I'll reiterate this lil gem again:
It's communication. A call back within 3 days to a week and electronic responses with 1 to 3 days is NOT unreasonable... That's all most people want.

Face it turbo/ turbo kit vendors. Due to a few dickless turbo kit companies, a lot of people are real nervous about ordering ANYTHING that has to do with a turbo kit. When they do finally get the nerve up and order, they just want things to be delivered in a timely manner and if that can't be done, the vendor should at least keep them on top of things WITHOUT THE CUSTOMER HAVING TO CALL, EMAIL OR POST. That way things stay calm and good between vendor and customer.

 

Maybe with the bold type, vendors will get it.

 

well ive been waiting 4 months now and still no covers from bw for my s88 ?? i hope to get it soon ?? i have a feeling jose will give me good customer support if needed .

Hope the covers come soon
thanks

 

If you sent it back they will re-coat it. Spray paint doesn't with stand 2000 degs...hehe.

 

I agree and we try our best. But with over 200 distributors worldwide, plus customers by the dozen's daily, its hard. Even the largest manufactures such as Turbonetics, Garrett, BWA....etc. Order from them directly and see if they give you a call on status. We have to pull teeth to get status, and we buy 100's of units....lol. Easier said then done guys....., but we try.

 

Hmmm, I went through this as well with Forced Inductions.
It took 3 months to get my GT42 from them.... when I was told 3-4 weeks. Jose seems like a awesome guy, but damn it is impossible to get a phone call returned or, a reply to e-mail or pm. Jose seems like a awesome guy, just a little more communication with the customer is all it would take to keep us happy. Sounds like it's time to hire some more help

 

I will say this...if their is a delay, its on the supplier side. Not much we can do about that. We are stocking lots of units, but they go fast and don't stay on the shelf for long.

 

In my case, wait time wasn't as important as contact

 

Guys in to be honest with you contact me by PM first. EVERYONE wants to pick Jose's and Jason's brain. They are the best at what they do, but it also means they stay WAY behind answering e-mails, calls, and coming up with new stuff. I'm always glad to help....seems no one likes talking to me

 

I think some of youe people need to pull your head out of your asses. Im 18. Even a $1000 is a ton of money. You need to calm down. If you "pre-ordered" something then you are ******* stupid (cough*hi-flo*cough). I hate to insult so many respected members of the forum but you should make wiser decisions with your money.

I have been pouring my income into Forced Inductions and have been able to get ahold of them at any second I wanted to talk to them. If you haven't been able to get ahold of them then you dont know how to use a damn phone.

I would probly never become a turbo part vender on LS1 tech because half the people on this forum will give someone a bad name when they did nothing to deserve it.

You cant tell me you have never ordered soemthing and it took a little longer than it should have. OR the wrong part came. If you dont want to have to deal with these things then find it local... all mailorder is going to work this way. They have a helluva lot of customers. Sometimes delays are because of that. sometimes delays are because of suppliers. Delays are delays. They happen everyday. You never been late to work in your life or what?


I dont really buy the lack of communication here because i can get ahold of someone there at anytime. I have never had a problem. I may have to call a few times during the day but i will get ahold of someone. NOT HARD!!!

/endrant

 

I guess they don't know how to use the phone, huh?

 

I've purchased a turbo, a wastegate, a bov, and a other things from Jose at different times, and ALWAYS got taken care of. No lack of communication and got great service. Also took the time to answer some questions for me. Thanks Jose.

Raj

 

talking about the vendors or the customers? All venders are bad at returning messages. All customers are bad at trying to call more than once.

People will take the time to start a thread on the net but dont have enough time to call multiple times.. i jsut dont understand i guess....

But i did jsut order a t76 from Jose... so in a few weeks will we see if i feel the same way as all of you guys. But everyday of the week I can get ahold of him. So

Like i said... Jose has been good and got my wastegate and BOV to me pretty quick. Im hoping no more than 3-4 weeks max on my turbo just because i need it do to time window with my fabricater. But I have faith since they have shown through before and the turbo I ordered is readily available.

Night

 

More of a blanket statement and not a directed response to you guys over there. You were great in letting me and fletch the whereabouts of our turbos and what the hold ups were. I ordered on 8-11 and got it on 9-06 which wasnt too bad.

Jose did get real quiet after the order tho I keed, thumbs up to Doc turbo and getting us info from T netics. Outstanding customer service.


I know what you mean what you said about getting the status of the order. I tried twice with T netics and met with wrong order/tracking numbers LOL.

J

 

Ditto! I get a good vibe from Jose and he is a very helpful guy. I'd like to give all of my (and friends) business to him only for turbo stuff, even if its not the cheapest out there. I just need good communication and service.

When I placed my order, I was told "its on the shelf, just have to powercoat the cover and we will ship it out. It will be on your doorstep in 1-2 weeks" Great! But then 3 weeks later you call back and they say they are waitin on compressor covers. Wait a minute, i thought it was in stock? Hmmmm Ok 1-2 more weeks... All you need is one guy that checks emails/PM's ONCE a day for a whole HOUR of his day and replies and gives updates when people contact you.


That improvement in communication will put you up to the level of great shops like Thunder Racing and others that go above the call of duty to service the customer.

Now manymany more weeks go by and I feel like im being blown off or something.

 

This is nothing against Jose, he is the one that explained everyhting about turbos to me...

He could use some more people on the phones. He is geting way too much business to just pick up the phone himself. He sold me my first turbo and fuel system. On a good week, he'd pick up the phone on the first ring. On a bad week, I wouldn't hear from him that week or the next at all.

Jose, business is booming man, hire a secretary!!!

For the customer, delays PLUS long response times is VERY SCARY... Customers that have paid money shouldn't have to go through this when experiencing delays.

 

You were told right. The compressor covers were out to the powder coaters. They took longer then anticipated. The next problem that was run into, was when they were being machined, they were bad covers. The castings had pits (ala holes) under the casting surface. That equals junk.... So new covers had to be ordered.

 

I personally had nothing but problems from Jose and Forcedinductions. Check in the sponser feedback section. I would not buy anything ever again from them. That is my opinion. It seemed like when they are selling you something they are all nice. Then you dont get your parts on time and cant get ahold of them.

 

In this post it seems you have both sides. Ones that are happy and some that aren't. I guess every business is like that. Most of our waits are supplier waits, so not really anything the guys here are doing that slows things down. The folks that end up waiting are us and the customer.

 

With that said we'll lock this one down as there is really no tech content in here.