Beware SDPC Customer Service
Thread Starter
On The Tree
Joined: Sep 2003
Posts: 180
Likes: 0
From: Tennessee
Beware SDPC Customer Service Just a friendly warning about SDPC customer support. I placed an order (27174
) back on October 3rd. Order process went smooth enough but apparently some where along the line FedEx got fouled up. By the 15th, I had not seen the order yet, so I started contacting SDPC through their sites e-mail system. Three different e-mails and no reply for days. Unfortunately my current job schedule is not forgiving for sitting on the phone for long periods right now. So early this week my wife was kind enough to call and try and resolve this issue. After being transfered from person to person being told this was not their job, she finally got a hold of someone. She was told about FedEx's issue and was told it would be taken care of. She was told we would recieve an e-mail about the issue. Days later, nothing......
In this market, service sells and in this case, SDPC has some work to do.
Mark
) back on October 3rd. Order process went smooth enough but apparently some where along the line FedEx got fouled up. By the 15th, I had not seen the order yet, so I started contacting SDPC through their sites e-mail system. Three different e-mails and no reply for days. Unfortunately my current job schedule is not forgiving for sitting on the phone for long periods right now. So early this week my wife was kind enough to call and try and resolve this issue. After being transfered from person to person being told this was not their job, she finally got a hold of someone. She was told about FedEx's issue and was told it would be taken care of. She was told we would recieve an e-mail about the issue. Days later, nothing......
In this market, service sells and in this case, SDPC has some work to do.
Mark
FWIW, a customer of mine just ordered a 383 through them that had some nicks in the block. They arranged pick up of the engine, and sent us another one no questions asked. I've always had pretty good luck with them.
Good luck!
Good luck!
