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madman is the shit and umi is ? BUT GREAT CUSTOMER SERVICE

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Old 05-05-2010, 10:57 PM
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Default madman is the **** and umi is ? BUT GREAT CUSTOMER SERVICE

i went to the track with madman and bent and broke the umi torque are in half. thanks madman for everything i be back to see you

Last edited by Travose21; 05-06-2010 at 12:09 PM.
Old 05-06-2010, 04:02 AM
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dude....pics....that sucks!
Old 05-06-2010, 04:22 AM
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Where did yours break?
Old 05-06-2010, 06:23 AM
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Travis we will get you fixed up. My wife will be welding up a housing bracket today for you.
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Old 05-06-2010, 07:08 AM
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Originally Posted by Travose21
i went to the track with madman and bent and broke the umi torque are in half. thanks madman for everything i be back to see you
Hello
Like mentioned above if you can get us some pics I will be more than glad to look into your order! If you are the original owner then I can look into seeing what we are able to do for you. If its within the 2 year then we do offer a free replacement. But if you purchased it used we unfortunately the warranty is voided. A lot of times when customers have any problems what so ever. They usually give us a call and we are more than glad to help them resolve the issue.
Thanks
Brad
Old 05-06-2010, 08:04 AM
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i brought it brand new name is travis santa cruz i brought everything umi is on my car
Old 05-06-2010, 08:43 AM
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Hello
Like mentioned above! If you can email me some pics I will be more than glad to look into the situation. I looked your info up in the system did you by chance order it through a vendor. When you have a chance feel free to email me at Brad@umiperformance.com
Thanks Again
Brad
Old 05-06-2010, 09:29 AM
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no welds on tq arm by the adjustment or nothing.
Attached Thumbnails madman is the shit and umi is ? BUT GREAT CUSTOMER SERVICE-tq-arm-001.jpg   madman is the shit and umi is ? BUT GREAT CUSTOMER SERVICE-tq-arm-002.jpg   madman is the shit and umi is ? BUT GREAT CUSTOMER SERVICE-tq-arm-003.jpg   madman is the shit and umi is ? BUT GREAT CUSTOMER SERVICE-tq-arm-004.jpg   madman is the shit and umi is ? BUT GREAT CUSTOMER SERVICE-tq-arm-005.jpg  

Old 05-06-2010, 09:35 AM
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the other part is still on the car
Old 05-06-2010, 12:07 PM
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Im on the phone with brad from umi performance and he told me that everything is goning to be ok. This is a great guy to deal with and i will do business with them again and knowing that the customer service that they are offering is great. Now that i am putting down more power to the ground from the looks like everything umi will be sending me a tunnel mounted torque arm. I am not bashing them or n anything but somethings do break and i hope they can resolve the issue
Old 05-06-2010, 12:22 PM
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out of curiosity... how much power are you making?
Old 05-06-2010, 12:24 PM
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700+ on nos
Old 05-06-2010, 01:27 PM
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Damn Travis
Old 05-06-2010, 04:05 PM
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Originally Posted by Travose21
Im on the phone with brad from umi performance and he told me that everything is goning to be ok. This is a great guy to deal with and i will do business with them again and knowing that the customer service that they are offering is great. Now that i am putting down more power to the ground from the looks like everything umi will be sending me a tunnel mounted torque arm. I am not bashing them or n anything but somethings do break and i hope they can resolve the issue
I've not seen a sponsor on here that's more involved than UMI. They help everyone out, customer or not. Glad you got your issue resolved.
Old 05-06-2010, 06:36 PM
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this is a big reason why i dont weld my threads on. i tap the piece of metal. lol. but brand and ryan will take care of you. they are great guys



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