restocking fee with one of our sponsors
restocking fee with one of our sponsors:( I just bought a Patriot Performance head/cam package and kept it 5 days before I heard all the data that was slowly comming out on the boards. There were no custom parts in my order...PP5.3L 59cc & 231/237 112 cam and all was NIB condition.
One of our vendors said I can return it, but would have to pay a 20% restocking on $1800, which would be $360.00. After a long talk they finally agreed to go down to 10%. So now I am down $180.00 plus shipping back.
On the receipt it says I have 30 days to return and nothing is mentioned about a restocking fee........I would like your opinions. I might pass this on to the vendor and say who it is, if everyone thinks this is NOT right.
---------------------UPDATE-------------------
After reading everyones' emails I guess this is fair. There are actually multiple sponsors who sell this package and I am thankfull for the discounted rate of 10%.I was satisfied with the craftmanship in the PP H/C package, just at this time I feel from the data at hand I am in need of a different set-up for my personal needs.
Thanks to everyones' opinions!
One of our vendors said I can return it, but would have to pay a 20% restocking on $1800, which would be $360.00. After a long talk they finally agreed to go down to 10%. So now I am down $180.00 plus shipping back.
On the receipt it says I have 30 days to return and nothing is mentioned about a restocking fee........I would like your opinions. I might pass this on to the vendor and say who it is, if everyone thinks this is NOT right.
---------------------UPDATE-------------------
After reading everyones' emails I guess this is fair. There are actually multiple sponsors who sell this package and I am thankfull for the discounted rate of 10%.I was satisfied with the craftmanship in the PP H/C package, just at this time I feel from the data at hand I am in need of a different set-up for my personal needs.
Thanks to everyones' opinions!
Last edited by Magred2001vette; Mar 14, 2004 at 11:46 PM.
Restocking charges are not unusual for performance parts suppliers. Almost all of them have one.Believe it or not, there are actual costs for the supplier when taking back returned product. No supplier in any industry wants to take back product; it's simply a PITA. At my work it's $15 or 15% whichever is greater; the return freight is soley the responsibility of the sender. 10% isn't that bad (at least they lowered it). I would pay it and be done with it or you can try and resell them in the For Sale Section.
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Originally Posted by BLKTA
Restocking charges are not unusual for performance parts suppliers. Almost all of them have one.Believe it or not, there are actual costs for the supplier when taking back returned product. No supplier in any industry wants to take back product; it's simply a PITA. At my work it's $15 or 15% whichever is greater; the return freight is soley the responsibility of the sender. 10% isn't that bad (at least they lowered it). I would pay it and be done with it or you can try and resell them in the For Sale Section.
What does it cost just to ship that out? How much does it all weigh?
Is it open? I can understand a restocking fee they need to recoop their loss they will get when they try to resell it. I would assume they will have to atleast drop the price 15% to sell a open item.
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Thats ridiculous. If it is still unopened and in the same exact condition as sent to you, there shouldnt be a restocking fee. Wal-mart doesnt charge a restocking fee. Its just a way so the shop can end up (even if they lose your business) making a gain from you. Hell, they get your $180-$360 AND have the exact product back to sell again. Seems fair....
I don't know the family Buisness is a Speed shop and a restocking fee is relatively fair. It is also pretty standard now if you were not happy with the craftsmanship, or were sold an incorrect part etc. then it would be BS for a restocking fee and I've seen vendors do this.
But it sounds as if in your case you researched a product bought it and then changed your mind. Although 20% is on the high side I don't think it is ridiculous and they changed it to 10% to make you happy.
ALTHOUGH if it is NOT on the receipt and CLEARLY on the website then I do feel its BS and The company (and we all know who it is) should eat it and put that policy in plain view for the future.
JMHO
But it sounds as if in your case you researched a product bought it and then changed your mind. Although 20% is on the high side I don't think it is ridiculous and they changed it to 10% to make you happy.
ALTHOUGH if it is NOT on the receipt and CLEARLY on the website then I do feel its BS and The company (and we all know who it is) should eat it and put that policy in plain view for the future.
JMHO
I think its a case to case basis... on one hand, as long as you paid shipping to your house, then paid shipping back a restock fee is BS... HOWEVER... If they had to special order the heads then figure they had to pay shipping as well, which on heads is probably 30 bucks, as well as any other charges IE repackaging or inspections. I think $180 is excessive, but I can see 60-80 for shipping to and fron the manufacturer as well as any fees they incured while inspecting or anything their shop does... I guess it all comes down to if they want to treat it case by case, which is a pain in the ***, or if they want to just make a select amount and go with the win some / lose some method... I dont see how you can lose with a 20% restock fee though 
A restocking fee should be expected.
With mail-order parts, its rare you don't pay one. Generally its 15%, but 20% is on the high side.
Hell, just buying parts from my local GM parts counter, its 30%. I buy stuff all the time there, and if it turns out I got the wrong part, I say fuckit, and keep it or sell it instead of that BS 30% crap.
back to the subject, dont all Patriot heads come straight from patriot though?
I know mine were shipped directly from there, since they are(or was) basically made to order.
With mail-order parts, its rare you don't pay one. Generally its 15%, but 20% is on the high side.
Hell, just buying parts from my local GM parts counter, its 30%. I buy stuff all the time there, and if it turns out I got the wrong part, I say fuckit, and keep it or sell it instead of that BS 30% crap.
back to the subject, dont all Patriot heads come straight from patriot though?
I know mine were shipped directly from there, since they are(or was) basically made to order.
Restocking fees come with the territory. The vendor had to pack the item then ship the item now they have to restock that item. 20% isnt that high and the 10% was nice of them. 20% is the industry standard in the HVAC temperature controls area and that is with a company that we do millions of dollars a year in business with. I have seen restocking fees as high as 50% on $20,000 orders!!!
Sounds like the vendor (that we all know who it is) did the right thing especially since there was no defects only you changed your mind.
Mike
Sounds like the vendor (that we all know who it is) did the right thing especially since there was no defects only you changed your mind.
Mike
Call me & I will work with you on it. The deal people don't remember is all the ccard fees, shipping & expenses we get when we sell large packages only for them to be returned. Drop me a email & I'll work something out for ya
20% is our standard restocking fee, the sales guys were just doing their job on not waving the restocking fees. I will work something out for ya.
20% is our standard restocking fee, the sales guys were just doing their job on not waving the restocking fees. I will work something out for ya.
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Jason
Co-Owner, Texas Speed & Performance, Ltd.
2005 Twin Turbo C6
404cid Stroker, 67mm Twins
994rwhp/902lb ft @ 22 psi (mustang dyno) www.Texas-Speed.com
Jason
Co-Owner, Texas Speed & Performance, Ltd.
2005 Twin Turbo C6
404cid Stroker, 67mm Twins
994rwhp/902lb ft @ 22 psi (mustang dyno) www.Texas-Speed.com