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Old Dec 14, 2008 | 07:56 PM
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Post TTP not responding

Well, here is the short version of the story. I purchased a car completly built by TTP (addresses: http://ttperformance.net/; 5 Cardinal Drive, Little Falls NJ 07424) as my daily driver. After only 2000 miles (about 3000 miles on everything), an ARP 2000 rod bolt exited the block on my 3rd pass down the strip. I have been dealing with both Billy and Matt since JULY on the issue and I thought we were making headway. However, I believe I am just being led on. I have attempted to call them MANY times only to get a busy signal or answering machine. I have left messages and have never received a response to them. The last real response I recieved from Matt was in October. I responded and then got 2 "yeah we'll look into it" PM's since then including an "unread" PM sent to them on 1DEC. I have sent PM's on almost a weekly basis to ensure we are both informed, but my patience seems to have backfired. I have now had to dump a lot more money into a new build to get this thing driveable. I have only been able to drive the car about 6 months!

PM's are going without response. So, I am hoping this post will get the ball rolling again.

Last edited by chevroletfreak; Jan 2, 2009 at 08:12 AM. Reason: Add TTP addresses
Old Dec 15, 2008 | 12:40 AM
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Where is this TTP located that you are referring to?
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Old Dec 15, 2008 | 03:29 AM
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Originally Posted by TURBO BUICK
Where is this TTP located that you are referring to?
Rich
New Jersey.
Old Dec 15, 2008 | 06:45 AM
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Originally Posted by chevroletfreak
New Jersey.
Those guys are pretty good, but also busy...Give him time Matt will contact u back.
Old Dec 15, 2008 | 09:14 AM
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Did you purchase the car with a warranty stating they'd fix it if it came apart? If not, I don't see how it's there responsibility.
Old Dec 17, 2008 | 08:15 PM
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Would you mind clarifying which TTP you are referring to? I understand there are two TTP speed shops in Jersey.....
Old Dec 17, 2008 | 11:49 PM
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TT Performance Parts Inc.

http://ttperformance.net/

Damian, lets just start with a response. I am really hoping for the followups promised.

Last edited by chevroletfreak; Dec 17, 2008 at 11:54 PM.
Old Dec 18, 2008 | 08:29 AM
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lol. my car got all the motor work done byTTP as well. My car runs great amd has ZERO issues.. Unless you werent given a warranty i wouldnt be complaining. You were at the track beating on it. Stuff happens and breaks all the time. If for some odd reason my car threw a rod bolt i wouldnt be calling them to "warranty" something that broke. I have numereous friends who have work done by them all are satisfied. You shouldnt have a built car as a daily driver in the first place. Once you start modding a car its reliability goes down the toilet...
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Old Dec 20, 2008 | 10:45 AM
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Originally Posted by chevroletfreak
Well, here is the short version of the story. I purchased a car completely built by TTP as my daily driver. After only 2000 miles (about 3000 miles on everything), an ARP 2000 rod bolt exited the block on my 3rd pass down the strip. I have been dealing with both Billy and Matt since JULY on the issue and I thought we were making headway. However, I believe I am just being led on. I have attempted to call them MANY times only to get a busy signal or answering machine. I have left messages and have never received a response to them. The last real response I recieved from Matt was in October. I responded and then got 2 "yeah we'll look into it" PM's since then including an "unread" PM sent to them on 1DEC. I have sent PM's on almost a weekly basis to ensure we are both informed, but my patience seems to have backfired. I have now had to dump a lot more money into a new build to get this thing driveable. I have only been able to drive the car about 6 months!

PM's are going without response. So, I am hoping this post will get the ball rolling again.

I read this section daily but *very* rarely post here... but this one has motivated me.

Let me make sure I understand what you are saying here. You bought a *used* car from a person whom had previously bought parts from TTP for it when HE built it up. You bought it with no warranty (no one warrants a used car except for some dealerships; people do NOT), drove it several thousand miles, and took it to the track and raced it. While you were racing it, the engine got hurt. Now, it is somehow the fault of a shop that never even did any work for you? It's frustrating to have these things happen, but they *do* happen. It's also past silly to think that TTP owes YOU anything whatsoever.

If I have misunderstood, here please correct me. If *YOU* paid TTP to build an entire car and they did, and the engine immediately failed, then it would be nice of them to help out, though not required. If *YOU* have a warranty in writing with TTP and YOUR name on it (or a verbal contract in some states) then yes, they need to make good. But if you are really fussing because you bought a used car that has been through god-knows-what, drove it for a few thousand miles, and broke it at the track, then that is just not being realistic at all...
Old Dec 22, 2008 | 03:14 AM
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Originally Posted by MonmouthCtyLS7
Give him time Matt will contact u back.
I had that faith for awhile. We have consistently been working on this since JULY. Communication has apparently stopped and it has also been over a month since he has even attemped contacting me despite him showing up on here. I have attempted contact numerous times.

Originally Posted by rvnsky
If for some odd reason my car threw a rod bolt i wouldnt be calling them to "warranty" something that broke.
Really? After spending all that money and putting less than 2000 miles on it you would scrap it and say....cool? You would ignore tha fact that there are very few reasons a rod bolt would let go.

1. Oiling issues - I have no reason to believe that there were any oiling issues. Oil pressure was always rock steady and never dropped until the rod bolt punched a hole in the block. If anyone knows of anything that I can look for to confirm or deny an oiling issue, I would love input and I can check on it

2. Knocking/pinging....they tuned it for me.....however, there was no sign of knock/pinging either scanned, audible or on the piston. It would have shown a lot of abuse on the engine in order for that to have happened. On a side note. (I was trying to keep all of this in PM's, but it looks like I am being ignored now anyhow) With their tune, I had to change plugs every few times I started the car. I went through 4 sets of plugs in just a couple of months. Something obviously was not right there.

3. Inferior parts - This was built with all new premium parts....top to bottom. The rod bolts were ARP 2000. Is there anything better?

4. Incorrect installation - Tolerances are very tight and require precision. An overtorqued or undertorqued fastener is destined to fail. Installer error is a likely candidate. I can not confirm any other possibilites at this time.

PLEASE give me something else to look at/for if you believe that something else may have caused the failure. That is what I have been working on with Matt up until the last month.

Originally Posted by rvnsky
You shouldnt have a built car as a daily driver in the first place. Once you start modding a car its reliability goes down the toilet...
I respectfully partially disagree. Reliability for small things(stumble, surging, noise)....yes. Reliability for the built components....no! If the right parts are used and it is built correctly there should be now reason you could not have a reliable 500hp daily driver.....(ZR1).

Originally Posted by Frost
I read this section daily but *very* rarely post here... but this one has motivated me.
I am glad you have so that I can clarify for anyone that mey be misinterpreting what I am saying.

Originally Posted by Frost
Let me make sure I understand what you are saying here. You bought a *used* car from a person whom had previously bought parts from TTP for it when HE built it up.
Absolutely not! I purchased the car ENTIRELY built by TTP. It was driven less than 700 miles by TTP. The car only had 40K miles on it.

Originally Posted by Frost
You bought it with no warranty....... If *YOU* paid TTP to build an entire car and they did, and the engine immediately failed, then it would be nice of them to help out, though not required.
That is exactly where I am at. I have never said in here or in discussion with Billy or Matt that I am expecting them to replace everything that was damaged. It sure as hell would be nice, but I am just looking for some help from a business that seems to have a good reputation.
Old Dec 22, 2008 | 06:07 AM
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Yea ive dropped Matt a few pms on various boards and havent received any answers...maybe hes just busy w/ the season and all.
Old Dec 22, 2008 | 01:07 PM
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Sorry, I just took your first post as you saying that you purchased the car from someone else who had the work done to it...
Old Dec 22, 2008 | 02:35 PM
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Originally Posted by MonmouthCtyLS7
Yea ive dropped Matt a few pms on various boards and havent received any answers...maybe hes just busy w/ the season and all.
Same here.
Old Dec 22, 2008 | 03:45 PM
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Please clear this up for correct feedback purposes: Did you drop off your car to TTP for them to do the work you requested or did you outright purchase a pre-built car that TTP did work on at some point?

If the latter I don't see how they could be anywhere near responsible for anything at all, in either case stuff happens out of all parties control. In 3000 miles anything could happen. If an ARP 2000 bolt failed it surely couldn't be loose for that entire 3000 miles: it wouldn't last as I've seen that scenario before, the one I know of lasted about 30 miles. If it was overtorqued it would likely show up in the remaining rod bolt as that would permanently stretch the bolt lengths, it would have to be stretched a good amount to fail, like 90lb ft instead of the 75lb ft to achieve .006"-.007" stretched clamping length. ARP probably would know a tad better for failure dimensions than my own numbers.

From your post it appears that you didn't buy the car from TTP, rather you purchased it through someone else who may have bought it from TTP? It sucks that it broke, but that's the nature of this hobby.
Old Dec 22, 2008 | 11:17 PM
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From your post it appears that you didn't buy the car from TTP, rather you purchased it through someone else who may have bought it from TTP? It sucks that it broke, but that's the nature of this hobby.
Nuff said.

Aftermarket engines fail from time to time, and it doesn't matter who builds them. It happens. Suck it happened to you, but in no way should or would TTP be responsible for you buying a vehicle and then having an engine fail that they happen to build. I don't blame them one bit for not taking any responsibility in this matter, because I wouldn't either. It'd be different if they just built this motor for you yesterday, but it was built X,XXX miles ago in the car for another person.

Hopefully everyone reading this would disregard not wanting to use TTP because of this post.
Old Dec 23, 2008 | 07:41 AM
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Originally Posted by Damian
Nuff said.

Aftermarket engines fail from time to time, and it doesn't matter who builds them. It happens. Suck it happened to you, but in no way should or would TTP be responsible for you buying a vehicle and then having an engine fail that they happen to build. I don't blame them one bit for not taking any responsibility in this matter, because I wouldn't either. It'd be different if they just built this motor for you yesterday, but it was built X,XXX miles ago in the car for another person.

Hopefully everyone reading this would disregard not wanting to use TTP because of this post.

...wait; that is how I took it when reading his post too...
Old Dec 23, 2008 | 09:40 AM
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I guess its fair to post that I've been daily driving my TTP built GTO for over 20K miles. I'm extremely **** about my cars and looking like they have been apart. The work they do is top notch and the car looks as if it left the factory this way. So I'm not sure exactly what's going on with your car, but I have nothing but positive things to say about the shop. I know several others including my brother who love all the work they have had performed there as well. They are a very busy shop, so if you don't live far away, your probably better off going there in person.
Old Dec 29, 2008 | 08:29 PM
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Originally Posted by -Joseph-
Please clear this up for correct feedback purposes: Did you drop off your car to TTP for them to do the work you requested or did you outright purchase a pre-built car that TTP did work on at some point?
I purchased a car from TTP built only by TTP with less than 700 miles on the ENTIRE built drivetrain…..front to rear.
Originally Posted by -Joseph-
If an ARP 2000 bolt failed it surely couldn't be loose for that entire 3000 miles: it wouldn't last as I've seen that scenario before, the one I know of lasted about 30 miles. If it was overtorqued it would likely show up in the remaining rod bolt as that would permanently stretch the bolt lengths, it would have to be stretched a good amount to fail, like 90lb ft instead of the 75lb ft to achieve .006"-.007" stretched clamping length. ARP probably would know a tad better for failure dimensions than my own numbers.
I will research this further and attempt to measure the bolt stretch on the remaining bolts. Can anyone confirm the correct length/stretch?
Originally Posted by -Joseph-
It sucks that it broke, but that's the nature of this hobby.
That is exactly what feedback is provided for. Things do happen, but when someone is looking to spend thousands or even 10’s of thousands of dollars on a build they should be researching both the integrity of the businesses build practices AND their ability to resolve problems when/if they come up.

Right now I can tell you that I had a TTP built engine fail in less than 3000 miles AND they have begun and are continuing to ignore all of my contact with them.
Originally Posted by ws6ta444
I guess its fair to post that I've been daily driving my TTP built GTO for over 20K miles. I'm extremely **** about my cars and looking like they have been apart. The work they do is top notch and the car looks as if it left the factory this way. So I'm not sure exactly what's going on with your car, but I have nothing but positive things to say about the shop. I know several others including my brother who love all the work they have had performed there as well.
I have felt the same way about their shop and the guys there up until this point. Hopefully something can get worked out. Still awaiting some form of contact.
Originally Posted by ws6ta444
They are a very busy shop, so if you don't live far away, your probably better off going there in person.
Busy is fine, but when you cannot answer your phone or return emails and/or PM’s in almost 2 months…..something is not right. I would LOVE to stop by in person. However, I am stuck overseas. That is why I REQUIRE effective and consistent communication. This has been stressed to them and apparently is being ignored now.
Old Dec 30, 2008 | 08:24 AM
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Originally Posted by chevroletfreak
That is exactly what feedback is provided for. Things do happen, but when someone is looking to spend thousands or even 10’s of thousands of dollars on a build they should be researching both the integrity of the businesses build practices AND their ability to resolve problems when/if they come up.

Right now I can tell you that I had a TTP built engine fail in less than 3000 miles AND they have begun and are continuing to ignore all of my contact with them.
Brian, most shops don't give any kind of warranty. It's the nature of the biz. You're building something with the intent to go out and beat the **** out of it.
Call the rod manufacturer and ask if the rods are warrantied. Or call ARP and ask them if the bolts are warrantied.
They'll tell you their warranty is limited to defects in material or craftsmanship. Once you install and run it, all bets are off.
I'm not looking to get in the middle of this, I just thought I'd comment on the whole warranty deal.
Old Dec 30, 2008 | 11:37 AM
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I doubt anyone is going to warranty the parts that were installed at this point, it still falls into the 2nd Party Ownership catagory.

As mentioned, few if any would work on this car for free because it has been raced regardless of who built it. If you are spending in the quarter million build group then yes, its going to get taken care of but under that it falls on the owner to keep financing the builds.

You may still have someone come forward to lend a helping hand but with so many shops just trying to stay open and no warranty to start with, that could be a tough find.



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