This issue has been resolved. I'd like to say a special thanks to Jon for making this happen. TSP will work to resolve disputes and stand behind their products. Thanks again.

 

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Thats a sucky situation for all involved.TSP built the motor but had no way to tell that the crank plug had problems.You,as the customer had the problem and contact them.It sucks but they di what they could do,sent the plug.If you were local I'm sure they probly would of installed the new plug.

Now,I've seen a few issue's like you had/have.More are from Eagle cranks but 1 from another.When installing a new one we always use red loctite.

Hope it works out for ya.

 

Years ago when the Eagle LS1 4" crank first came out we bought a few and used them to build a few engines...

Each and every one leaked...

The engines that went into M6 cars had issues with pilot bearings... (pilot bearing hole was .004" too large)

Everytime I've tried to install an ATI balancer, I've had to hone it to fit... (Even stock or underdrive pulleys gave me problems)

These are the only cranks I have ever had those problems with. Long story short, that batch of cranks cost me more in labor, replacment parts, and customer satisfaction than anyone will ever know. I had no idea that these problems still existed and I am bashing no one. These are facts, plain and simple. I know many will jump in here and tell me how wonderful the cranks are but my personal experience has been completely negative with their LSx cranks.

I recently re-built a customer supplied 408 in which the block was damaged. Once again, the crank (Eagle) had to be completely re-worked to make it "right" and the ATI had to be honed...

I have used their SBC stuff for years with no problems and I am not here to bash Eagle. Its just that when I see things like this happen, I get a little upset because of the money I lost and the grief I was caused way back when. This should NOT still be happening after all these years. I feel for you. I also feel for TSP in this case because they are in the same position I was in 5 years ago... Best of luck with this one.

Shane Burgess
Co-Owner, VP Operations
Thunder Performace Group, Inc.
d/b/a Thunder Racing

 

Sorry we haven't been able to respond this weekend since we've been at the LSx Shootout in Memphis. I assure you, we're not ignoring you or anything like that, just not in the office or by the computers.

I will say it is unfortunate that Eagle has been unwilling to do more to help with these issues, but we have taken your case to them and they are reviewing it and we are awaiting their decision on what they can and will do to help. Unfortunately, aftermarket manufacturers rarely if ever warranty or pay for someone else's labor. When you installed the new plug, it didn't seal again. For that I am truly sorry! We have, since you purchased that engine, moved away from the Eagle line-up and begun dealing almost exclusively with Callies for the street/strip duty engines. I know that doesn't help you or your situation, but I mention to show that we do look out for the best interest of our customers, including you!

So what is it that you're looking for now? We've sent multiple plugs, pilot bearing/bushing, gave all the advice we could on the repair, etc. What is it you are hoping for out of this post?

 

Matt, thanks for a reply. However, lets get this straight. I tried the nice approach, via PMs etc. I shouldn't be passed off as saying this isn't your problem this is eagle's. I spent some good money here.

What do I want now!!! What! Multiple plugs? So sorry you consider 2 plugs and ten bucks worth of them way too much for your eyes or TSP! I had no I idea I was dealing with such a cheap company. I never asked for anything, I placed it with the company you reperesent's eyes to make something fair. Now you respond by saying what do I want now...

How about this guy or guys!!!!!!!!!!!!!!

I will spend the next few days going to every web site I can find and just place that little bit of doubt into every potential customer possible. I will create a website on your behalf.

Your sorry, my a$$, your saying I sent you 2 $5 plugs now shut up and go f yourself.

If you worked for me I'd fire you on the comment "what do you want now!" especially on a public forum.

LS1 people PLEASE take note of this! Buyer beware for sure.

Thanks! This could've been better...

 

Alot of companies would tell you that if Eagle didn't give the plug, then you'd be "F'd". Of course we did not, and have sent you multiple. You've spoken on the phone with Jon, PM'd, emailed, etc and got all the help we could offer. Now I ask, without beating around the bush, what you want to make it better, and you threaten to take it to every board on the planet? That doesn't make sense. I am asking, what do you want/need from us? How could it have been better? You want us to pay for YOUR time (from what I've gathered), not an ASE qualified shop's time, your time. I have never heard of any vendor, here or otherwise in all my years of selling OE and aftermarket parts, pay for an individual's time to replace any defective part particularly when the repair was not executed properly and the replacement part was known to be good.

So I ask again, not to be an a*hole or to belittle you or to tell you to "F yourself": what reasonable solution do you have in mind that we could offer to make this better for you?

 

This has been and obviously still is an issue with Eagle cranks. We built a 402 for Brians GTO back when we first opened. It leaked within days of being run.

I dont see any Eagle cranks being used in our future builds.

Sorry you had this issue.

 

I'm sorry but I dont show a pm from you. I did have a entire week I accidentally deleted all my pms from without reading any of them. It's possible your first pm was in that one, if so I'm very sorry. I did not realize you needed to talk to me after the guys sent out the first & second plugs for you to install in your crankshaft.

 

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Ryan,

I'm sorry you feel that you have been somehow blown off. Just as I told you multiple times in PM, I'm waiting to see what Eagle wants to do about the issue with the crank. That is still the case. I have brought this issue with your specific crank to our rep at Eagles attention. He has to talk to his boss as well to figure out what they are wanting to do. I'm sorry but it takes time for a decision to be made from them. Making threads bashing TSP doesn't change the speed at which that decision is made. To this day you have not told me what exactly you are wanting. That is not to be taken in a negative way. If you don't tell me what you think is the fair solution, I have nothing to tell Eagle. Is it a new crank? Is it money for your time? The only thing I have heard you wanted is for "more compassion" from TSP which I assure you we have for the situation.

You initially asked for a plug to fix the problem. We supplied the plug for the fix. I know you have removed and installed a transmission. The simple fact is if the crank were here at TSP, the issue would have been fixed the first time. I'm assuming you looked at the back of the crank prior to installing the plug and didn't see anything to cause reason for concern so you went ahead and proceeded with the install. However, you did NOT use any kind of sealant when installing the new plug which was a mistake. I understand you did not know it needed any. However, at the point you asked for a plug to be sent, we have to assume you know how to properly install it. If there was EVER a question, a simple phone call, PM, Email, post in the technical section would have gotten you the info. you needed.

Once you found the plug leaking again, we again sent you a new plug and pilot bearing. Being that we are in Texas and you are in Florida, there's not much we can do without something being here. As Matt told you on the phone the first time, if you want to send the motor or crank back to us to install the plug for you, we can definitely do that. That is your choice. If Eagle wants to cover the shipping, labor, etc. that would be up to Eagle as it is their crank that you have worked on. We do not warranty anyone but a TSP employee's labor. Almost every performance oriented shop has the same policy. We can not warranty your plug installation. Like we have told you before, if you want to send it back, I would be happy to install it for free for you.

I will say this, I am disappointed that you decided to make a post on here and wherever you decide to post. It seems the new trend with the internet is to bash in an attempt to get something done for free. However, that won't be the case here or in any case for that matter involving TSP. It is up to Eagle as what they want to do about the crank issue.

We have sent you plugs to fix the problem and it hasn't been done. If the crank is still leaking and you are concerned with the clutch getting oil on it, the obvious thing to do is stop driving the car. I agree there is a chance it can hurt the clutch. It's a no-brainer that driving the car still is a BAD IDEA. If you are wanting Eagle to cover that somehow, I will be honest, I don't see it happening. I'm just being honest with you. If the car is your daily driver, my first concern would be fixing it ASAP and talking to Eagle after, but again, that is your decision to keep driving or waiting on their answer

In the mean time, if it were my car, I wouldn't sit around waiting and driving the car with a problem. I would pull the transmission out and replace the plug with sealant this time and resolve the issue with the car. I'll get in touch with my rep at Eagle again to see what or if a decision has been made yet. I can assure you, you will know the answer as soon as I do.

Feel free to call me with any questions or concerns.

Jon Reynolds
Texas Speed & Performance

 

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I have 467 messages in my inbox. There shouldn't be any reason you can't send me the same exact PM you sent Jason. Like I told you before, Jason runs two companies here. He doesn't sit on Tech daily like the rest of the sales guys. He is typically on posting new info. on parts and new data when he is on. Especially with being short a day this week, we have been extremely busy. Our phones are on, it is just as easy to give us a call if you can't get a hold of someone here. If you would like me to pass the message along to Jason I can do that. Just PM me and I'll do it. I will call Eagle again today and see if they have an update. Like I said on Monday, it would help to know what you are wanting when I talk to them.

Jon

 

I've fixed leaking eagle cranks like this. Pull the tranny, pull the pilot bearing, wash the crank/plug area with brake clean, smear some black rtv around the plug generously, install new pilot bearing, and install transmission. Works like a charm and other than having to do a little extra work the problem is solved and everything is fine. Obviously the correct thing to do is install a new plug with some form of sealant on it, but the above works when you're in a pinch.

This is deffinately not an issue to get all worked up over though...TSP has done more than enough on their end to rectify the issue. Of all the issues you could have had with anyones built shortblock I would have to say this is a minor issue at best.

 

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