listen to this!!
Another thing I can speak to from recent experience, meaning in the last 15 months or so, is the fact that I have removed more failed TCI torque converters than any other mfgr. Not a slam, not at all, just stating my own experience at my shop.
Any company can have problems with a complicated part like a converter right out of the box, sorry to see you having a cruddy experience with your new toy!
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