I just wanted to share a quick story about my recent experience with Creative Steel.
As some of you may or may not know, I recently bought a heavily modified 04 CTS-V on here. Well, I have been driving it daily, working on the tune, autocrossing it, and all around beating the snot out of it. I've been having a ball! I used up the tires and the last autoX broke one of the Creative Steel engine mounts that was on it.
So, without much hope of anything coming of it, I shot Kristie at Creative Steel an email about my situation. I told her I just bought the car, had their mounts, using the car hard, blah, blah, blah and one of the mounts failed, and though I wasn't the original purchaser and had no hope of a warranty, I wondered what she could do for me...
She totally came through. She gave me a HUGE discount on a new and improved set of mounts. Not only that, but she was very pleasant and helpful over both email and phone calls. She handled things in a very professional and expedient manner. From my first email, to the mounts in my hands (3/4 of the way across the country, no less!) was about 4 business days. Wow. I am thoroughly impressed with their operation. A+!
Oh, and did I mention that I wasn't the original purchaser and they STILL took care of me?
Now THAT's customer service!
Thanks Kristie, and thank you Creative Steel for standing behind your product!