Thunder Racing: RESOLVED
Thunder Racing: RESOLVED About a month ago I ordered a cam, oil pump, and gasket kit. Called a few days later, and asked that if it had not gone out, could I add a new blower pulley and spark plugs. They said, nope, already had shipped. So, I said, oh well, I will order anyways. Plugs coming from them, pulley drop shipped from ATI.
Got the plugs. Like 5 days later got the cam and other stuff. I checked the tracking numbers, and the first order went out 5 days after the second. I opened the oil pump box, and it was all corroded and full of yuck. I called and complained. They refunded my shipping on second order, mailed a different pump out that I paid for. They will credit my card when they get it back. Fine.
Another week, no pulley. I call, and oops, my order stuck to another and my pulley will be here in a few days. Uh, how bought overnight shipping to make up for it???????????
I got the pulley. THUNDER RACING ORDERED THE WRONG ONE!!!! Oh, and supposedly they have not got my oil pump back yet. I mailed it out almost 2 weeks ago. Even with Christmas, it should be there.
I just want my stuff that I ordered, my refund, this all done overnight so I can get my damn car running again, and I will not be doing business with them again.
Got the plugs. Like 5 days later got the cam and other stuff. I checked the tracking numbers, and the first order went out 5 days after the second. I opened the oil pump box, and it was all corroded and full of yuck. I called and complained. They refunded my shipping on second order, mailed a different pump out that I paid for. They will credit my card when they get it back. Fine.
Another week, no pulley. I call, and oops, my order stuck to another and my pulley will be here in a few days. Uh, how bought overnight shipping to make up for it???????????
I got the pulley. THUNDER RACING ORDERED THE WRONG ONE!!!! Oh, and supposedly they have not got my oil pump back yet. I mailed it out almost 2 weeks ago. Even with Christmas, it should be there.
I just want my stuff that I ordered, my refund, this all done overnight so I can get my damn car running again, and I will not be doing business with them again.
ThunderRacing says they ordered the right one and that ATI shipped the wrong one. Whatever. They were rude. I will not be doing business with Thunderracing again. There are other suppliers that know that customer service is super important.
Should have gone out today 2nd day, so either saturday or Monday. grrrrrr Next day would have been nice to try to make up for it....
Should have gone out today 2nd day, so either saturday or Monday. grrrrrr Next day would have been nice to try to make up for it....
So you did hear from them today? I'd called and left a message - had no idea who you were and asked them to look into this.
Seems they did that right away and tried to offer a remedy and the correct one is on its way.
Seems they did that right away and tried to offer a remedy and the correct one is on its way.
I did. Dave called and ATI is sending the part out. This order was placed 11.30.07. I have called multiple times. The oil pump I originally got, the fact they are claiming they have not gotten my return yet after weeks, telling me the first order went out and it had not, coupled with the ATI pulley not being ordered even after I asked if something had been forgotten multiple times makes me not want to deal with them. The fact that Dave was rude to me when I called today looking to get made right makes me feel like an unappreciated customer. There are other suppliers out there. If I were Thunder Racing, I would have asked ATI to overnight that pulley to try to make an upset customer happy and salvage future sales. Obviously they do not care.
Thank you for checking into this. I will PM you my demos so if you care to call again. I owe you for that! Proves hoe reputable your sites references are for us!!!!
Thank you for checking into this. I will PM you my demos so if you care to call again. I owe you for that! Proves hoe reputable your sites references are for us!!!!
Finally got the pulley today. ATI Procharger told me today on the phone that they have their pulleys in stock. I ordered this from Thunder Racing 11.30.07. Not acceptable.
I am still waiting for them to refund my money for the oil pump I sent back.............
Be interesting how long I wait for my money..........
I am still waiting for them to refund my money for the oil pump I sent back.............
Be interesting how long I wait for my money..........
"Also thank you for showing everyone here that my guys are mortal and make mistakes. Its always nice to know that our customers are perfect and never make any mistakes. It gives mu guys something to shoot for."
I read this on another post from an employee of Thunder Racing. Is this the attitude given on a public forum????? I called and emailed and left messages, and no one returned my calls unless I called and spoke to a human. I am not perfect, but....
Rule #1:The customer is always right
Rule #2:If the customer is wrong, see Rule #1
I read this on another post from an employee of Thunder Racing. Is this the attitude given on a public forum????? I called and emailed and left messages, and no one returned my calls unless I called and spoke to a human. I am not perfect, but....
Rule #1:The customer is always right
Rule #2:If the customer is wrong, see Rule #1
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Mr. Allen,
I am sorry for the comedy of errors which have occured surrounding your order. I am the shop manager here at Thunder and am the person you spoke to regarding the Melling oil pump. I speak with dozens of customers daily but I remembered you because we spoke extensively about LS1 oiling system issues. Hopefully you remember me from our conversation and if you do I think you will agree (at least from your experience with me) that I take great care in helping each and every customer I work with.
I have just personally credited your CC for the full amount of the Thunder Racing Ported LS6 pump you orginally purchased. I have been totally out of the loop concerning the situation but came across this thread today and recognized you from from our converstion. I want you to know that I care deeply about the satifaction of each and every one of our customers and hope that if there is anything else I can do to make this situation right please let me know.
Thank you,
Shane Burgess
Shop Manager,
Thunder Racing, Inc.
I am sorry for the comedy of errors which have occured surrounding your order. I am the shop manager here at Thunder and am the person you spoke to regarding the Melling oil pump. I speak with dozens of customers daily but I remembered you because we spoke extensively about LS1 oiling system issues. Hopefully you remember me from our conversation and if you do I think you will agree (at least from your experience with me) that I take great care in helping each and every customer I work with.
I have just personally credited your CC for the full amount of the Thunder Racing Ported LS6 pump you orginally purchased. I have been totally out of the loop concerning the situation but came across this thread today and recognized you from from our converstion. I want you to know that I care deeply about the satifaction of each and every one of our customers and hope that if there is anything else I can do to make this situation right please let me know.
Thank you,
Shane Burgess
Shop Manager,
Thunder Racing, Inc.
Shane,
Thank you for the phone call. I appreciate your honesty. This was an unfortunate circumstance from the beginning. I have ordered from your company in the past, and have never had anything but a great experience. If I ever need anything from you again, I will take you up on your offer and call you.
Unless the refund falls through, and I doubt it with Shane's call tonite, I consider this matter closed. Thank you GEARHED for your help!
Mike
Thank you for the phone call. I appreciate your honesty. This was an unfortunate circumstance from the beginning. I have ordered from your company in the past, and have never had anything but a great experience. If I ever need anything from you again, I will take you up on your offer and call you.
Unless the refund falls through, and I doubt it with Shane's call tonite, I consider this matter closed. Thank you GEARHED for your help!
Mike