Speed Inc / Tci
Speed Inc / Tci Im not trying to bash anyone because I know they are both good companys, and im not sure if the product was drop shipped or not but. I ordered a Tci flexplate from Speed Inc last Wednsday, and I got it on Friday which I was very pleased with. Then I got my Fuddle on Saturday. Well on Sunday I was looking at both pieces and noticed that the bolt holes didnt line up. My first thought was that I was sent the wrong converter.* Ive had problems with converters before* But after looking at the flexplate box again under the shipping sticker showed that this was a LT1 flexplate part#399173. Monday morning I called Speed Inc and followed up with an email about this and also let them know that I *was* getting this installed at a shop this Wednsday morning so I needed it fast. They told me that they would issue a calltag for the wrong flexplate and that a new flexplate would be sent out that day and that I would have it for the install. They also said that I wouldnt be charged for the right flexplate that their sending. 
*I paid for it with my first order.* Well UPS shows up at my work today with no new flexplate but wants the wrong one which I dont have at work since the order was shipped to my house and I thought thats where they would pick it up from. So I left work to go get the flexplate to take to UPS and when there ask when the new flexplate will be here and all they can tell me is somtime on Wednsday. I guess that im just upset because i've had this happen once before with Summit but they had me my right part the next day and it was just my trans gauge that I was putting in my self, not somthing that I was having installed at a shop. O-well
*I paid for it with my first order.* Well UPS shows up at my work today with no new flexplate but wants the wrong one which I dont have at work since the order was shipped to my house and I thought thats where they would pick it up from. So I left work to go get the flexplate to take to UPS and when there ask when the new flexplate will be here and all they can tell me is somtime on Wednsday. I guess that im just upset because i've had this happen once before with Summit but they had me my right part the next day and it was just my trans gauge that I was putting in my self, not somthing that I was having installed at a shop. O-well 
So you've gotten two wrong flex plates before? Damn thats just **** shitty luck 
I'd say give them a call and it will get cleared up quicker than ever. I try and shy away from emailing shops, to easy to read something wrong or hit the wrong number. Call over the phone, write down who you talked to and what time it was done. And that will make sure it gets done or you can atleast hold someone responsible for a mix up.
I'd say give them a call and it will get cleared up quicker than ever. I try and shy away from emailing shops, to easy to read something wrong or hit the wrong number. Call over the phone, write down who you talked to and what time it was done. And that will make sure it gets done or you can atleast hold someone responsible for a mix up. 
THis has been cleared up already.
He ordered a flexplate, we sent him an LT1 plate (incorrectly). THe same day he called to let us know about the error, I personally boxed up and sent him a new correct LS1 plate, without charging for a 2nd one, with only the customers word that he would make sure we got the incorrect one back, and issued a calltag for the wrong LT1 plate.
Call tags are sent electronically, so it appears they came to pick up the wrong one before the new one actually got there.
I tracked it, and it was received wednesday, and we received the incorrect plate back here today (thursday).
Devon, I am sorry for the inconvenience, but I assure you that when I spoke to you on monday, and said I would get the correct one out the same day for, I did, and you can UPS track the box, to prove that I told you the truth. We didnt "sit" on this, and waste any time.
Again, sorry for the inconvenience.
Tom
He ordered a flexplate, we sent him an LT1 plate (incorrectly). THe same day he called to let us know about the error, I personally boxed up and sent him a new correct LS1 plate, without charging for a 2nd one, with only the customers word that he would make sure we got the incorrect one back, and issued a calltag for the wrong LT1 plate.
Call tags are sent electronically, so it appears they came to pick up the wrong one before the new one actually got there.
I tracked it, and it was received wednesday, and we received the incorrect plate back here today (thursday).
Devon, I am sorry for the inconvenience, but I assure you that when I spoke to you on monday, and said I would get the correct one out the same day for, I did, and you can UPS track the box, to prove that I told you the truth. We didnt "sit" on this, and waste any time.
Again, sorry for the inconvenience.
Tom
Stoleit, it was only one wrong flexplate, and they did get right on the problem. No problem Tom. I guess I just assumed that somthing like this should be next day shipment. No problems tho as I will continue to shop with you guys.*Speed INC* I was just posting this to see what others have had happen in situations like this thats all. Like I said in the frist post I am not bashing or speaking down on anyone because I know things happen that we cant always control. 
Devon
Devon
