Sorry but you are totally incorrect. They are different operations. Tim will tell you shortly. Why you would tell me that I am wrong when he is a manager for FedEx is totally dumb. Look it up.

 

I have worked for UPS for 15 years and have been package car driving for the last 2 years. It is up to the drivers discretion on whether to leave the package or not. Honestly, if I saw "Procharger" or something else I KNEW was expensive as ****, I wouldn't leave it, even in the highest class suburb where crime rate is like Zero. But as stated with the Signed Delivery Notice, I would leave it the next day because it clearly states on the notice that by signing it you "agree that UPS will not be liable for any loss or damage that may result from leaving the shipment at my request."

As for the air and ground bit, air can travel on the ground if it will reach it's destination on time. If I ship a package 2nd Day Air from Toledo to Columbus, it sure as hell ain't flying downing there, it's getting on a trailer with all the other Ground Packages and rolling 3 hours down Route 23. Even certain Next Day Airs will ride ground if close enough, like inside the same state. Ground packages will hardly EVER see the air though. It will ride the train across the country and take 4-5 days to get to California.

 

For the final correction on this matter, I am an ops manager for Fedex express. Fedex ground is located in a different building apart and seperate from Express. If you are tracking a ground package, you still calll 1800 go fedex. However, you smply get patched through to the ground station. And you are correct, Ground does not go to Fedex Express, not in the trucks, not in the building. Express doesn't go in the Ground truck or in the facilities either. As a matter of fact, if you go look at one of the Fedex Express drop boxes, it actually says on the box not to place ground packages in the box. It is correct that the two are different "methods", and they require a different type of airbill and everything. When my drivers go to a pick up that has a ground package, they tell the customer that they need to call for a ground pick up.
As far as signature required..... Well, signature required is "SIGNATURE REQUIRED". It has nothing to do with what area you live in or ship to, It has to do with the customer (shipper) paying for a signature confirmation. If a courier used his discression they could get into a ton of trouble, up to and including a warning letter.
The Fedex ground facility, sort, trucks, buildings, and drivers have nothing to do with fedex express facilities, trucks, buildings, sort, etc.
As far as tracking with Fedex, If you were expecting or shipping a package fedex express, and required the package to be reattempted, you would call the 1800 number and the call center would put you through to a manager, who in turn would do everything we can to make the customer happy. It isn't always the most desired method of helping the customer as many things can prevent us from jumping through hoops for people, however the end result is usually a happy customer.
Ground on the other hand isn't that easy. Even I get FEDUP with Ground.
As is the case right now.

 

And all this is simply why you do UPS.

Thank you for choosing brown

 

i did sign the door tag. The second door tag was then marked... Requires Adult Signature. I guess he didnt like my chicken scratch. Me being fed up with fed ex is simply this. It took me going up to their station for them to tell me all they have to do is enter in the comp. system that they need to take it off the truck for me to pick it up. In the three times i called customer service, twice being told there was absolutely nothing i could do but WAIT, and that i need to change my schedule to accomodate their profits and reputation, none of them would do anything about it.

Neighborhood - 5 of my 6 adjacent neighbors are retired seniors, the 6th, a local police officer. My neighborhood is someone secluded and very quite. Never any issues.

 

Funny you mention that. Anytime I have had a package from UPS being delivered to the great big orange and purple building with FEDEX on the side of the building, They always seem to misdeliver it to the high security government building next door. Then when you call to have them correct and redeliver, you get how UPS doesn't have contact with their drivers and it will have to wait til another day. I even had one time where I had a delivery coming to my house that required a signature, when I asked what time I could expect to be able to pick it up at the UPS facility, they said they would have to get a message to the driver to not take it on road the next day and I could get it then. Seems like a bunch of difficulty to me...

 

You can always pick up any package that you missed at the local UPS Hub by using the "Same Day Will Call" service and using the InfoNotice tracking number by either calling in or going to www.ups.com. The hours for SDWC pickup at our hub is 8 pm to 9 pm. EVERY driver is back by 8 pm and when they get the message they bring your package from their truck to the front office. I will attempt a delivery at 11 am, nobody is home, and a hour later they get home and call it in, and I get the message at 12:30 pm, "Please bring to the office SDWC, 112 Main St." But in general practice, we do not re-attempt delivery on the same day. If I know it's medicine/pills that were shipped NDA and "Signature Required" but they weren't home, I might try to swing back.

 

They are the same company (Fed Ex) but she is right about the drivers. They are so called "contractors" and are not employees of Fed ex. They do not get the benefits that Fed Ex emloyees get but have to deal with all the b/s Fed Ex dishes out to them. They own their own trucks as well. My driver bitches all of the time how they treat them

 

Shoulda used the postal service. They get half of fedex and ups' stuff anyway.

 

Leave a Note saying its ok to leave with a neighbor, or just sign the Door Tag and he'll leave it.

What you DONT understand is that were ( FEDEX GROUND ) and Independent Contractors. If for some Reason that package was stolen, guess who pays for it...NOT FEDEX... We do !!! We own our trucks and routes. Fedex Express has 5-6 Drivers in an area at any given time. We have 1 Driver !!! the Contractor. Were doing 150 Stops aday and offer a cheap affordable service, and the only way we can do that is to have NON time sensitive schedule.

All you have to do is sign the Door Tag or leave a note saying its ok to leave it with a neighbor. The drivers not trying to be an ***..... Hes just trying to cover his. If you have a tracking ID # you ARE able to go to the terminal and retrieve your package.

 

UPS ships Ground and Air through the same driver...FEDEX does not, we have 6 different FEDEX Companies.

FEDEX AIR: Employee
FEDEX FREIGHT: Employee
FEDEX GROUND: INDEPENDANT CONTRACTOR
FEDEX HOME DELIVERY:INDEPENDANT CONTRACTOR
FEDEX CUSTOM CRITICAL:INDEPENDANT CONTRACTOR
FEDEX LINEHAUL:INDEPENDANT CONTRACTOR

We all do our own thing.....