Bad experience with OE wheels
07-19-2009, 08:17 AM
#1
Bad experience with OE wheels UPDATE: OE wheels made this right with a call from management and an account credit. Thanks guys
I realize they are not a supporting vendor here but just wanted to pass along my experience with them.
I called them last Tuesday morning @ 8am to order a set of 18/19 wheels. Before paying I asked the representative if there would be any issue with UPS ground delivering the wheels to me in NC by Friday. The representative said the wheels would go out Tuesday for sure. Since OE is in FL and the UPS ground transit time is two days he said there would be no issue and that I would definitely get them.
I needed the wheels by Friday as my car was on jack stands because I sold my other wheels last weekend. I got an email from OE on Wednesday and included in the body of that email it stated that all orders are shipped within 10 business days. This prompted me to call AGAIN to confirm that the wheels had been shipped and that I would get them by Friday. I let it go at that.
I work 200 miles from here and leave Sunday and then return home Friday night. This means that my car will be on jack stands for another week. It was supposed to get tuned by my good friend and tuner this week after he put the rest of the break in miles on it.
Bottom line...........if TWO different OE wheel reps had been straight up with me I could have made different arrangements to get some wheels and get my car back on the road. Now I have a set of tires from discount tire (who shipped them Wednesday from TX) that arrived on Friday via UPS ground BUT no wheels to put them on.
I know OE is a LARGE company and I believe that causes them to have the impression they are not suceptible to the negative comment from a FEW consumers. Well I will do my best to get the word out there that they are not operating as they should. I am sure me cancelling one wheel order would not have negatively effected a huge company like that but my negative comments may.
Cajun
I realize they are not a supporting vendor here but just wanted to pass along my experience with them.
I called them last Tuesday morning @ 8am to order a set of 18/19 wheels. Before paying I asked the representative if there would be any issue with UPS ground delivering the wheels to me in NC by Friday. The representative said the wheels would go out Tuesday for sure. Since OE is in FL and the UPS ground transit time is two days he said there would be no issue and that I would definitely get them.
I needed the wheels by Friday as my car was on jack stands because I sold my other wheels last weekend. I got an email from OE on Wednesday and included in the body of that email it stated that all orders are shipped within 10 business days. This prompted me to call AGAIN to confirm that the wheels had been shipped and that I would get them by Friday. I let it go at that.
I work 200 miles from here and leave Sunday and then return home Friday night. This means that my car will be on jack stands for another week. It was supposed to get tuned by my good friend and tuner this week after he put the rest of the break in miles on it.
Bottom line...........if TWO different OE wheel reps had been straight up with me I could have made different arrangements to get some wheels and get my car back on the road. Now I have a set of tires from discount tire (who shipped them Wednesday from TX) that arrived on Friday via UPS ground BUT no wheels to put them on.
I know OE is a LARGE company and I believe that causes them to have the impression they are not suceptible to the negative comment from a FEW consumers. Well I will do my best to get the word out there that they are not operating as they should. I am sure me cancelling one wheel order would not have negatively effected a huge company like that but my negative comments may.
Cajun
Last edited by ccajun4real; 02-12-2010 at 07:37 AM.
07-19-2009, 10:03 AM
#3
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07-19-2009, 10:20 AM
#4
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Ya I got a bad vibe from them bc they sent me a PM and said that they'd throw in a free set of lugnuts if I bought a set of deep dish ZR1s. When it was time for me to order a set, they said that they couldnt throw in free lugs. Not a big deal, but at the same time, they went against there word.
07-19-2009, 05:23 PM
#7
OE wheels shipped only three matching wheels and one odd wheel when I placed an order for deep dish C5s. However, they arranged for free return shipping and got the outstanding wheel to me within a week. In the end, I lost a week of time with the car and was somewhat annoyed, but the results (a great looking set of wheels for a great price) were worth the effort.
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07-19-2009, 07:18 PM
#11
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Ya I got a bad vibe from them bc they sent me a PM and said that they'd throw in a free set of lugnuts if I bought a set of deep dish ZR1s. When it was time for me to order a set, they said that they couldnt throw in free lugs. Not a big deal, but at the same time, they went against there word.
i have not ever however had good luck with ups.
02-06-2010, 10:52 AM
#16
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Dont feel bad i tried ordering some rims from them and I told them i would be paying by money order and they told me they preferred credit cards and i said" but your web site says you accept money orders" and they said "yea but we prefer credit cards" I've spent thousands ordering parts for my SS paying by money order and they would'nt? so I decided to keep my chrome SS 10 spokes and have them widened to 11 inches
02-07-2010, 12:20 AM
#17
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Ive had no problems with OEwheels. Great product great price great service. It took about 7 business days to hawaii. thats damn fast for cheap shipping.
Sorry to here about your bad experience...no company is perfect.
Sorry to here about your bad experience...no company is perfect.
