Aftermarket heads ????
TECH Resident
Joined: Jun 2007
Posts: 952
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Originally Posted by LS1rulz
That just shouldn't happen, no matter if it's performance parts or not. For pity's sake, how hard can it be to put out a decent product.
**** happens-thats performance or aftermaket-
even the best stuff breaks down-
how many times have u heard ---at your own risk-we choose to play and modify things-if not we drive standard cars without the headache's
even standard factory stuff breaks down-
work that one out=its a part fo life-
i think the shop should be praised as they are giving a refund-shows they care-
we heard stories of shops turning their back and customers being lefted in the cold-
labour is not their problem-only the stuff they sell-imo-
A few words of clarification on the following matter, below is a copy of a pm that was sent to us by Kyle. As a company, we do not like to see any of our customers have any issue, however it can happen from time to time.
Below is a copy of the pm we sent to Kyle this morning.
We never like to hear that a customer has any type of issue. In this case some of the information you have gotten may be misleading. We have never had "common occurrences" of seats coming out of our heads. In this case, this set of heads were new GM heads with seats installed by GM, not us. Another thing we noticed was the difference in the two accounts of this issue. The account you included in this pm is different than the one in your post. None the less, we have always worked hard to take care of any customer that has any type of issue. In this case, we had no knowledge of any issue until action had been taken to return these to the vendor you purchased them from. Any manufacturer would like to have the chance to remedy a customer issue, but they must be made aware of the problem before they can take any action. We were not notified of any problem so therefore we could not take any action.
To help you out, let us send you a new set of oem bolts and a set of Patriot Gold springs to go on your stock heads. All of course at no charge.
Originally Posted by kyle4381
I ordered a set of the 5.3 heads for my 72 blazer. It has a 2000 5.34l60 combo in it. Nathan @ Porterbuiltstreetrods.com installed a ZO6 replacement cam, the Patriot heads, and Summit 1.8 rockers. They started it up and it made a terrible racket and bent 2 push rods. They took off the 1.8 rockers and installed new pushrods. It sounds fine but has no power. Do we need a different length pushrod? Any help would be greatly appreciated.
Kyle Henderson
Kyle Henderson
Below is a copy of the pm we sent to Kyle this morning.
We never like to hear that a customer has any type of issue. In this case some of the information you have gotten may be misleading. We have never had "common occurrences" of seats coming out of our heads. In this case, this set of heads were new GM heads with seats installed by GM, not us. Another thing we noticed was the difference in the two accounts of this issue. The account you included in this pm is different than the one in your post. None the less, we have always worked hard to take care of any customer that has any type of issue. In this case, we had no knowledge of any issue until action had been taken to return these to the vendor you purchased them from. Any manufacturer would like to have the chance to remedy a customer issue, but they must be made aware of the problem before they can take any action. We were not notified of any problem so therefore we could not take any action.
To help you out, let us send you a new set of oem bolts and a set of Patriot Gold springs to go on your stock heads. All of course at no charge.
Last edited by Gunnar@Patriot; Jul 11, 2007 at 12:31 PM. Reason: spelling
Originally Posted by Gunnar@Patriot
A few words of clarification on the following matter, below is a copy of a pm that was sent to us by Kyle. As a company, we do not like to see any of our customers have any issue, however it can happen from time to time.
Below is a copy of the pm we sent to Kyle this morning.
We never like to hear that a customer has any type of issue. In this case some of the information you have gotten may be misleading. We have never had "common occurrences" of seats coming out of our heads. In this case, this set of heads were new GM heads with seats installed by GM, not us. Another thing we noticed was the difference in the two accounts of this issue. The account you included in this pm is different than the one in your post. None the less, we have always worked hard to take care of any customer that has any type of issue. In this case, we had no knowledge of any issue until action had been taken to return these to the vendor you purchased them from. Any manufacture would like to have the chance to remedy a customer issue, but they must be made aware of the problem before they can take any action. We were not notified of any problem so there for we could not take any action.
To help you out, let us send you a new set of oem bolts and a set of Patriot Gold springs to go on your stock heads. All of course at no charge.
Below is a copy of the pm we sent to Kyle this morning.
We never like to hear that a customer has any type of issue. In this case some of the information you have gotten may be misleading. We have never had "common occurrences" of seats coming out of our heads. In this case, this set of heads were new GM heads with seats installed by GM, not us. Another thing we noticed was the difference in the two accounts of this issue. The account you included in this pm is different than the one in your post. None the less, we have always worked hard to take care of any customer that has any type of issue. In this case, we had no knowledge of any issue until action had been taken to return these to the vendor you purchased them from. Any manufacture would like to have the chance to remedy a customer issue, but they must be made aware of the problem before they can take any action. We were not notified of any problem so there for we could not take any action.
To help you out, let us send you a new set of oem bolts and a set of Patriot Gold springs to go on your stock heads. All of course at no charge.
Originally Posted by Gunnar@Patriot
A few words of clarification on the following matter, below is a copy of a pm that was sent to us by Kyle. As a company, we do not like to see any of our customers have any issue, however it can happen from time to time.
Below is a copy of the pm we sent to Kyle this morning.
We never like to hear that a customer has any type of issue. In this case some of the information you have gotten may be misleading. We have never had "common occurrences" of seats coming out of our heads. In this case, this set of heads were new GM heads with seats installed by GM, not us. Another thing we noticed was the difference in the two accounts of this issue. The account you included in this pm is different than the one in your post. None the less, we have always worked hard to take care of any customer that has any type of issue. In this case, we had no knowledge of any issue until action had been taken to return these to the vendor you purchased them from. Any manufacture would like to have the chance to remedy a customer issue, but they must be made aware of the problem before they can take any action. We were not notified of any problem so there for we could not take any action.
To help you out, let us send you a new set of oem bolts and a set of Patriot Gold springs to go on your stock heads. All of course at no charge.
Below is a copy of the pm we sent to Kyle this morning.
We never like to hear that a customer has any type of issue. In this case some of the information you have gotten may be misleading. We have never had "common occurrences" of seats coming out of our heads. In this case, this set of heads were new GM heads with seats installed by GM, not us. Another thing we noticed was the difference in the two accounts of this issue. The account you included in this pm is different than the one in your post. None the less, we have always worked hard to take care of any customer that has any type of issue. In this case, we had no knowledge of any issue until action had been taken to return these to the vendor you purchased them from. Any manufacture would like to have the chance to remedy a customer issue, but they must be made aware of the problem before they can take any action. We were not notified of any problem so there for we could not take any action.
To help you out, let us send you a new set of oem bolts and a set of Patriot Gold springs to go on your stock heads. All of course at no charge.
the respect earned and deserved by words and actions like these is immeasurable to the full extent of the word.
this is not the first time i read of Gunnar taking care or offering to take of a customer this way.
one of a kind. jmho.
8 sec potential, 12 sec slip
iTrader: (50)
Joined: Apr 2002
Posts: 4,092
Likes: 2
From: Savannah, GA
Gunnar is a great guy, and is the epitome of great customer service. None of this was even his fault and he is still going above and beyond. I am proud to have purchased my heads from him 
Originally Posted by ChevyChad
Gunnar is a great guy, and is the epitome of great customer service. None of this was even his fault and he is still going above and beyond. I am proud to have purchased my heads from him
Thread Starter
Teching In
Joined: Jun 2004
Posts: 14
Likes: 0
From: Arizona
Gunnar,
I think that is awesome customer service. This has been a frustrating venture and that would be greatly appreciated. Thats one way to turn a unsatisfied customer into a satisfied customer.
THX,
Kyle
I think that is awesome customer service. This has been a frustrating venture and that would be greatly appreciated. Thats one way to turn a unsatisfied customer into a satisfied customer.
THX,
Kyle
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Teching In
Joined: Jun 2004
Posts: 14
Likes: 0
From: Arizona
Originally Posted by jimmypop13
i don't understand why your shop didn't check PTV clearance
Stock GM valve seat just dropped
Last edited by PREDATOR-Z; Jul 12, 2007 at 03:46 AM.
Originally Posted by kyle4381
Gunnar,
I think that is awesome customer service. This has been a frustrating venture and that would be greatly appreciated. Thats one way to turn a unsatisfied customer into a satisfied customer.
THX,
Kyle
I think that is awesome customer service. This has been a frustrating venture and that would be greatly appreciated. Thats one way to turn a unsatisfied customer into a satisfied customer.
THX,
Kyle
i appreciate the fact you appreciate Gunnar's offer. i am sure you understand your dissatisfaction is not stemmed from Gunnar's shop.
congrats on the parts being on their way to you from Gunnar.
Originally Posted by jegten
WOW!!
the respect earned and deserved by words and actions like these is immeasurable to the full extent of the word.
this is not the first time i read of Gunnar taking care or offering to take of a customer this way.
one of a kind. jmho.
the respect earned and deserved by words and actions like these is immeasurable to the full extent of the word.
this is not the first time i read of Gunnar taking care or offering to take of a customer this way.
one of a kind. jmho.
https://ls1tech.com/forums/generation-iii-internal-engine/729989-before-after-head-pics-new-meaning-customer-service.html
^^
That should just be made a sticky so people know about Patriot customer care.
Patriot just made #2 in my book for customer service. SixSpeedsInc's Amber was outstanding in her help to me when I bought all my transmission parts. She even told me a few clues as to how to put it back together smoothly.
Patriot, Gunnar in particular- you have certainly earned my business in the future.
Patriot, Gunnar in particular- you have certainly earned my business in the future.
Originally Posted by Louie83
You mean like this:
https://ls1tech.com/forums/showthread.php?t=729989
^^
That should just be made a sticky so people know about Patriot customer care.
https://ls1tech.com/forums/showthread.php?t=729989
^^
That should just be made a sticky so people know about Patriot customer care.
