In the market for a 4l80e trans brake, anybody used the TCI?
#6
More often than not, the typical enthusiast (and many shops) doesn't have the knowledge or tools to properly diagnose any issues that arise. Anytime there is a problem, I become the technician who has to try to diagnose it over the phone or email whether it's related to my product or not.
We deal with this with transmissions as well. A 4L80E or 4L60E isn't as simple as a Powerglide, TH400, or TH350. It takes more than just installing it without damaging the pump by not having the converter completely seated, and getting the fluid full. It also requires some electrical and tuning ability. It is the installers responsibility to install the transmission, not the transmission builders responsibility.
When dealing with aftermarket conversion harnesses, rewiring, and tuning there are many potential hang ups not related to the transmission build, or the valve body, or the parts kit we may have sold.
I don't mind answering questions related to my product but I simply cannot dedicate the time to walk an enthusiast through a transmission build, valve body install, and trans install because I sold him a $400 valve body. I would have to charge $1000 for each valve body to do so.
You don't go to Oreilly's and buy an intake manifold for the engine, and expect the counter guy to help you build the engine, install it, and tune it.