Creative Steel customer service ROCKS! :) - LS1TECH

Log In 


Cadillac CTS-V 2004-2007 (Gen I)
The Caddy with an Attitude...

Creative Steel customer service ROCKS! :)

Reply
 
Thread Tools Search this Thread
Old 05-23-2012, 07:40 PM   #1
Teching In
Thread Starter
 
toomanytoyz's Avatar
 
Join Date: Oct 2007
Location: Nashua, NH
Posts: 42
Thumbs up Creative Steel customer service ROCKS! :)

Hey Guys,

I just wanted to share a quick story about my recent experience with Creative Steel.

As some of you may or may not know, I recently bought a heavily modified 04 CTS-V on here. Well, I have been driving it daily, working on the tune, autocrossing it, and all around beating the snot out of it. I've been having a ball! I used up the tires and the last autoX broke one of the Creative Steel engine mounts that was on it.

So, without much hope of anything coming of it, I shot Kristie at Creative Steel an email about my situation. I told her I just bought the car, had their mounts, using the car hard, blah, blah, blah and one of the mounts failed, and though I wasn't the original purchaser and had no hope of a warranty, I wondered what she could do for me...

She totally came through. She gave me a HUGE discount on a new and improved set of mounts. Not only that, but she was very pleasant and helpful over both email and phone calls. She handled things in a very professional and expedient manner. From my first email, to the mounts in my hands (3/4 of the way across the country, no less!) was about 4 business days. Wow. I am thoroughly impressed with their operation. A+!

Oh, and did I mention that I wasn't the original purchaser and they STILL took care of me? Now THAT's customer service!

Thanks Kristie, and thank you Creative Steel for standing behind your product!
toomanytoyz is offline   Reply With Quote
Old 05-23-2012, 08:00 PM   #2
TECH Enthusiast
 
Skidmarcx's Avatar
 
Join Date: May 2011
Location: Phoenix, AZ
Posts: 680
Default

Yea I agree great people... I have their mounts as well... And just placed my order for their Ford 8.8 kit this morning
Skidmarcx is offline   Reply With Quote
Old 05-23-2012, 11:15 PM   #3
TECH Fanatic
iTrader: (7)
 
01_SuperSlow's Avatar
 
Join Date: Jun 2003
Location: SoCal
Posts: 1,214
Default

I had a great experience with them as well.
Have heard nothing but great things from them.
01_SuperSlow is offline   Reply With Quote
Old 05-23-2012, 11:40 PM   #4
TECH Enthusiast
iTrader: (13)
 
Join Date: Sep 2007
Location: SC
Posts: 659
Default

so that's where Mr. Crovo ended up after selling the Impala...traitor...


J/k, I got a V too lol. Needed something to complimnet the Impala. I'm going with CS for alot of stuff while I'm out here in Afghanistan, as I've heard nothing but good things about them.
GA95DCMSS is offline   Reply With Quote
Old 05-24-2012, 12:18 AM   #5
TECH Fanatic
iTrader: (10)
 
LAYGO's Avatar
 
Join Date: Apr 2011
Location: Cross Roads, Tx
Posts: 1,064
Default

I'm letting my brother use my Impala & the ****** keeps killing batteries so they won't even take a charge. We're talking brand new Interstates. I'm hoping it's something minor.

Also, I need some headers/cats for it.

TMT: you hear from a friend that I ran into on a game playing forum. I posted pics of my V & this guy chimes in saying "a friend just bought one, aka toomanytoyz". LOL, fricken small world.
LAYGO is offline   Reply With Quote
Old 05-24-2012, 07:21 PM   #6
TECH Fanatic
iTrader: (2)
 
Join Date: Mar 2009
Posts: 1,720
Default

Yeah they are great people
liqidvenom is offline   Reply With Quote
Old 05-24-2012, 08:01 PM   #7
Teching In
Thread Starter
 
toomanytoyz's Avatar
 
Join Date: Oct 2007
Location: Nashua, NH
Posts: 42
Default

I'm still in the B-body game. I have my 95 RMW that I am building into a bit of a monstah...

And Laygo, who was it? What game?
toomanytoyz is offline   Reply With Quote
Old 05-25-2012, 11:06 AM   #8
12 Second Club
iTrader: (55)
 
Derek98z's Avatar
 
Join Date: Jul 2002
Location: Raymore, MO
Posts: 1,785
Default

thumbs up ,their communication is excellant
Derek98z is offline   Reply With Quote
Old 05-25-2012, 12:39 PM   #9
TECH Addict
iTrader: (3)
 
BudRacing's Avatar
 
Join Date: Dec 2006
Location: Dunwoody, GA
Posts: 2,565
Default

I'll vouch for the great customer service as well. Great folks!
BudRacing is offline   Reply With Quote
Reply


Tags
brace, creative, ctsv, motor, mounts, pinion, review, reviews, steel

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off



All times are GMT -5. The time now is 03:55 PM.