Car got keyed
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#8
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If you search around you will find a write up on how to fill the scratch with paint, dry, wetsand exess paint around scratch and than buff. It is much more complicated that I just explained it. It has to be done it stages.
#16
I have to tell you if you had it at a shop its on them to fix it, and fix it now. Don't wait the longer you wait the more likely it is that the claim gets denied. I know you want the car back but better to wait another couple weeks than to be stuck with the scratches forever. This advice comes straight from someone in insurance.