So you know ONE person that isn't even you that had a bad experience and you're here waving a torch and throwing a fit.

Thanks for sharing, and sorry to hear about your friend, but considering every single thing I've ever bought from them has been exactly what I wanted, including them replacing a buddies turbo that was dropped, I'd say one bad experience doesn't ruin their reputation. Sorry.

 

You're welcome, no need to apologize. I'd suggest you google ON3PERFORMANCE reviews if you think they have a good reputation (they do not). I'm just hoping to help people avoid the same mistake since reputable companies do not advertise and charge $ for items that don't exist. Reputable companies inform consumers at the time of purchase if items are backordered or if there will be a long delay (like 7 plus months!) in shipping. Reputable companies do not hide the fact that they do not have items in stock until after your money is in their bank account.

 

Not disputing what you're saying or what happened to your friend but I work for a VERY large equipment manufacturer and situations like this happen all the time.
We take orders for hundreds of pieces of equipment ranging from $10,000 to $200,000 and provide lead times based on the lead times our suppliers provide us.
Sometimes we take an order and begin building the equipment then find out after the fact that our supplier has run into supply issues on their end (microchips, steel, aluminum, etc.) at which point we delay shipment (sometimes months later).
Think of manufacturing supply chains like an old wrist watch with hundreds of gears meshing to provide the correct time, if one gets thrown off, they all do and that's what happens more often than not these days.
Again, not disputing your experience, just offering a little perspective.

 

This is the current situation for every single automotive retailer that deals in overseas parts.
They order parts, they show up off the coast of Cali and they provide you with a 2 week estimated delivery date. Then the cargo container sits there for 3 months.

Their overall satisfaction rate is well within the limits of any other manufacturer that deals in parts through similar supplier methods.
Everything has a failure rate. Even brand new electronics from even the most top tier of suppliers, and they account for this in their pricing and sales.
You'll be hard pressed to find a parts dealer that has never given someone an estimated turnaround time and then been wrong about it.

 

I appreciate that but this scenario is a bit different since the KITs are picked directly from their warehouse (there's a warehouse pick ticket on the box) and not sent to them from any outside suppliers after they are ordered. I'm sure they were already well aware they didn't have complete kits in stock at the time the order was placed. I assume your company doesn't advertise complete forklifts, ask the customer to pay in full then ship the forklift with no wheels (without any notification sent to the customer at all). When the customers sees his forklift has no wheels and calls, you tell them you might get some wheels in 6, 7, 8 months maybe. I highly doubt your company does that.

Companies can't just force their own supply chain challenges onto their customers with deceptive advertising (although that is exactly what they do). Companies have an obligation to their customers to be honest about stock availability. It's up to the customer to decide if the wait time is ok or not. I would totally understand if they went to pick some part of the kit, found the inventory was wrong, had to backorder the part - notified him and made some effort to make it OK but they did the exact opposite, they literally kept the parts unavailability a secret, acted as if the complete KIT shipped, received payment in full and put a little sticker on one of the boxes....Like - O by the way this kits missing some parts LOL (sucker! hahaha)

Not to mention the instruction CD listed as an item included in the kit that doesn't even exist! I was going to install the kit and no I do not need and instruction CD but why the hell would I want to re-create the wheel? An instruction CD would take all the guess work out of what modifications are required to install the kit. Would be super easy going into the build knowing exactly where they made cuts to the car so I could just do the same thing. It was a big selling point to me as the person who was going to install it. (now I'm out that money/job by the way)