anybody have problems with thunder racing? (no, nobody did)
Thunder is awesome!! Ive never had a problem and my stuff goes out the same day. Everything Ive ordered has been in stock, even some $$$$$$ parts that I didnt think would be 
I get the stuff in 3 days from them. Ive bought everything but one think from them and will continue to do so.
Best bet is to call them. Most sponsors cant reply to email the same day.
I get the stuff in 3 days from them. Ive bought everything but one think from them and will continue to do so.Best bet is to call them. Most sponsors cant reply to email the same day.
I agree with Tim 100%.
And like the others have said, with them staying as busy as they do, that sometimes doesn't allow them to reply to emails as quickly as one might be hoping for. If you call them on the phone they will be more than happy to take care of you. Great place, great people.
And like the others have said, with them staying as busy as they do, that sometimes doesn't allow them to reply to emails as quickly as one might be hoping for. If you call them on the phone they will be more than happy to take care of you. Great place, great people.
Seriously, sometimes emails do get dropped. I can't answer all of mine. Pick up the phone and call them. Harass them about dropping your email. They love it. 
(just kidding)
Even I have to give Paul a *nudge* every once in a while about an email.
But their customer service goes way beyond average, exceeds my expectations. 
I'm very happy to have been doing business with them. How Paul put up with my 4 emails a day while they were building my motor, I don't know..... wait... maybe that's why he didn't respond to all of them.
Will I do business with them again? Absolutely. They're the best. I've spent more there than I paid for my car.
-Andrew
(just kidding)Even I have to give Paul a *nudge* every once in a while about an email.
But their customer service goes way beyond average, exceeds my expectations. I'm very happy to have been doing business with them. How Paul put up with my 4 emails a day while they were building my motor, I don't know..... wait... maybe that's why he didn't respond to all of them. Will I do business with them again? Absolutely. They're the best.
I've spent more there than I paid for my car. -Andrew
I've done tons of business with Thunder, sometimes they may not be too quick to respond to emails. But if you call them, you'll have an answer within a minute.
They're always lightning quick on shipping too. Living here in Houston, generally if I order parts on say Monday morning, they will ship out Monday evening and I will have them in my hand on Tuesday (via UPS Ground). I've ordered nearly every part for my car either online from them, or on the phone through Paul. They're all awesome people over there to deal with.
They're always lightning quick on shipping too. Living here in Houston, generally if I order parts on say Monday morning, they will ship out Monday evening and I will have them in my hand on Tuesday (via UPS Ground). I've ordered nearly every part for my car either online from them, or on the phone through Paul. They're all awesome people over there to deal with.
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From: Hot Rainy Humid +2000 DA South Florida
Thunder may have been slow in responding to your email, but think about this...
First, how many parts sponsors even have email.
Second, the very few that do have an email address never check it.
I would vote Thunder Racing #1 in both phone customer service as well as email customer service, when you look at the industry we're dealing with.
Lee
First, how many parts sponsors even have email.
Second, the very few that do have an email address never check it.
I would vote Thunder Racing #1 in both phone customer service as well as email customer service, when you look at the industry we're dealing with.
Lee
I moved this post to the Buyer & Seller Feedback forum, after all that's what it's for!
As far as Thunder Racing goes, they are probably one of the most reputable sponsors we have here on LS1Tech!!
As far as Thunder Racing goes, they are probably one of the most reputable sponsors we have here on LS1Tech!!
Dude, you created this thread over not getting a response to an email.... 
Emails get dropped all the time, not to mention TR especially gets TONS of email and couldn't possibly keep up with every single one. If you need a part, use the phone and call them. That's what they hired people to answer the phones for....
josh
Emails get dropped all the time, not to mention TR especially gets TONS of email and couldn't possibly keep up with every single one. If you need a part, use the phone and call them. That's what they hired people to answer the phones for....
josh
I have never had a problem with Thunder Racing. I have placed over a dozen orders in the past, and they ALWAYS came through.
Emails can get lost in the shuffle, give them a call.
Emails can get lost in the shuffle, give them a call.
Originally Posted by Damian
Dude, you created this thread over not getting a response to an email....
Emails get dropped all the time, not to mention TR especially gets TONS of email and couldn't possibly keep up with every single one. If you need a part, use the phone and call them. That's what they hired people to answer the phones for....
josh
Emails get dropped all the time, not to mention TR especially gets TONS of email and couldn't possibly keep up with every single one. If you need a part, use the phone and call them. That's what they hired people to answer the phones for....
josh
and yeah I asked because I didnt get a response in allmost a week so far, I wanted to know what everybody elses luck wuz with them, and when I make orders from a company I make big orders and need my parts quick and usually use the same company from there on out, thanks to everybody else for a reply, thanks to josh
for getting dumb, didnt mean to hurt your feelings dude 