Thanks Tony

 

So the only way we have of checking to see if we have the non hardened tips, are to wait for noise, signs of wear? Can they be checked for hardness by a local machine shop, when the heads are off the car?

 

Doing a Rockwell is pretty straightforward. It would require removing the valve from the head. Tony would need to advise the Rockwell # and specific location to do the check.

 

Sorry to hear of the troubles, I know how vendor issues can be. PM sent.

 

 

They were under water at one point

I bought a used set of heads for my personal car a while back. Further inspection revealed they were indeed beaten to death. A call to AFR, and I had new valves at my door in less than 24 hours

Thanks Tony

Louis

 

Ok Guys....

Quick update as Im sure there are more than quite a few of you following this situation.

The big question is undoubtedly "will AFR be compensating me for my labor to R&R the cylinder heads"?? The answer is yes, but I dont have an exact dollar amount to share with you as of yet. We are going to try and arrive at what we believe is a fair price based on R&R time as well as an hourly rate.

Replacement parts will also be covered and must be provided by AFR (head gaskets, rocker arms, etc., etc.) and all of the heads must be repaired here at the factory as well. We want to insure everything goes back together properly and while it would be much less costly for us to ship a box of valves, we prefer to dis-assemble and re-assemble your heads here to be sure everything is done correctly.

We will also cover ground freight both ways (no airfreight) but you must use our UPS account number and be provided an RMA # that you will clearly mark on the return box. An RMA number can be obtained by contacting any one of our Sales Reps (I don't handle any of the RMA's).

Hopefully by the end of the week I will be able to provide you guys with more specifics concerning exact labor reimbursement $$$.

Once again, this is still more of a warning, but we wanted all of you to feel comfortable in the event you happen to have an issue(s) relating to this either now or anytime in the future.

Regards,
Tony M.

 

That's damn decent of you. I wasn't even thinking for a second that your company would cover R&R labor costs. Are you guys feeling ok?

 

greatest company i have ever dealt with, hands down. from late night dyno help per tony to calling me back out of genuine interest to this quality assurance. great company!

todd

 

Dang, mine shipped out on 11/06 so they could have the bad valves. Hopefully there will be a way to check ourselves.

 

Sounds like... u buy the best, u only get the best whether it is customer service or general quality.

 

Could not agree more. 1st class company

 

Tony, I will give you a call today....

 

hey tony check your pms! i sent you one.

 

All of a sudden, I dont mind that I paid a couple bucks more for my heads.
Nice catch Tony.

 

All of a sudden, I'm glad I'm running stock heads.

 

Tony Thanx for the info VERY IMPRESSIVE CUSTOMER SERVICE , so far haven't had any issues with mine from this summer

, but took a set off a buddy's car and the 3rd valve tip on the right was beaten very well and others look suspicious they are sitting on my shop floor right now. have forwarded info to him and will have him call you .

Thanx again and Kudos for being proactive.

 

Its quite admirable to have a company forewarn its clients about possible problems and to be rest assured that they will correct the issue so that everybody is still smiling. Hats off to AFR.

 

pm sent

 

I shipped mine out & got them back today. They really got them checked out quickly & didn't cost me a dime.