Va Speed. We'd like to apologize.......
12-07-2009, 01:17 PM
#1
Va Speed. We'd like to apologize....... It has come to our attention as of late, that our customer service has been, well, lacking, to put it mildly.
I don't know how many of you reading this have had a bad personal experience with any of our crew, but I would like to say if you have, please don't take it as a representation of our business ideals. While we strive for technical perfection, we understand that customer relations is just as important, if not more.
If it were at all possible, Shawn and I would handle all customer interactions. But, that's not possible, so we've had to depend on our front counter guys to do that, and it's proven to be very problematic.
We want everyone to understand, we're trying to rectify the problems, and we're in the process of a personnel change over that we hope will do the trick. Please bear with us while we go through these growing pains. If you've done business with us before, and for whatever reason have been turned off by your experience, I ask you to give us another try.
I don't know how many of you reading this have had a bad personal experience with any of our crew, but I would like to say if you have, please don't take it as a representation of our business ideals. While we strive for technical perfection, we understand that customer relations is just as important, if not more.
If it were at all possible, Shawn and I would handle all customer interactions. But, that's not possible, so we've had to depend on our front counter guys to do that, and it's proven to be very problematic.
We want everyone to understand, we're trying to rectify the problems, and we're in the process of a personnel change over that we hope will do the trick. Please bear with us while we go through these growing pains. If you've done business with us before, and for whatever reason have been turned off by your experience, I ask you to give us another try.
12-07-2009, 06:43 PM
#2
On The Tree
Join Date: Sep 2004
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It's refreshing to see a co-owner step up to the plate and be accountable...I only wish our Congress (dems and pubs) would be so forthcoming.
I've spoken with Ed and he seems like a straight shooter...I trust your post will resonate with the members here.
I've spoken with Ed and he seems like a straight shooter...I trust your post will resonate with the members here.
12-07-2009, 10:54 PM
#3
I ordered some stuff from yall first part of last year and it was great. Called back to check on some stuff and went close to 6 weeks before a return call. I figured everyone was super busy and I got lost in the shuffle. I do still need some stuff but I have spent all my play money having the interior redone. I will be shortly need some internals and cam for my setup