for weeks or months before they ship it to us.
From: Branham, Matt
Sent: Saturday, September 13, 2008 6:03 PM
To: bill@hptuners.com; bill@hptuner.com; chris@hptuners.com; chris@hptuner.com
Subject: Problem connecting to only ls1 pcm's
Importance: High
Hey guys this is Jeff at performance specialties serial number 1014210664. ******************
Sent from my Windows Mobile® phone.
Sent: Saturday, September 13, 2008 6:03 PM
To: bill@hptuners.com; bill@hptuner.com; chris@hptuners.com; chris@hptuner.com
Subject: Problem connecting to only ls1 pcm's
Importance: High
Hey guys this is Jeff at performance specialties serial number 1014210664. ******************
Sent from my Windows Mobile® phone.
-----From: Bill @ HPTuners LLC. [mailto:bill@hptuners.com]
Sent: Monday, September 15, 2008 8:52 AM
To: Branham, Matt
Subject: Interface repairs 1014210664
please send your interface and cables to:
HP Tuners LLC
PO Box 801057
VAlencia, CA 91380-1057
Sent: Monday, September 15, 2008 8:52 AM
To: Branham, Matt
Subject: Interface repairs 1014210664
please send your interface and cables to:
HP Tuners LLC
PO Box 801057
VAlencia, CA 91380-1057
-----Original Message----- From: ltone4fun@aol.com
To: bill@hptuners.com
Sent: Mon, 15 Sep 2008 3:42 pm
Subject: HPT interface broken
Hey Bill, interface and cables are on the way to you guys, put a
trasncript of the issues in the the stuff. Tracking #USPS Express Mail
EB 767773774 US. Can you guys send it back Priority mail or Express
Mail?
To: bill@hptuners.com
Sent: Mon, 15 Sep 2008 3:42 pm
Subject: HPT interface broken
Hey Bill, interface and cables are on the way to you guys, put a
trasncript of the issues in the the stuff. Tracking #USPS Express Mail
EB 767773774 US. Can you guys send it back Priority mail or Express
Mail?
Ive got impatient customers becasue i told them it may be a few days! I sent that last email just to make sure it was apparent it was on its way with the tracking number. I appreciate however you can help in finding a quick solution, and so would the car owners were trying to get overseas and to the LSx race! Thanks guys. 