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Exedy clutch poor customer service

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Old Jun 5, 2009 | 04:35 PM
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Rob@ChampionMotors's Avatar
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FormerVendor
 
Joined: Jun 2005
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From: Toronto,Canada
Default Exedy clutch poor customer service



I have been waiting for my Exedy Triple carbon clutch since Sept 9/08. Call at least 50 times left messages. Talk to Evan warr/repair manager. Said he would replace clutch under warranty but it was on back order. Months later was in stock Evan said they were ready to ship out. Waited a month and no clutch. Call Evan he said Berny the vice president stopped shippment needed invoice. Emailed invoice talk Evan and said he would check into it. Now I have left many messages no return call. I went and bought another new Exedy triple so I could drive my car. Called Trish @ customer relation she said I have to talk to Evan. I don't know what to do @ this point. I would recommend to stay away from this company.:toetap:

Rob.
416 751-8047
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