Supporting products sold and bought. A FYI note....
05-02-2012, 01:57 PM
#1
Supporting products sold and bought. A FYI note.... I just got off the phone with a customer who ordered Koni's from another vendor. He was a bit disappointed to find out that what he ordered wasn't quite what he thought he was getting in terms of how things work.
I mention this because some folks seem to think that if two competing companies sell the same part, you get the same everything. While you might get the same parts, how those parts work and adjust, are NOT the same.
Selling parts is my business, it's how I make my living. Because this is a small (me 99% of the time and my Dad 1% of the time) family business I cannot be everywhere all the time. I can't afford to give away parts to entice you to buy. HOWEVER, what I do, is support the products I sell and recommend. I also think I do this better than most. I use these parts, in many cases I developed them (which is not easy for a tiny little company to do) and I prove what I do over and over in competition--and for those that have come by to ride in cars, on the roads around my shop.
I'm simply saying that value includes more than the bottom line price, it includes discussion that should be had BEFORE the sale, and relevant information during and after the sale.
I mention this because some folks seem to think that if two competing companies sell the same part, you get the same everything. While you might get the same parts, how those parts work and adjust, are NOT the same.
Selling parts is my business, it's how I make my living. Because this is a small (me 99% of the time and my Dad 1% of the time) family business I cannot be everywhere all the time. I can't afford to give away parts to entice you to buy. HOWEVER, what I do, is support the products I sell and recommend. I also think I do this better than most. I use these parts, in many cases I developed them (which is not easy for a tiny little company to do) and I prove what I do over and over in competition--and for those that have come by to ride in cars, on the roads around my shop.
I'm simply saying that value includes more than the bottom line price, it includes discussion that should be had BEFORE the sale, and relevant information during and after the sale.
__________________
www.stranoparts.com --814-849-3450
18 SCCA National Championships in house, many more for our customers prove we know our stuff.Talk is cheap, results matter.
Check out our KONI prices, our Master Cylinder Brace, and new Xtracker Hub/wheel bearing upgrade kits!
www.stranoparts.com --814-849-3450
18 SCCA National Championships in house, many more for our customers prove we know our stuff.Talk is cheap, results matter.
Check out our KONI prices, our Master Cylinder Brace, and new Xtracker Hub/wheel bearing upgrade kits!
05-02-2012, 02:20 PM
#3
I agree, I like to support my vendors as much as possible. I have bought many of your parts in the past as well as other vendors. I still like the personalized service you get from small companies.
What was found to be different in the shocks anyways?
What was found to be different in the shocks anyways?
05-02-2012, 06:51 PM
#4
Nary a complaint with any of my orders with you Sam! I'm drooling at getting my rearend so I can bolt up the hollow sways!
I think people fail to realize the difference between you and the other vendors. While you all may understand the technical side of the parts, YOU actually have on-road experience and have won trophies with the parts you sell/make. I don't have any problem with BMR/UMI/ect, but none of them are out winning trophies road racing a 4th gen.
I think people fail to realize the difference between you and the other vendors. While you all may understand the technical side of the parts, YOU actually have on-road experience and have won trophies with the parts you sell/make. I don't have any problem with BMR/UMI/ect, but none of them are out winning trophies road racing a 4th gen.
Trending Topics
05-04-2012, 01:43 AM
#9
On The Tree
iTrader: (5)
Join Date: Dec 2011
Location: Cary, NC
Posts: 171
Likes: 0
Received 0 Likes
on
0 Posts
Anouther reason I am sticking with Strano from now on when it comes to buying suspension parts.
Ordered from Strano and...the other company (
)... at roughly the same time. Only Strano asked if I had questions, informed me how long it was going to take, and I'm sure he'll help me out when I dial everything in, and how I should move forward from there.
I haven't gotten anything from the other company but an invoice.
Which is why I'll continue to support Sam both locally and on here (and with my money when I get the chance).
Ordered from Strano and...the other company (
)... at roughly the same time. Only Strano asked if I had questions, informed me how long it was going to take, and I'm sure he'll help me out when I dial everything in, and how I should move forward from there. I haven't gotten anything from the other company but an invoice.
Which is why I'll continue to support Sam both locally and on here (and with my money when I get the chance).