Thompson Motorsports LS3 issue Resolved by TMS.
06-03-2015, 07:29 PM
#41
Teching In
Join Date: May 2004
Location: Virginia
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I waited until all my attempts to resolution with Dahmer were exhausted before posting my little story about their nonsense. I would have done the same with Thompson. Wait and see what they are going to do to make the second motor issue right before going to the boards...
Mike
Mike
06-04-2015, 09:12 AM
#43
Show me where they have admitted to messing up? They put a bent crankshaft in my engine and it messed up. Pointed the finger everywhere as I had suspected they would.
It's all to easy to put blame on other people when your doing the autopsy of your work.
I asked him to replace their bent crankshaft and he refused and said for $900.00 he would replace it. After telling me he would replace the whole short block if necessary. LOL.
As though I would pay money for a TMS crankshaft based on this crankshafts stellar record.
They supposedly fixed the engine... sent it back...Nope the crank is still bending/bent in a N/A application.
Evidently some peoples idea of standing behind your work is different than others.
All my opinion and based on my experience with them.
It's all to easy to put blame on other people when your doing the autopsy of your work.
I asked him to replace their bent crankshaft and he refused and said for $900.00 he would replace it. After telling me he would replace the whole short block if necessary. LOL.
As though I would pay money for a TMS crankshaft based on this crankshafts stellar record.
They supposedly fixed the engine... sent it back...Nope the crank is still bending/bent in a N/A application.
Evidently some peoples idea of standing behind your work is different than others.
All my opinion and based on my experience with them.
Last edited by The stunningman; 06-04-2015 at 09:21 AM.
06-05-2015, 11:18 AM
#45
62nalide, I can assure you that we have less issues than most any builder in the country and we stand behind our product better than anyone ever has. Keep in mind when you see a post that bad news travels faster than good, We are building at a rate of about 550 motors a year at the moment and the amount of good reviews on us are overwhelming while the very few bad are things that I can assure you are out of our control.
If you are posting this I am sure you have all ready made up your mind about us and that is OK. Everyone is entitled to your own opinion, We make sure we maintain the highest transparency possible. We want to make sure that anyone who makes the decision to invest in a company like TMS knows ALL of the facts good and bad. We could easily have posts like this or Stunningman removed but feel that is a cheap trick to show something that is not real. We do make mistakes, We step up and fix them to the best of our ability. I want everyone who spends time doing their research before such a large purchase to read threads like these. If they do not agree with the way we handle it then I hope that they will take their business to a place that they can feel comfortable spending their money. If they choose to use TMS they will have a clear picture of how we respond to a problem no matter how small that possibility is.
We have an un measurable amount of appreciation and respect for our customers. Without them we would not exits, We would not continue to grow at a rate that is un matched in our industry if it were not for our customers. I understand that we will not make every customer happy no matter the effort put forth.
It does not upset us to have posts written about problems with our product as that is the right of any customer who uses TMS. It does however bother myself and my staff more than I can express when we do have a problem or if a customer is un happy. This is why we strive for perfection no matter how impossible the goal.
I do not expect this to change your mind, I certainly do not expect this to change stunningmans mind, I only respond so that the ls1tech.com community knows how we operate and feel about things such as this. We will continue to make every effort for a 100% track record in an impossible field as well as 100% satisfaction knowing good and well that is also impossible. We are happy with our approximate 1% failure rate which is industry leading. We will be here for years to come and appreciate all of our past, present and future customers. I thank both stunningman and yourself for the posts and opinions you share. I also thank the thousands of happy customers we have in all 50 states in the US as well as in 8 countries for their business and many for the posts and good word that is spread about their excellent experiences with Thompson Motorsports.
Thank you,
Kyle
If you are posting this I am sure you have all ready made up your mind about us and that is OK. Everyone is entitled to your own opinion, We make sure we maintain the highest transparency possible. We want to make sure that anyone who makes the decision to invest in a company like TMS knows ALL of the facts good and bad. We could easily have posts like this or Stunningman removed but feel that is a cheap trick to show something that is not real. We do make mistakes, We step up and fix them to the best of our ability. I want everyone who spends time doing their research before such a large purchase to read threads like these. If they do not agree with the way we handle it then I hope that they will take their business to a place that they can feel comfortable spending their money. If they choose to use TMS they will have a clear picture of how we respond to a problem no matter how small that possibility is.
We have an un measurable amount of appreciation and respect for our customers. Without them we would not exits, We would not continue to grow at a rate that is un matched in our industry if it were not for our customers. I understand that we will not make every customer happy no matter the effort put forth.
It does not upset us to have posts written about problems with our product as that is the right of any customer who uses TMS. It does however bother myself and my staff more than I can express when we do have a problem or if a customer is un happy. This is why we strive for perfection no matter how impossible the goal.
I do not expect this to change your mind, I certainly do not expect this to change stunningmans mind, I only respond so that the ls1tech.com community knows how we operate and feel about things such as this. We will continue to make every effort for a 100% track record in an impossible field as well as 100% satisfaction knowing good and well that is also impossible. We are happy with our approximate 1% failure rate which is industry leading. We will be here for years to come and appreciate all of our past, present and future customers. I thank both stunningman and yourself for the posts and opinions you share. I also thank the thousands of happy customers we have in all 50 states in the US as well as in 8 countries for their business and many for the posts and good word that is spread about their excellent experiences with Thompson Motorsports.
Thank you,
Kyle
06-07-2015, 10:12 PM
#46
1)62nalide, I can assure you that we have less issues than most any builder in the country and we stand behind our product better than anyone ever has.
2) Keep in mind when you see a post that bad news travels faster than good, We are building at a rate of about 550 motors a year at the moment and the amount of good reviews on us are overwhelming while the very few bad are things that I can assure you are out of our control.
3) If you are posting this I am sure you have all ready made up your mind about us and that is OK. Everyone is entitled to your own opinion, We make sure we maintain the highest transparency possible. We want to make sure that anyone who makes the decision to invest in a company like TMS knows ALL of the facts good and bad.
4)We could easily have posts like this or Stunningman removed but feel that is a cheap trick to show something that is not real. We do make mistakes,
5)We step up and fix them to the best of our ability.
6) I want everyone who spends time doing their research before such a large purchase to read threads like these. If they do not agree with the way we handle it then I hope that they will take their business to a place that they can feel comfortable spending their money.
7) If they choose to use TMS they will have a clear picture of how we respond to a problem no matter how small that possibility is.
8)We have an un measurable amount of appreciation and respect for our customers. Without them we would not exits, We would not continue to grow at a rate that is un matched in our industry if it were not for our customers. I understand that we will not make every customer happy no matter the effort put forth.
9)It does not upset us to have posts written about problems with our product as that is the right of any customer who uses TMS. It does however bother myself and my staff more than I can express when we do have a problem or if a customer is un happy. This is why we strive for perfection no matter how impossible the goal.
10) I do not expect this to change your mind, I certainly do not expect this to change stunningmans mind, I only respond so that the ls1tech.com community knows how we operate and feel about things such as this. We will continue to make every effort for a 100% track record in an impossible field as well as 100% satisfaction knowing good and well that is also impossible. We are happy with our approximate
11)1% failure rate which is industry leading. We will be here for years to come and appreciate all of our past, present and future customers. I thank both stunningman and yourself for the posts and opinions you share. I also thank the thousands of happy customers we have in all 50 states in the US as well as in 8 countries for their business and many for the posts and good word that is spread about their excellent experiences with Thompson Motorsports.
Thank you,
Kyle
1)BS Prove it
The crankshaft your put in my engine is/was JUNK! You stand behind by scabbing it up. The only fix is to throw it away and start over with a quality piece.
2)Yep it is beyond your control to put a decent STRAIGHT crankshaft in a engine. It failed to be found on initial inspection of item, Balancing of crankshaft and assembly of shortblock.
Bear in mind there IS NO DOUBT the crankshaft was bent from the go due to the EXTREME hard start. That made me spend a pile of money trying to find starters that would turn it fast enough and eventually going to 16 volt.
3)Lies.. You have had post deleted. Typical double talk.
4) Yes because you have had them removed. When mine gets removed everyone will know.
5) Yep you patch it up and .... As expected you fall short again. If you can't build it right the first time. Odds are you won't get it right the second time. Especially if it saves them money to reinstall defective products and cross your fingers it stays together. But hey its only your money and life they are messing with.
6) BAHAHAHAHAHA. I could have just took my $2000+ dollars LOSS and burned it for warmth without the headaches TMS's quality product gave me.
7) Yep they will respond with double talk. Once you purchase it your money is gone... No refund... They fix it HOWEVER THEY SEE FIT.
8) LMAO. Doubletalk. Quality usually gets better as people learn what they should and shouldn't do. Do you want to finance their learning curve?
9)Excellent....But more doubletalk.
10)Nothing tells the story better than a first hand experience. 100% will always be impossible for you.
11) Approximate 1% failure rate...LOL. 1% failure rate on all the engines you build... LOL. Most statistics are pulled from thin air without FACTS. This one is for sure. But mostly it is straight up deception. Thanks for actually posting that percentage figure though.
06-10-2015, 12:18 PM
#47
On The Tree
Join Date: Nov 2003
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While I find it interesting/suspicious that the engine was repaired even when it supposedly wasn't Thompsons fault, it's extremely concerning to see that it's possible for Vendors to have threads removed if it isn't in their best interest(looks like Stunningman knows it's happened with Thompson.) ALL of the threads, good or bad, should be left no matter what. That's how we know what companies do good work and which ones are shady. If they can have threads removed, then that is basically taking away that aspect of this site.
Last edited by fbodlovr; 06-10-2015 at 01:26 PM.
06-10-2015, 05:43 PM
#48
If you will take a look you will see that we are often repairing motors that were not warrarntable repairs. We do this because we believe in our customers and want to make sure they have the best possible chance to enjoy their TMS products.
I agree that all threads should be left, This is why we have never tampered in any way with any. If anyone here believes we have ever had one removed I put it in your hands to prove. If you can find any post ever deleted or altered on any forum that we are on by TMS or any affiliates I will pay for your motor from your choice of our competitors. I would like to see anyone else make that promise.
I have no intent of getting in any kind of argument online about anything with stunningman, Anyone who wants to see what is going on can read the thread he started. If they believe we messed up 2 times or had faulty products that is their decision to be made. If they believe that the fault was in the install and that the motor was doomed to fail again if no changes were made to the build that works too. Here is a link to the thread so they can determine themselves. Regardless online bickering is not what we do, We will never stoop to that level. Any intellectual conversation is always entertained with anyone, customer or not. Mindless name calling and blind accusations just make anyone who enters into the conversation look like a fool, We will not take part.
I can say that we are honest to a fault here and anyone who knows the TMS team will attest to that. We will always make every effort to have the best product on the market and the greatest value. We will always work to help our customers even when things happen that have nothing to do with us. This is what we do now and will forever.
I agree that all threads should be left, This is why we have never tampered in any way with any. If anyone here believes we have ever had one removed I put it in your hands to prove. If you can find any post ever deleted or altered on any forum that we are on by TMS or any affiliates I will pay for your motor from your choice of our competitors. I would like to see anyone else make that promise.
I have no intent of getting in any kind of argument online about anything with stunningman, Anyone who wants to see what is going on can read the thread he started. If they believe we messed up 2 times or had faulty products that is their decision to be made. If they believe that the fault was in the install and that the motor was doomed to fail again if no changes were made to the build that works too. Here is a link to the thread so they can determine themselves. Regardless online bickering is not what we do, We will never stoop to that level. Any intellectual conversation is always entertained with anyone, customer or not. Mindless name calling and blind accusations just make anyone who enters into the conversation look like a fool, We will not take part.
I can say that we are honest to a fault here and anyone who knows the TMS team will attest to that. We will always make every effort to have the best product on the market and the greatest value. We will always work to help our customers even when things happen that have nothing to do with us. This is what we do now and will forever.
06-10-2015, 06:14 PM
#50
1)BS Prove it
The crankshaft your put in my engine is/was JUNK! You stand behind by scabbing it up. The only fix is to throw it away and start over with a quality piece.
2)Yep it is beyond your control to put a decent STRAIGHT crankshaft in a engine. It failed to be found on initial inspection of item, Balancing of crankshaft and assembly of shortblock.
Bear in mind there IS NO DOUBT the crankshaft was bent from the go due to the EXTREME hard start. That made me spend a pile of money trying to find starters that would turn it fast enough and eventually going to 16 volt.
3)Lies.. You have had post deleted. Typical double talk.
4) Yes because you have had them removed. When mine gets removed everyone will know.
5) Yep you patch it up and .... As expected you fall short again. If you can't build it right the first time. Odds are you won't get it right the second time. Especially if it saves them money to reinstall defective products and cross your fingers it stays together. But hey its only your money and life they are messing with.
6) BAHAHAHAHAHA. I could have just took my $2000+ dollars LOSS and burned it for warmth without the headaches TMS's quality product gave me.
7) Yep they will respond with double talk. Once you purchase it your money is gone... No refund... They fix it HOWEVER THEY SEE FIT.
8) LMAO. Doubletalk. Quality usually gets better as people learn what they should and shouldn't do. Do you want to finance their learning curve?
9)Excellent....But more doubletalk.
10)Nothing tells the story better than a first hand experience. 100% will always be impossible for you.
11) Approximate 1% failure rate...LOL. 1% failure rate on all the engines you build... LOL. Most statistics are pulled from thin air without FACTS. This one is for sure. But mostly it is straight up deception. Thanks for actually posting that percentage figure though.
The crankshaft your put in my engine is/was JUNK! You stand behind by scabbing it up. The only fix is to throw it away and start over with a quality piece.
2)Yep it is beyond your control to put a decent STRAIGHT crankshaft in a engine. It failed to be found on initial inspection of item, Balancing of crankshaft and assembly of shortblock.
Bear in mind there IS NO DOUBT the crankshaft was bent from the go due to the EXTREME hard start. That made me spend a pile of money trying to find starters that would turn it fast enough and eventually going to 16 volt.
3)Lies.. You have had post deleted. Typical double talk.
4) Yes because you have had them removed. When mine gets removed everyone will know.
5) Yep you patch it up and .... As expected you fall short again. If you can't build it right the first time. Odds are you won't get it right the second time. Especially if it saves them money to reinstall defective products and cross your fingers it stays together. But hey its only your money and life they are messing with.
6) BAHAHAHAHAHA. I could have just took my $2000+ dollars LOSS and burned it for warmth without the headaches TMS's quality product gave me.
7) Yep they will respond with double talk. Once you purchase it your money is gone... No refund... They fix it HOWEVER THEY SEE FIT.
8) LMAO. Doubletalk. Quality usually gets better as people learn what they should and shouldn't do. Do you want to finance their learning curve?
9)Excellent....But more doubletalk.
10)Nothing tells the story better than a first hand experience. 100% will always be impossible for you.
11) Approximate 1% failure rate...LOL. 1% failure rate on all the engines you build... LOL. Most statistics are pulled from thin air without FACTS. This one is for sure. But mostly it is straight up deception. Thanks for actually posting that percentage figure though.
I can see any post or thread that has been deleted, and I don't see your posts being deleted. Removed threads don't just dissapear, they go into another section with restricted access to site admins only.
I get that you're pissed off at TMS, and that's your right. But there is no need to come into every one of their threads and bash them over your experience with them. All it does is make you look like a bitter person.
06-10-2015, 07:02 PM
#52
On The Tree
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I'm not trying to start or really get into the argument. But, Thompsons did say in #4 that they could easily have this post or the one that stunningman made, removed. Is that true or not? I want to know because myself, like thousands of others I'm sure, look at this site for reviews and other users opinions. If a company is saying they can have something easily removed, that throws up a red flag to me. Either they're telling the truth, or something is being hidden from the users of this site, and the paying sponsors get ridiculous privileges like that.
06-10-2015, 08:32 PM
#53
As a moderator, I take offense to your claims that we cover up and hide complaints. Will we move a complaint to the Sponsor feedback section, sure, because that's where it belongs. This thread for example, belongs there, and not in the Gen IV internal section.
I can see any post or thread that has been deleted, and I don't see your posts being deleted. Removed threads don't just dissapear, they go into another section with restricted access to site admins only.
I get that you're pissed off at TMS, and that's your right. But there is no need to come into every one of their threads and bash them over your experience with them. All it does is make you look like a bitter person.
I can see any post or thread that has been deleted, and I don't see your posts being deleted. Removed threads don't just dissapear, they go into another section with restricted access to site admins only.
I get that you're pissed off at TMS, and that's your right. But there is no need to come into every one of their threads and bash them over your experience with them. All it does is make you look like a bitter person.
One this I'm with THE_STUNNINGMAN, have had similar issues they replaced/fixed the engine and still had issues.
Last edited by 62nalide; 06-10-2015 at 08:50 PM.
06-10-2015, 08:43 PM
#54
I'm not trying to start or really get into the argument. But, Thompsons did say in #4 that they could easily have this post or the one that stunningman made, removed. Is that true or not? I want to know because myself, like thousands of others I'm sure, look at this site for reviews and other users opinions. If a company is saying they can have something easily removed, that throws up a red flag to me. Either they're telling the truth, or something is being hidden from the users of this site, and the paying sponsors get ridiculous privileges like that.
06-11-2015, 06:12 AM
#55
We don't just go and delete a post or thread just because it questions or looks bad for a sponsor. Again, if it's in the wrong section, then it will get moved. When posts get deleted is when other people come in and start throwing around their opinions and stories because we try to keep threads on target between the customer and the sponsor.
Take this one for example. It was started by a customer with an issue. That issue was resolved, yet Stunningman decided to revive the thread over a month after anyone else had posted in it, just to bash and vent. That's a thread hijack by definition, and typically it would get deleted since it has no place here.
Will a sponsor reach out and ask to have a post or thread deleted if it's just an unhappy customer who's simply bashing, it's happened. TMS hasn't done that, but it has happened before. Before we do anything, we try to encourage the unhappy customer to seek some kind of resolution with the sponsor. We may reach out to the sponsor to find out what needs to be done to make things right.
Moderators aren't perfect. But I like to think we do a pretty good job here keeping everyone on the same page.
Take this one for example. It was started by a customer with an issue. That issue was resolved, yet Stunningman decided to revive the thread over a month after anyone else had posted in it, just to bash and vent. That's a thread hijack by definition, and typically it would get deleted since it has no place here.
Will a sponsor reach out and ask to have a post or thread deleted if it's just an unhappy customer who's simply bashing, it's happened. TMS hasn't done that, but it has happened before. Before we do anything, we try to encourage the unhappy customer to seek some kind of resolution with the sponsor. We may reach out to the sponsor to find out what needs to be done to make things right.
Moderators aren't perfect. But I like to think we do a pretty good job here keeping everyone on the same page.
06-11-2015, 11:05 AM
#56
Pinnacle, out of line and being an *** hole.
I don't care if it is your "right" to start a thread or not.
You didn't "bash" TMS but you most certainly weren't letting him take care of it first.
I see by the end you changed your tune which would be hard to not do while dealing with Kyle, but learn how to handle things from the get go.
You wanna know how to have a company help you the best they will? Call them about it first, don't post on the internet and say things like,
"Well, I've noticed that people who post issues with TMS here on the forums get taken care of even when its basically their fault. The first time they repaired the motor I had to pay $4k and I never even worked on the motor. Seems odd a bolt failed. This time I want to see some of the love other guys seem to get."
...... What I read out of that post... This isn't TMS fault but I'm hoping if I put them on blast publicly they will cover it free of charge because I know he has OUTSTANDING customer service.
It may of not been a dick move in YOUR eyes, but out looking in it was a dick move.
With that said.. I know a lot of sponsors on a little better level than some. I hear what they do and don't like... I know what they make fun of and what they appreciate...... They are people like you and I after all.
Years ago a guy did something similar that you did. He didn't necessarily "bash" TMS but he didn't do anything to help the name either.
His TMS motor let go with fairly low miles on it. It was apparent it was 100% not a warranty issue and was not on TMS to cover anything.... I know TSP wouldn't have done **** except asked for a credit card.
Kyle IIRC covered everything at cost.. Why? Because he's a nice Christian man trying to be the best he can be in a business that you can't please everyone. This was the first of many times he has ate everything or done everything at cost "just because". Some say well BS if TMS isn't at fault he wouldn't cover it.... It HAS to be their fault.
Sometimes, I'd agree with that. I know Kyle and his views however... That isn't it by any means.... He just cares about his name, the company, and above all the customer THAT much. I can't say that for hardly any other CO I know.
With that said... Instead of "blasting" TMS all over tech before he even contacted them Kyle would of done even more for him. It rubbed him wrong that he was already pointing blame on TMS (he was corrected in thread by fellow tech members that it was obviously his fault..... Actually was another sponsors fault
). Why wouldn't you call the person that built the motor FIRST.
Kyle helped him... A lot, a lot more than I would of that is for sure... Even after being slanderous to the TMS name and product. Imagine if he had allowed him to fix it first.
With all that babbling out of the way. I'm on my second TMS motor (first was a nitrous 370 still going today, current is a 1000+Rw plan turbo combo, running fine today) and plan on many more. Many friends now have TMS motors also, all perfect and very pleased.
The first motor I bought I was floored... I spent many hours on the phone with Kyle... Many hours. Never once did I feel rushed, he had an answer to every question, he didn't try to "up sale" me, or anything of the sort. I probably spoke to him 10 times over a few weeks before he even got my credit card. This was the FIRST and ONLY time while shopping for a short block I found this level of service. It floored me.
He found out I needed some things and sold them to me cheaper than I could buy them used on tech for.
I had referred many many people to Kyle. I had been doing so for around a year and then he started a program where if someone referred someone and they actually bought a shortblock they got 100$ or something of that nature.
He had been doing it for a few months when I first found out.
I kinda joked to him what I was going to get for my referrals- I expected nothing and still don't when I refer people to him. His exceptional product and customer service is a fair trade off IMO.
He assured me that on my next shortblock purchase he would take care of me. I will not disclose anything with our deal but he took care of me very well.
I have dealt with a lot of companies in this industry. Kyle and TMS is literally a diamond in the rough. There are 1 or 2 that I have came across that I could allow to share the same pedestal I put Kyle/TMS on but they would be standing to the sides of Kyle.
If you can't handle TMS as a business you need to run away from the car scene as fast as you can... It doesn't get any better than dealing with that team.
I do not get special treatment, I've got the same treatment since day 1. Kyle didn't know me from Jack and at that time they were just starting to make an appearance on Tech. He deserves to ALWAYS be mentioned when someone needs a motor. It is the only CO. I recommend.
Stunningman- this goes for you too, I'll scoot over to your other thread to throw my .02 in on that.
I have all but stopped posting on Tech in the last 2-3 years, every since IB took over... This deserves a post.
I don't care if it is your "right" to start a thread or not.
You didn't "bash" TMS but you most certainly weren't letting him take care of it first.
I see by the end you changed your tune which would be hard to not do while dealing with Kyle, but learn how to handle things from the get go.
You wanna know how to have a company help you the best they will? Call them about it first, don't post on the internet and say things like,
"Well, I've noticed that people who post issues with TMS here on the forums get taken care of even when its basically their fault. The first time they repaired the motor I had to pay $4k and I never even worked on the motor. Seems odd a bolt failed. This time I want to see some of the love other guys seem to get."
...... What I read out of that post... This isn't TMS fault but I'm hoping if I put them on blast publicly they will cover it free of charge because I know he has OUTSTANDING customer service.
It may of not been a dick move in YOUR eyes, but out looking in it was a dick move.
With that said.. I know a lot of sponsors on a little better level than some. I hear what they do and don't like... I know what they make fun of and what they appreciate...... They are people like you and I after all.
Years ago a guy did something similar that you did. He didn't necessarily "bash" TMS but he didn't do anything to help the name either.
His TMS motor let go with fairly low miles on it. It was apparent it was 100% not a warranty issue and was not on TMS to cover anything.... I know TSP wouldn't have done **** except asked for a credit card.
Kyle IIRC covered everything at cost.. Why? Because he's a nice Christian man trying to be the best he can be in a business that you can't please everyone. This was the first of many times he has ate everything or done everything at cost "just because". Some say well BS if TMS isn't at fault he wouldn't cover it.... It HAS to be their fault.
Sometimes, I'd agree with that. I know Kyle and his views however... That isn't it by any means.... He just cares about his name, the company, and above all the customer THAT much. I can't say that for hardly any other CO I know.
With that said... Instead of "blasting" TMS all over tech before he even contacted them Kyle would of done even more for him. It rubbed him wrong that he was already pointing blame on TMS (he was corrected in thread by fellow tech members that it was obviously his fault..... Actually was another sponsors fault
). Why wouldn't you call the person that built the motor FIRST. Kyle helped him... A lot, a lot more than I would of that is for sure... Even after being slanderous to the TMS name and product. Imagine if he had allowed him to fix it first.
With all that babbling out of the way. I'm on my second TMS motor (first was a nitrous 370 still going today, current is a 1000+Rw plan turbo combo, running fine today) and plan on many more. Many friends now have TMS motors also, all perfect and very pleased.
The first motor I bought I was floored... I spent many hours on the phone with Kyle... Many hours. Never once did I feel rushed, he had an answer to every question, he didn't try to "up sale" me, or anything of the sort. I probably spoke to him 10 times over a few weeks before he even got my credit card. This was the FIRST and ONLY time while shopping for a short block I found this level of service. It floored me.
He found out I needed some things and sold them to me cheaper than I could buy them used on tech for.
I had referred many many people to Kyle. I had been doing so for around a year and then he started a program where if someone referred someone and they actually bought a shortblock they got 100$ or something of that nature.
He had been doing it for a few months when I first found out.
I kinda joked to him what I was going to get for my referrals- I expected nothing and still don't when I refer people to him. His exceptional product and customer service is a fair trade off IMO.
He assured me that on my next shortblock purchase he would take care of me. I will not disclose anything with our deal but he took care of me very well.
I have dealt with a lot of companies in this industry. Kyle and TMS is literally a diamond in the rough. There are 1 or 2 that I have came across that I could allow to share the same pedestal I put Kyle/TMS on but they would be standing to the sides of Kyle.
If you can't handle TMS as a business you need to run away from the car scene as fast as you can... It doesn't get any better than dealing with that team.
I do not get special treatment, I've got the same treatment since day 1. Kyle didn't know me from Jack and at that time they were just starting to make an appearance on Tech. He deserves to ALWAYS be mentioned when someone needs a motor. It is the only CO. I recommend.
Stunningman- this goes for you too, I'll scoot over to your other thread to throw my .02 in on that.
I have all but stopped posting on Tech in the last 2-3 years, every since IB took over... This deserves a post.
06-11-2015, 11:24 AM
#58
It BAFFLES me that somebody wouldn't expect even a penny if they bought a car... Motor let go... And they called the CO that did the short block expecting them to do ANYTHING AT ALL.
Shortblock was 7 months! old. LOL
People honestly blow my mind.
"I can't even......"
Shortblock was 7 months! old. LOL
People honestly blow my mind.
"I can't even......"
06-11-2015, 05:00 PM
#59
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TMS has been nothing but great to deal with, great customer support IMO. If anyone wants to see a Boosted TMS stock crank 370 in action next week we will be in INDY for the NMCA/LSX Shootout. TMS FTW!
06-11-2015, 10:42 PM
#60
1)If you will take a look you will see that we are often repairing motors that were not warrarntable repairs. We do this because we believe in our customers and want to make sure they have the best possible chance to enjoy their TMS products.
2)I agree that all threads should be left, This is why we have never tampered in any way with any. If anyone here believes we have ever had one removed I put it in your hands to prove. If you can find any post ever deleted or altered on any forum that we are on by TMS or any affiliates I will pay for your motor from your choice of our competitors. I would like to see anyone else make that promise.
3)I have no intent of getting in any kind of argument online about anything with stunningman, Anyone who wants to see what is going on can read the thread he started. If they believe we messed up 2 times or had faulty products that is their decision to be made. If they believe that the fault was in the install and that the motor was doomed to fail again if no changes were made to the build that works too. Here is a link to the thread so they can determine themselves. Regardless online bickering is not what we do, We will never stoop to that level. Any intellectual conversation is always entertained with anyone, customer or not. Mindless name calling and blind accusations just make anyone who enters into the conversation look like a fool, We will not take part.
4)I can say that we are honest to a fault here and anyone who knows the TMS team will attest to that. We will always make every effort to have the best product on the market and the greatest value. We will always work to help our customers even when things happen that have nothing to do with us. This is what we do now and will forever.
2) If you can find a post they deleted lol. This sounds to me like your saying you have never had a post deleted and that none have been deleted.
Here's a statement from another dissatisfied costumer. Since you made the offer I will wait for my check by the mailbox.
"I bought a short lock two years back from Kyle who tried to screw me over on a crank was supposed to get a dragonslayer which he said was on back order and sub it with a eagle that was half the price but said they cost the same! I called them out here and got suspended and the thread was deleted!
Kyle is a shady ***** period finish with him and get lots of distance!
Call Bryan at LME if you need a build in the future he is a class act! "
3( You sold JUNK. A junk crankshaft in a poorly assembled engine. You had one responsibility and that was to supply the customer with a GOOD STRONG SHORT BLOCK. YOU FAILED. I can make a Stock short block 6.0 go low 10's High nines for years yet the junk parts you put together won't even make it 2 events. Everything is baseless. Nothing to see here. Kyle the smooth talking salesman. LOL. Problem is I back up what I say. I say YOU LIED I can prove it. I have the PM's. I said the crank was bent...the pictures in the other thread PROVE it. I said you skirted around telling me the internal parts names. Proved that too. It's in your PM.
4) He lied to me. You think he won't lie to you? GOOD LUCK.
Lets see if he comes through on that promise of the competitors motor.
The person that made that statement told me so voluntarily through PM. I can prove that
Kyle owner of TMS stated this crankshaft was not bent.
Look at the 3-4 journals LMAO. Enough said about professional opinions.
I have all ready discussed the problem with my machinist and will more than likely scrap all but the pistons as they should have no damage. We will just have to take a look when it arrives.
Thank you,
Kyle
What was replaced? ....Main bearings and bent crankshaft turned wasn't even going to magnaflux it until I specifically asked him about it... HMMMMM. Promise them everything ...
Ironically, my other thread is now closed.
Last edited by The stunningman; 06-12-2015 at 03:48 AM.
