I just wanted to let you all know how dis-satisfied i was with my experience with TCI's customer service, here's the story: I bought a reverse pattern manual valve body with a trans brake for a my TH 350 from Jeg's Magazine. I received the valve body, took it to my tranny builder and a couple days later he said i was missing the package with the 17 clutch drum springs. I called TCI on a monday nov 10th, said they were missing and they were supposed to 2 day ship them to me. thursday came around, no springs. Called TCI and they sent the springs to another Chad Barton in ohio....ok, mistakes happen, so i asked them to overnight them to me so i can get them by the weekend and get my tranny done. TCI said that they will not pay for the overnight shipping....i thought this was wrong, but i went ahead and paid the shipping. NO SPRINGS UNTIL MONDAY the 17th. At least i got them, right?? no. they sent me 10 springs instead of 17. I call them AGAIN monday morn, told them to overnight them to me, adn i finally received the other 7 springs on weds. I called customer service about this and said i would like to get my money back for the shipping, its not much(about 12 bucks), but its the whole point that this ordeal went on for a 1 1/2 weeks, AND the springs should've been in the kit in the first place! Jerry at TCI said that he thought it was fair that they paid for overnight the 2nd time and i paid it the first time...they werent going to refund my money. I told him that i was going to tell everyone i know about my experience with TCI and he said "That's Cool". WAy to make the customer happy, right? Like I said, not a big deal, but this goes to show me that they dont appreciate the $500 I spend on tranny parts through them, and they wont buck up to their mistakes and refund a customer 12 freakin dollars to make me happy. I'm sure there are hundreds of people who have had good experiences with TCI, but Just be careful when ordering warranty parts or something and expect to get fair, prompt customer service. thanks for the time

Chad

 

I have a M6 but if I got a responce like "thats cool" I would never buy from those clowns if they were the last auto trans suppliers in the country.

 

Chad,
I apologize for poor service and the problems that you had dealing with us. If I can help you in any way, give me a call directly at (662)224-9355. You may have difficulty getting in touch with me this week, due to the Thanksgiving holiday, but I'll be in all week next week.
Kevin

 

I run a auto service and repair facility myself and I think very highly of this responce, some one I would assume in managment came in and admitted a mistake was made and offered to correct it. This is what makes for satisfied customers. I don't always agree with "the customer is always right" philosiphy but in this case justice apppears to have been done. I hope for both parties everyone ends up happy

I know my previous post seemed a little harsh but everyone in the automotive service industry owes it to all others involved in it to do their best to do the right thing. It only helps to change the image most consumers have of repair/parts business.

 

i didn't get any torque converter bolts, they promised to send some. i'll let you know if they ever arrived, im not sure if Texas speed or tci was gonna send them. oh well.

 

Chad, if it makes you feel any better, I will NEVER buy anything from them, especially after hearing that load of crap. I, unlike many people, take customer service VERY seriously. I wish people would come together and show these pathetic businesses it is us customers that keep these places rolling.
You want my business? Then take care of me. Simple concept right?

 

I think the same way about customer service...especially with something this minor, why not just make it right the first time? one angry customer can be a major loss of business from others, is it worth the 10, 20, or even 100 dollars that the company "saved" by not taking care of the problem?