Concern with Racetronix.
Thread Starter
Teching In
Joined: Feb 2004
Posts: 36
Likes: 2
From: St Johns, FL
Concern with Racetronix. I would find another vendor to buy from.
These guys have horrible customer service. I returned a fuel pressure regulator months ago and haven't gotten a CC credit yet with several emails to them.
Buy from someone who answers their emails and phone.
These guys have horrible customer service. I returned a fuel pressure regulator months ago and haven't gotten a CC credit yet with several emails to them.
Buy from someone who answers their emails and phone.
Joined: Mar 2002
Posts: 2,032
Likes: 26
From: A Racetronix dealer near you...
The regulator you returned arrived here on 6/16 under UPS tracker 1Z4R37A59186390570 not months ago as you claim.
It was your responsibility to properly pack the item in such a fashion to prevent damage. To qualify for return the item must be unused / in new resalable condition. As you can see from the images below it is not.
In an attempt to mitigate losses for you this issue slipped through the cracks.
Management will review this today and make a decision as to whether the item will be refunded or returned to you.
These posts should be moved to the vendor feedback section.
__________________
Manufacturer / Distributor of Automotive Fuel Systems, Components & Electronics
Please support a Racetronix dealer near you for personalized service.
>WEB SITE<
Manufacturer / Distributor of Automotive Fuel Systems, Components & Electronics
Please support a Racetronix dealer near you for personalized service.
>WEB SITE<
Thread Starter
Teching In
Joined: Feb 2004
Posts: 36
Likes: 2
From: St Johns, FL
Your killin' me.
You told me what size padded envelope to use in your return label instructions, and that is what was used. The regulator came to me that way with the flimsy box as it was. It is still in 'saleable' condition. How about a reply to the many emails I sent asking for a status?
Sad that I have to post negative feedback in order to get a response.
You told me what size padded envelope to use in your return label instructions, and that is what was used. The regulator came to me that way with the flimsy box as it was. It is still in 'saleable' condition. How about a reply to the many emails I sent asking for a status?
Sad that I have to post negative feedback in order to get a response.
Joined: Mar 2002
Posts: 2,032
Likes: 26
From: A Racetronix dealer near you...
Your killin' me.
You told me what size padded envelope to use in your return label instructions, and that is what was used. The regulator came to me that way with the flimsy box as it was. It is still in 'saleable' condition. How about a reply to the many emails I sent asking for a status?
Sad that I have to post negative feedback in order to get a response.
You told me what size padded envelope to use in your return label instructions, and that is what was used. The regulator came to me that way with the flimsy box as it was. It is still in 'saleable' condition. How about a reply to the many emails I sent asking for a status?
You told me what size padded envelope to use in your return label instructions, and that is what was used. The regulator came to me that way with the flimsy box as it was. It is still in 'saleable' condition. How about a reply to the many emails I sent asking for a status?
Sad that I have to post negative feedback in order to get a response.
You told me what size padded envelope to use in your return label instructions, and that is what was used. The regulator came to me that way with the flimsy box as it was. It is still in 'saleable' condition. How about a reply to the many emails I sent asking for a status?
Envelope / package size recommendations are to ensure the return goods falls within the weight/density range specified on the return label only. Common sense would dictate that proper packing materials be used to prevent the item from being damaged / crushed.
If you feel that the regulator can be sold as a new item then we will ship to back to you so you can sell it yourself. We cannot in good conscience resell this item as 'new'.
Again we apologize for the delay as we were trying to find a way to restore the item to new condition and offer you a full refund.
__________________
Manufacturer / Distributor of Automotive Fuel Systems, Components & Electronics
Please support a Racetronix dealer near you for personalized service.
>WEB SITE<
Manufacturer / Distributor of Automotive Fuel Systems, Components & Electronics
Please support a Racetronix dealer near you for personalized service.
>WEB SITE<
