FLP Headers and Customer Service
#1
FLP Headers and Customer Service
Well I've had my FLP headers for about a year and a half maybe more. I have only had the removable pipes off 2 maybe 3 times since I've had them. The car only had about 2k miles put on it since I had the exhaust installed. 2 of the claps are separating at the top where the bolt slides in and on a third one all 3 of the pieces inside the band fell. These clamps were installed right they are facing up and down to give the bolt the most clearance. None of them have hit the floorboard and only one has a small mark on it from hitting the road, by the way this clamp is still fine.
I called FLP to see if there was anything they could do for me. They claimed they won't warrant a clap. They also claimed they don't make them so it's not their fault. What kind of response is that?
I was not looking for a handout or to have them replaced them for nothing and I made this clear to Nick who I spoke with. I asked him if I could speak with someone else, he said it won't do you any good they won't warrant a clamp. I was more just hoping to get a small discount on the replacements I have to get. I mean I spent 1300 dollars on a system, weather they make the clamps or not does not concern me. They sold me their system that included these crappy clamps. They should stand behind them somewhat.
It's just funny they are going to lose any return business they may have received from me in the future, I won't recommend them to any one and I am making everyone know of the bad CS at FLP. All that for what would probably have cost them 30 bucks for the clamps. I would have been happy getting a few bucks off them. But come on 100 bucks to replace 4 clamps that can only be removed 2 or 3 times before they fail. Seems like a rip off to me.
Sorry for venting but it just sad that a company has that bad of CS.
Rob
I called FLP to see if there was anything they could do for me. They claimed they won't warrant a clap. They also claimed they don't make them so it's not their fault. What kind of response is that?
I was not looking for a handout or to have them replaced them for nothing and I made this clear to Nick who I spoke with. I asked him if I could speak with someone else, he said it won't do you any good they won't warrant a clamp. I was more just hoping to get a small discount on the replacements I have to get. I mean I spent 1300 dollars on a system, weather they make the clamps or not does not concern me. They sold me their system that included these crappy clamps. They should stand behind them somewhat.
It's just funny they are going to lose any return business they may have received from me in the future, I won't recommend them to any one and I am making everyone know of the bad CS at FLP. All that for what would probably have cost them 30 bucks for the clamps. I would have been happy getting a few bucks off them. But come on 100 bucks to replace 4 clamps that can only be removed 2 or 3 times before they fail. Seems like a rip off to me.
Sorry for venting but it just sad that a company has that bad of CS.
Rob
#3
Thanks for the info I'll check them out. Unfortunatly I already placed my order with FLP. That amazing that a Dealer would be cheaper. If that the true FLP prices are really a rip off. Cuz everyone knows how much the dealers rip you off.
#4
Man sorry they treated you like that. Sucks that a company as popular as them would have such shitty customer service and they charged you $100 for 4 clamps **** they better be solid Gold or something!!!!
#6
Originally Posted by LEATHL_WS6
Thats what I thought. 100 bucks is way to much for 4 clamps.
#7
Those clamps are expensive no matter where you get them. If you are having a problem with the ends opening up when you crank them down, bend them back in a vice and have a small band of metal tack welded to preventthem from prying open. It worked great for me..
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#8
Originally Posted by 2001 Pewter WS6
Those clamps are expensive no matter where you get them. If you are having a problem with the ends opening up when you crank them down, bend them back in a vice and have a small band of metal tack welded to preventthem from prying open. It worked great for me..
Point still is for 1300 I shouldn't have to fix their crap.
Rob
#9
I did just get the new clamps today. The new ones I got were twice the size of the first ones I got. I guess they have discovered the original clamps were crap and finally went with some better stronger ones. This just proved my point the sent me crap to begin with. Oh well maybe now I won't have any more problems.
Rob
Rob
#11
I think the clamps are expensive and that FLP has to pass through the cost, this has come up before. I don't think those guys would try to make money on replacement clamps.