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Old Jan 29, 2006 | 03:04 PM
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Default speed inc disappointed (Resolved)
i ordered a a auburn posi unit and the motive 4.10 gear and master install kit package. well when i was going to get the kit install the master install kit was missing the ring gear bolts and a bearing i needed. so i had to travel 60 miles to find 10 ring gear bolts and another 20$ and 13$ for a bearing. just a sad first time customer.
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Old Jan 29, 2006 | 04:37 PM
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Joel@
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Originally Posted by ruffryderjameel
i ordered a a auburn posi unit and the motive 4.10 gear and master install kit package. well when i was going to get the kit install the master install kit was missing the ring gear bolts and a bearing i needed. so i had to travel 60 miles to find 10 ring gear bolts and another 20$ and 13$ for a bearing. just a sad first time customer.
Did you try calling them?...Im sure they will take care of you. Did you look at it all when it was delivered? If you got it this week ...im sure they would of overnighted what was missing.
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Old Jan 29, 2006 | 05:32 PM
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yea they have good customer service... they'll take care of you.
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Old Jan 29, 2006 | 06:13 PM
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Give them a try and most kits reuse the ring gear bolts.
Not sure about the missing bearing?? i'm guessing pinion
bearing?
Hawk
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Old Jan 29, 2006 | 06:23 PM
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You should have called them first and gave them a chance to make it right before you came online to post about it. Then if they couldn't help you out (which would never happen) I could understand posting about it.
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Old Jan 30, 2006 | 11:14 AM
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Shoot me an email - I will give you a credit for the parts you had to buy.
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Old Jan 30, 2006 | 04:43 PM
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speed inc = a class act good customer service. everything taken care of
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Old Jan 30, 2006 | 10:32 PM
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everything a ok
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Old Jan 30, 2006 | 11:01 PM
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wow thats amazing. ive never seen a company just say shoot me an email and we will credit you. unbelievable costomer service!
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Old Jan 30, 2006 | 11:52 PM
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Speed Inc. gives great customer service to everyone they can, even if you don't buy something.
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Old Jan 31, 2006 | 12:21 AM
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speed inc is one of the few shops I will do business with ... they actually care about the customer.....

Glad to see they took care of you Speed is a stand up group of people!
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Old Jan 31, 2006 | 12:35 AM
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Speed Inc. Kicks A$$ in the Customer Service Dept.
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Old Jan 31, 2006 | 08:36 AM
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everything fine a1 customer service
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Old Feb 1, 2006 | 11:08 AM
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We always do our best. We just need to know if something goes wrong and we will be right on it to make it correct.

thanks for the great feedback
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Old Feb 2, 2006 | 03:00 PM
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Originally Posted by nokeman
wow thats amazing. ive never seen a company just say shoot me an email and we will credit you. unbelievable costomer service!
They took care of me in a similar manner when I had a problem with my order. They fixed it fast and my install went forward as planned.
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