Almost a week and no return.

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Oct 10, 2005 | 01:55 AM

My 1st Love

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Staging Lane

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Almost a week and no return.

I purchased HP Tuners about a week ago and and have not heard anything from them. I also wrote them a letter requesting information on the order status. There isn't a phone number to call and I am begining to worry. How long did it take for HP Tuners to contact any of you? Doesn't seem like good Customer support.

Oct 10, 2005 | 02:47 AM

bmfcamaro

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email sales@hptuners.com

Oct 10, 2005 | 10:34 AM

Red99TA

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From: Topeka, KS

They were good w/ me with answering emails. Took about a week and a half to get the stuff to my door.

Oct 10, 2005 | 11:31 AM

00Z28SS

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I just received mine last week, and it took 2 1/2 weeks to get. From what I understand they are a small staffed company that dropships the software from another manufacturer.

Oct 10, 2005 | 07:53 PM

My 1st Love

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Staging Lane

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I emailed them already and have not received anything back. I guess I'm stuck.

Oct 10, 2005 | 08:11 PM

My 1st Love

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Staging Lane

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I just wanted to update that I did receive an email from HP Tuners. I hope to receive their product soon.

Oct 10, 2005 | 08:49 PM

jdaniels

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From: Ballston Spa, NY

I've had responses, I ordered mine LATE Monday night, it still hasn't shipped as per the email from Keith. I really wanted it by this past Saturday, but that didn't happen. Hopefully it gets here this week.

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Oct 11, 2005 | 01:44 PM

cyphur

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From: North Texas

Guys, not all companies can ship their products in 2-3 days. With a product such as HPTuners that is specialized per order, it will take time. I so far haven't heard of HPT really screwing anyone out of their product.

Oct 11, 2005 | 04:40 PM

#10

jdaniels

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From: Ballston Spa, NY

Quote:

Originally Posted by cyphur_traq

In this case, the issue is not knowing the status of the order. In the past, there have been people that have waited 2+ weeks for their items to ship from HP Tuners. When you order something, in this guys case above, and don't receive any confirmation that a real person has acknowledged your order a week later you start to get worried. In my case, I PM'ed Keith before I ordered. It just seems that the shipping issue is completely out of their hands as he processed my order last Tuesday, and as of yesterday it still hadn't shipped