MSD Coils
...also, MSD has had some quality issues with their coils for our LSx engines.
I purchased a complete set of 8 less than a year ago, the car fine for 10 months, then started to have horrible miss-fires, but only at normal operating temp.
My mechanic pin pointed the #4 coil as bad. I bought a replacement coil locally AS/AP, and sure enough the problem was fixed. Hurray!
I wasn't concerned at the time, because MSD is suppose to offer a 1 year warranty, and I figured I'd keep the replacement as a sapre. I called MSD, got my RMA, paid to ship the defective part back to them, with original invoice, and a letter explaining problem and my contact information.
Instead of calling or contacting me, they simply sent out a replacement coil COD, for more than what I paid for the original coil/replacement coil.
WTF!
I rejected the package, and tried contacting them. Somehow I'm unable to get a hold of anyone that can help or answer any of my questions.
My rating for MSD products (out of 10):
Plug Wires = 10
Coils = 8 (less 1 for reliability, less 1 for price)
Customer Service = 2
I purchased a complete set of 8 less than a year ago, the car fine for 10 months, then started to have horrible miss-fires, but only at normal operating temp.
My mechanic pin pointed the #4 coil as bad. I bought a replacement coil locally AS/AP, and sure enough the problem was fixed. Hurray!
I wasn't concerned at the time, because MSD is suppose to offer a 1 year warranty, and I figured I'd keep the replacement as a sapre. I called MSD, got my RMA, paid to ship the defective part back to them, with original invoice, and a letter explaining problem and my contact information.
Instead of calling or contacting me, they simply sent out a replacement coil COD, for more than what I paid for the original coil/replacement coil.
WTF!
I rejected the package, and tried contacting them. Somehow I'm unable to get a hold of anyone that can help or answer any of my questions.
My rating for MSD products (out of 10):
Plug Wires = 10
Coils = 8 (less 1 for reliability, less 1 for price)
Customer Service = 2
Thanks for the replies. I heard there were issues a while ago. I wonder if they corrected them. I was just concerned about the stock coils breaking up beyond 7000 RPM. Thanks.
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Well, I got home last night from work to find UPS had delivered a package to me. I wasnt expecting anything - so I was very curious.
Tunred out MSD had re-shipped the replacement coil back to me, no charge.
They must have gotten back the previous delivery attempt they tried sending to me COD and realized the mistake.
+1 to MSD for making good on the warranty.
Tunred out MSD had re-shipped the replacement coil back to me, no charge.
They must have gotten back the previous delivery attempt they tried sending to me COD and realized the mistake.
+1 to MSD for making good on the warranty.
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Originally Posted by Michael02hawk
Well, I got home last night from work to find UPS had delivered a package to me. I wasnt expecting anything - so I was very curious.
Tunred out MSD had re-shipped the replacement coil back to me, no charge.
They must have gotten back the previous delivery attempt they tried sending to me COD and realized the mistake.
+1 to MSD for making good on the warranty.
Tunred out MSD had re-shipped the replacement coil back to me, no charge.
They must have gotten back the previous delivery attempt they tried sending to me COD and realized the mistake.
+1 to MSD for making good on the warranty.
Originally Posted by taintedmeat
Maybe they read these forums
Originally Posted by spy2520
either that or they have a lurker on this board lol...