posted almost 2 weeks ago he said he had just started school and hadent shipped it...then told me it would be shipped the next day....still havent gotten it and havent gotten ahold of him

i waws also hoping since his converter went bad under warrenty he would cover part of getting my tranny fixed

this seems to be the only way to get ahold of him

 

john from where?

 

Well fuddle obviously.

 

oh,allright

 

i emailed him this past weekend, no response yet...i just want to hear something, i sent a payment via paypal that cleared jan 22 or 24th, haven't heard 1 word...getting a little annoyed

 

Johns around. I actually talked to him on the phone today. I found the best way to get ahold of them at fuddle is to call them every couple hours during business hours. One of them will eventually answer. They just seem to be very busy. I work in the automotive industry so i know how it can be. I get messages and have every intention of getting back with people but sometimes just run out of hours in the day. I have had a couple issues and john and Carissa(think thats how you spell it)have helped me every way they could and in a timely manner. Dont give up on him!

 

i called everyday and left a message...and i too work at a auto performance shop...we prolly get 75+ calls a day and miss none of them...it seems when i bought my converter he was quick to get my money but now theres a problem hes slow to take care of it....my cdaily has been down 5 weeeks now almost 7 and hes had my converter over 6 of those weeks

 

I understand where u are coming from. Im not saying whats goin on at fuddle is right. i think they need to hire some more people to at least take care of the phones. Lets take your 75 calls a day, multiply that by an average of 5 min a call. Thats over 6 hours of just phone time. If there were only two of you there how much work could you get done being on the phone 3-4 hours each every day? Thats why im saying change your approach. Call as many times a day as you can. They will eventually answer your call. Im not defending fuddle, im just letting you know how i get in touch with them. Just trying to help you out.

 

I feel ya Daniel. I had an ordeal with John over a Converter that started in December and ended in February when I got the RIGHT converter. IMO there is no excuse for not contacting your customer within a reasonable amount of time (24-48 hrs at most). I called numerous times DAILY, sent PM's, EMails (MANY) which went unresponded to for weeks. His wife was the one who contacted me towards the end to attempt to resolve the issue. I think he knew I was mad at him,lol. Not doggin the product but the customer Service needs revamping for sure. He desires to make things right with customers but the time frame for correction really sucks. John, get more help!
If you can't tend to your store its time to sell it or close it down

 

finally got ahold of them they are overnighting me a converter but it took them 6 weeks to do this....
john is supposed to call me back about maybe helping cover some of my tranny costs...if he does then he will redeam himself from the wait...

 

Sell that converter to someone you don;t like and buy a used Vig or yank.