Problems With Fms
Thread Starter
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Joined: Apr 2002
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From: kuwait
Problems With Fms Hi,
I will explain my problem with FMS and i need your advice of what to do now.
The problem started one year ago when i ordered from them 2 engines with some parts but i only received the engines from them without any parts.
I kept calling them every while from last year asking theme about these parts and they gave me different unlogical and unreasonable excuses ( lost @ FedEx, on the way ), till now i have received none from these parts although i paid them the whole money for the 2 engins and the parts and the shipping charges also.
so plz advise me and till me what to do now with this problem?
Thanks
I will explain my problem with FMS and i need your advice of what to do now.
The problem started one year ago when i ordered from them 2 engines with some parts but i only received the engines from them without any parts.
I kept calling them every while from last year asking theme about these parts and they gave me different unlogical and unreasonable excuses ( lost @ FedEx, on the way ), till now i have received none from these parts although i paid them the whole money for the 2 engins and the parts and the shipping charges also.
so plz advise me and till me what to do now with this problem?
Thanks
Since you felt you need to put up a post, I will share feedback. Several shops including FMS have said you are a great customer to have, but that you have also changed orders (for your customers) in midstream and that has occasionally caused confusion. You might need to document everything you were getting done and also match that up with funds sent.
But I think Candy or Allan will chime in pretty soon.
But I think Candy or Allan will chime in pretty soon.
Thread Starter
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Joined: Apr 2002
Posts: 1,560
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From: kuwait
Thanks for you reply ... 
About my orders maybee i changed befor but the 427 one i'm talking about i didn't change it form the day i order it and to be more clearly this order was from 04/13/2004
I don't know why they changed
coz they were excellent customer service
I hope Candy or Allan will solve my problem
About my orders maybee i changed befor but the 427 one i'm talking about i didn't change it form the day i order it and to be more clearly this order was from 04/13/2004
I don't know why they changed
coz they were excellent customer serviceI hope Candy or Allan will solve my problem
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Joined: Jul 2002
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From: Baton Rouge
oOoly,
This is Blake From Futral Motorsports. I believe I have spoken with you several times over the phone. I completely understand your frustrations and concerns, but I do know that Candy and Allan are doing everything in their power to get your products to you.....However, some circumstances have arisen and need to be taken care of.
I know you have been communicating with Mrs. Candy via Email and I encourage you to continue to do so. We aren't putting you off or ignoring you. We are trying to work with you in every way possible, but certain things need to take place before everything can be solved.
Scincerely,
-Blake Andermann, Futral Motorsports
This is Blake From Futral Motorsports. I believe I have spoken with you several times over the phone. I completely understand your frustrations and concerns, but I do know that Candy and Allan are doing everything in their power to get your products to you.....However, some circumstances have arisen and need to be taken care of.
I know you have been communicating with Mrs. Candy via Email and I encourage you to continue to do so. We aren't putting you off or ignoring you. We are trying to work with you in every way possible, but certain things need to take place before everything can be solved.
Scincerely,
-Blake Andermann, Futral Motorsports
Last edited by Theblueone; Aug 15, 2005 at 09:31 PM.
Thread Starter
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Joined: Apr 2002
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From: kuwait
Hi Blake,
Thank you for your reply and your help .... I just speaked with candy and she told me that the parts will shippe tomorrow so i will call you tomorrow to make sure every thing is OK
Thank you for your reply and your help ....
I just speaked with candy and she told me that the parts will shippe tomorrow so i will call you tomorrow to make sure every thing is OK 
Good luck with that, i was told today my cam would ship next day air and i would have it tomorrow, so we'll see about that, it was suppose to ship on monday. I had to cancel my other orders that i ordered at the end of june that i was never told was on back order until i started calling. hope you have better luck than i did.
